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December 2024 by drisis6469
I just went to this pharmacy to pick up a prescription for my mother who just had surgery. The temporary pharmacist who had apparently only been there. One day was so rude And spoke to me in a demeaning way. Then he reached for the kiosk when my information was on it, which I thought was grossly inappropriate. The saving grace in this was Bob, store manager was wonderful and was able to diffuse the situation. Bob was kind even killed and understanding. I just wanted to get pain medication home to my mother who just had surgery two hours ago.
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November 2024 by KATELYN DIFRANCO
Teresa in the pharmacy is rude. I called to see if my prescription was ready for pick up and you would’ve thought I was asking her to give me her first born child.
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October 2024 by SYED Gilani
They charged me for a Medicine which was included in insurance
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October 2024 by Janet Horton
They suck at filling out my script
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September 2024 by Angelo Pasquantino
If I could get less than one star I definitely would! After stopping in and walking RIGHT up to the counter, they told me 30 minutes wait(I was the only one in the store) I asked what time they closed as I had a appointment I needed to get to.
Marie at the pharmacy counter told me that they would be open until 9:00 I walk in at 8:50 and they closed(gate pulled down)! I come in the next day and she tries gaslighting me and telling me that she was open until 8:59. All lies!!!!! She was completely rude over the phone because they didn't have enough of the medicine that I needed I was told that they would have to put in a special order, all is okay but its the way that she made it sound like it was my fault they couldn't fulfill the order (I understand that she has no control over inventory). I'll be stopping pack again to get the rest but I will never step foot in ride aid AGAIN! This is why they have to keep closing stores because workings with superiority complexes like her. She's going to be the same sour old woman that's complaining that she lost her job because nobody wants to work but it's her attitude towards other people is causing the business she works in to decline rapidly.
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August 2024 by C R
Went through the drive thru to pickup prescriptions. The man at the window gave me an attitude as soon as I pulled in. I was given my bag of medications and when I looked in the bag I realized a few were missing. I tried to get his attention and he walked away and closed a gate down to separate the window from the actual pharmacy. It was close to their lunch time but it wasn’t their lunch time yet. I then tried calling the store since I didn’t receive all of my meds and nobody answered the phone. This isn’t the first bad experience. Every time I come after receiving a call saying my medicine is ready it never is. The drive thru is usually always closed and when I go inside I’m left having to wait 15-20 minutes for them to fill the medicine even though the call said it was ready. Currently looking for a new pharmacy yet again. This is the 2nd Rite Aid in my area to never have my orders right
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March 2024 by Ron Licht
Getting worse by the day. I’m diabetic and they couldn’t get my medication in so I tried to call to see if the meds came in and they kept kicking me to the main screen. They could have called and told me when I called to renew the script days prior that they couldn’t get it in and now I’m going on 3 days without my meds and going out of town on business for the week. Prescriptions are seldom not ready or they say the doctor never called it in when the doctor shows me when they send it because rite aid don’t admit their mistakes. The pharmacist are miserable all the time and when they do have to get involved or talk to them they act like your annoying them. My family and I are starting to look elsewhere. What a shame
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February 2024 by Harriette Cassick
My Sister goes to the Rite Aid on Military Road in Niagara Falls. Her Heart Doctor sent 4 Scripts to the Pharmacy 3 days ago. She went to pick them up the following day, she got there and they only gave her 2 of her Heart Medication. I went up to work on her Bank book and help her with other things so I called Rite Aide and I asked them why only 2 was given to her. I was told because they didn’t think she could afford the other 2 Copayments. My sister pays with her Credit card. I told them to fill the rest of her order and they told me that it would be ready the following day by 3 pm. I called tHem around 2 pm that day, why does it take u till 3 pm the next before she can get them? & What gives them the right to withhold her heart Medication? Now she’s been without her Heart medication for 2 full days, if she goes into Defib I’m gonna go knocking on their Door for an answer. Today I called Corporate Office Complaint Department. I’m very eager to find out what if anything will come from this. Not to mention getting the Pharmacy on the phone is near to impossible. Personally if I could give a rating of 0 I would. Thank god my Rite Aid pharmacy gives me no problems….
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January 2024 by Tina Marie Magaddino
Clearly the pharmacy does not need a phone because they never answer it. I called for hours and even days. It just rings and rings. When you do get someone, they act as if you are bothersome. I had to call Corporate and have a Regional Manager call me so that I could get a call from the Pharmacy Manager. After telling her of the difficulty that I have getting in touch with the store because they do not answer the phone, she told me they were understaffed. When I said that my place is also understaffed and that is not an excuse because we get our job done, she said "You people are why my staff quits." I am not sure what kind of derogatory, condescending individuals they are employing but I am pretty sure that if she will talk to a customer that way she is mean to her staff. That is most logical deduction. Moving my scripts to Buffalo Ave. They are nice.
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November 2023 by cory shon
Worst pharmacy hands down every single it's the same thing no one ever answers the phone ever even if you call a thousand times back to back and if they do answer which may be one out of 5000 times the pharmacist will be very rude to you not helpful at all your prescription is never ready on time or even hours after when it was scheduled to be picked up I have the app so I schedule my pickup for a certain time and unless I submit it on the app 34 sometimes five times it's still won't be filled until I call talk to somebody which takes hours for them to tell me they're doing it now and it'll be ready in an hour or two unbelievable how do businesses operate like this
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July 2023 by Paul Jakubowski
Coldest beer in town, best staff on the planet, what else do you need.
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July 2023 by Bon
People are great but the parking lot gets one star! I think I’ll have to find another pharmacy cause the drive thru lot has huge craters! How about filling these holes in so we don’t ruin our cars!
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June 2023 by amanda morehouse
Teresa at the military site is rude ignorant when you talk to her she always tells me that they never have my meds in stock or my kids she says she will look into and call me back never does I can't ever get my meds on time nor my kids and when she says she will call doctor she never does I always have to call my own doctors and then find out she never called thos lady should not work here anymore I. Ask to speak to her supervisor and she tells me she is her own supervisor
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June 2023 by randy york
Cleanest, and Friendly store.
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June 2023 by Carrie Webber
Terrible at filling prescriptions in a timely manner and obtain script refills. Switch to Amazon Pharmacy.
