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September 2025 by T J
0 stars unprofessional. Need new company
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July 2025 by Colton Johnson
Unprofessional rude and wait times are ridiculous bills are inaccurate with no notice in increases
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June 2025 by Mackenzie Lambert
A total scam company. I recently ended my services for a move. I get my final bill and it's almost $400 dollars! I've been paying 60 per month and they hit me with this?! A garbage company.
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May 2025 by Nathen Prince
Never pick up the phone have u waiting forever!
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May 2025 by Lola L
I’d give 0 stars if I could. Been on the phone for 3 hours and nobody has picked up the phone.
Update: it’s the very next day and I had to wait an hour from when they opened to get ahold of someone. I was left in a silent hold after she wouldn’t acknowledge my rights as a consumer + she would not put a supervisor on the phone.
Finally, I was able to call back and speak with a helpful employee and resolve the issue.
**PLEASE KNOW YOUR RIGHTS AS A CONSUMER!!
Contact your local PSC to file a complaint if you’re unable to get in touch with someone!
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May 2025 by Kaitlyn Walters
Absolutely ridiculous trying to get a hold of them ! I’ve called and called one day took an hour and 15 minutes tried today still long wait time this is horrible service!!!!
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May 2025 by Brittany Carter
Have been sitting on hold for days and hung up on had them call back told me there was a representative on the phone then That person hung up! I have service somewhere I never lived but not where I'm moving causing a delay in the move!!!!! They need to do better!!!!!
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May 2025 by Kevin Walsh
They'd have to pick up the phone first to be rude and miserable!!
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April 2025 by NY Explorer
This phone number is for past due accounts- the reviews for this number are people who have that issue
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February 2025 by Franky Blueyes
They are increasing the electricity bill dramatically. That should be illegal.
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February 2025 by Marc Lavey
Awful customer service! My landlord had a meter changed a year ago that wasn’t updated properly and after a year of makeing calls to get it fixed, it is still is not resolved. Business call line never brings you to business services and makes you have to wait on hold twice as long. Horrible company to try and get anything done.
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January 2025 by joey morrison
These people are miserable to work with . Any issues , it’s not their problem . I recently moved and had our old apartment sitting vacant . Noticed the bill increased an additional $125. There well trained reps said it’s possible that the refrigerator being empty is using more energy which is laughable . They will give you any excuse to get off the phone which is normally tough luck pay . The excuses they give me here reps are laughable
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January 2025 by Nick Muz
When you call the customer service, they lie and manipulate you.
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December 2024 by Tiff Hamm
When you complain about delivery charges they raise to dang near 100 the next month and I bet my delivery charges raise higher than that and definitely don’t get a clarification as to why the fees to deliver the same service you provided for months before the charges just keep going up so I want a itemized printout of all my charges on my bill seeing how the website doesn’t clarify why the delivery fees are more than my usage kinda ripping customers off and getting away with it truly think the company needs to do better. I am not required to maintain your equipment and or your meter your company provided to the house I rent. Truly disgusting how this company can over inflate on charges and can’t justify their charges
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July 2024 by Juicestain McGee
Y'all are real quick to disconnect someone's power, but take hours to even show up to reconnect it. Absolute scum.
