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December 2023 by Megi K
Great experience at this Rite Aid location.I’m from Canada but see an ENT in Buffalo occasionally. I came here to fill my allergy spray script. When I arrived, I was seen immediately and the tall gentleman helping me took all my information promptly and asked me to wait.Not even 15 minutes later, I was called to pay and I was on my way.Interestingly, I started at the Walgreens location across the street where first the apathetic woman working there complained she couldn’t read the script and then refused to fill it because “it didn’t specify quantity”. The product is prepackaged and literally comes in one size.No such issues at Rite Aid. Thank you!
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November 2023 by Angelica Rafferty
Often I deal with the drive thru being closed. So I drove past the window, saw it was open and got in line. 2 cars ahead of me were helped, when I get to the window the closed sign is up. The lady came to tell me it was closed and despite me telling her it was open when I got in line she wouldn't help me. There were 6 other cars also in line and all got turned away. It wouldn't be the worst if this didn't happen the 3 previous times I've gone as well. Maybe learn to check the line before closing the drive thru. What makes it worse was there was 3-4 workers on so I don't believe it was a staffing issue
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November 2023 by Dominica Perry
A girl name Savannah was extremely helpful and friendly. When I was aggravated about the situation she did a great job. They need more employees like her. Niagara Falls store buff ave
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November 2023 by Jennifer W.
I was in there this morning, it's November 3, 2023, at 9:39am just to look around. When I got up to the Counter to Check Out, the Cashier was very Unfriendly. I did not catch her name, but she said I can take my items out of my basket instead of doing it for me. Then when I was going to leave, she tells me "You can go now". Extremely Rude! They have definitely lost my Business. And her Cashier # is 7588069 if that helps. I do not ever recommend this Rite Aid. I have never been treated this bad there and won't be back.
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October 2023 by Rich Quarantillo
Arrived to get my shots only to find the person behind the counter totally lost like it was his first day stood in line for approximately 10 minutes and also listened to a pharmacist with a terrible attitude. Time to find a new pharmacy
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September 2023 by damaris gonzalez
Had a prescription sent to them and said nothing was received. Had my doctor send another script and it needed to be ordered which I was ok with. Went to pick it up the following week and it wasn’t ready so I asked when it will be available and told me a few days. Another week goes by and still not ready! Their answer was “well we’ve been busy” for two weeks?? I had another pharmacy transfer the script over and ready in 15 minutes!! It’s always an issue with this pharmacy! I’ll never use them again at this location
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June 2023 by Diane Obusek
This Rite Aid is always staffed with extremely helpful associates. The store is clean, well-stocked, and offers adorable items for holidays with exceptional markdowns. Keep up the good work!
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May 2023 by April Hohle
Terrible service… never have the prescriptions ready…. call them several times get a different answer each time!Tried to explain myself…. was told to call around to different pharmacies to get this medication…. And was told they didn’t have time for me and hung up… lousy customer service in the pharmacy
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April 2023 by Jordan Waldeck
Don’t even bother with this pharmacy. I have been going here for about 2 years every month. I think one time they actually had my prescription. They are ALWAYS out of the medication you need and the pharmacists are rude and straight up ignorant. They never answer the phone. The “techs” however, the ones that actually work, are great, all the ones I’ve run into. Time to fix your pharmacy rite aid because it’s a mess.
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February 2023 by Kellie Ann
Most incompetent people I have ever dealt with! The blonde is the worst! I'd she don't like her job I have about 20 other pharm techs that are way more competent then these people. That pharmacy is why people don't like that store as a whole!
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February 2023 by Ricgard Morello
Terrible Pharmacy service, they had my prescription yesterday, called early this morning 9am, told me it would be ready 11am, went there was told it was almost ready 10 minutes more, what the Hell is going on with Rite Aid , they “SUCK”!!!
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January 2023 by Darianna Borowiec
I have been going to this pharmacy for 10 months now and my prescription has never once been ready when I arrived. I even give the pharmacy 3-4 days after my doctor calls in my medication and it has still never been ready. Super frustrating and inconvenient. 2 stars because the pharmacy staff is always kind and wonderful, but the service itself is terrible.
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January 2023 by Tammy Keller
If I could do no stars I would! I switched my scripts after a CVS branch closed & moved to Lewiston. Every single month I've had issues ( multiple) every month with refills. This month was the final straw for 3 days I've tried ordering my diabetic supplies said no refill which the btl from last month had 5 more my Dr called in my pramapexall yesterday, now anyone who has restless leg ( & arms!) knows it's a med you don't want to be without the frustrated guy says your script is being processed ( yes told him name of script) give us about half hr. ok waited in my car at 35 min went in Sat inside another 42 min they call me up my diabetes med wasn't with it ( add I had been calling since 9:00 AM & no answer 7 x!!)wait 15 min AGAIN take my little bag & come home to eat dinner at 8 pm! So imagine when I went to take my meds & it was 3 scripts not due for refill until 12/30 !! No restless leg med! I truly hope they're up ALL night pacing the floors! I'll be switching yet again because of pure incompetance .....UPDATEit's the following day my Dr called with me listening & the pharmacist ( not the same as last night) she proceeded to say the script was there the pharmacy was out & it would be in today, it's now 3:00 no word not showing up on refill website it's ready & shocking been trying to call since 1:00 when pharmacist told my Dr it would be there but as always no answer!FINALLY got 4 days worth but the difference is the girl who cash me out Janelle(?) was exactly what customer service means! Dear Owner, that girl is THE NICEST, HELPFUL, SWEET & IDEAL EMPLOYEE! The gentleman behind me was also having trouble for days & he agreed- she deserves a raise!!!!
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January 2023 by kristy torres
My very first experience with the pharmacy at this location was complete satisfaction, especially after several awful experiences at the pharmacy downtown. Staff were pleasant and I was greeted as soon as I entered.
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January 2023 by Mark Endy
Prescriptions are never ready and sometimes take 3 days to get filled. Not like I went to an URGENT care or an EMERGENCY room facility, sure no problem I can wait a couple days for my meds??♂️??♂️??♂️