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February 2024 by Marge Syzdek
Jeff was very helpful and helped me with information I had..he answered my questions. Ty Jeff
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January 2024 by tom wirth
Great customer serviceAttentive to my needs
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November 2023 by David Gorzuch
Came in for a Pixel 8 pro case and the staff was helpful. This location isn't known for having the Pixel 8 or pro device in stock fyi and if you want that phone I suggest the Walden location.
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October 2023 by J K
First time here and I had a great experience. Brandon was absolutely phenomenal. He was so helpful, friendly, knowledgeable, and got us set up with ease. Great experience overall.
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August 2023 by Thomas Arellano
The store wasn’t too busy and I was able to get help right away. Isaiah expertly helped me with my cell phone/account problems and explained the solution. I appreciated the kindness and experience of the workers.
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July 2023 by Joy Murphy
Always a great experience no matter what. Great internet, staff and prices. The staff goes out of their way to help their customers.
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July 2023 by Gary Wilson
Highly informative staff, clean store, great offers on their services.
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July 2023 by Angel Cruz
The worst customer sevice. Went there to do a damage phone claim. Already went through Assurance and got the approval for the claim and process. Greeted by Willie a low energy employee. He explained to us that working in retail you start out with great energy than by the end of the day your energy is low. WOW..They could not help us or attempt to help us. The store in north tonawanda squared us away..
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July 2023 by The_Alpha _Clutch
Customer service was outstanding, wonderful employees, considering the customers I have seen in here must all share the same brain cell. I'm surprised they managed to find their way here. The store was clean, and the employees were very nice though. In and out quick, highly recommend.
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June 2023 by kaila brown
Isaiah P. Has amazing customer service was trying to help me the best he could regardless of me being on hold in the store with customer care for 30 min but 20min before closing luke rushed me out of the store and made both isaiah and I uncomfortable i left respectful because it’s Friday everyone wants to go home on a Friday but that’s terrible customer service
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March 2023 by Marlo Ricotta
I had Metro PCS for years and they are the absolute worst! They don't allow you to order a phone online, they won't tell you what your eligible for . So I decided to switch carriers. I went to the niagara falls Tmobile store and I was super surprised . I walked in and instantly someone greeted me then I was introduced to Michael . Michael was beyond incredible. He got me a cell and explained what my bill would be and I was able to get my little one a smart watch for 10.00/ month . My experience from beginning to end was incredible!! Michael should get 10 STARS across the board !! You now have a lifelong customer
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March 2023 by Christine McNair
The employees aren't always nice. They always seem busy, but I'm not sure if that's good or bad.
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February 2023 by Roberta B
Fast, efficient, and great service. Michael was very knowledgeable and helpful. Sorry I may have his name wrong. Young guy who worked Jan 15 around 330pm.
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February 2023 by Heather Hall
Good service by representatives who are polite, friendly and informative. Senior programme good, and competitive. Parking access easy.
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January 2023 by Meagan Valenti
Joseph was amazing and went above and beyond for me! When metro scammed me Joseph made sure I got what I needed when I made the switch to TMobile ? thank u Joseph you definitely are a great asset to TMobile!!
