-
November 2025 by Faizal Garasia
I have dealt with them few times and great service everytime
-
October 2025 by Tami Hescox
Never answer the phone
-
October 2025 by Christy Kyler
I give this place 5 stars plus. My phone (iPhone ) got literally stuck in SOS mode , trying all the obvious methods on my own led me more frustrated . I first went to a kiosks stand to see if they could fix it with no luck - then to Universal Wireless. There was a female who started working on it ( until her shift ended) but shortly before that a male came up , so for a moment they were both working on it patiently and effortlessly. After 2 hours he figured it out I just wanted to post this to say THANK YOU again and I would DEFINITELY go back to Universal Wireless for any future issues!!!
-
September 2025 by Agha Faraz Khan
Closed much earlier than their posted working hours.
-
May 2025 by Lynn Dog
Fraud . They have a lady who works the desk . I went to make a new account with a new phone . The whole time I’m making an account , theirs this man standing next to me the whole time going back n forth in Spanish with the women making my account. Now 3 months after making the account I’ve had 4 verification numbers sent to my phone. Mind you , the lady never let me make a pin for my account nor a security question , so now I can’t pay nothing online . But I still get these verification numbers when I’m not asking. Now tell me if that makes sense.
-
August 2024 by Del Baptiste
I have call this place at least a dozen times, sometimes waiting on the phone for more than 10mins and to date no one has ever physically answered the phone. They are absolutely terrible. This cannot be part of anyone business model.
-
July 2024 by Alireza Najma
The worst customer service I've ever experienced. I purchased a sim card which was $19 on their brochure for a 1 month Lyca plan, but they charged me $34 after activating it (with no explanations about the hidden fees in advance). I then noticed that the mobile data (internet) of the sim doesn't work on my phone, I returned back to refund, but after taking about half an hour, they simply said that they can neither fix the internet nor refund the money back, because the sim card has already been activated!
-
July 2024 by niloofar mohtat
Terrible service! We spent $34 for a plan only to access internet, but the internet speed was terrible. There were no refund.
They did not tell us the plan (and the sim card) does not provide 4G and 5G services for our phone. We paid for the plan, and there were no refund.
-
July 2024 by cheetah world 421
Great experience the workers are so nice and respectful
-
April 2024 by vincent bananzi
Quick service
-
July 2023 by Antônio Virgílio Correa Augusto
Good products and good service
-
January 2023 by Jasmine White
Great experience. I plan on switching all my lines and going here to do it. The staff were fantastic
-
December 2022 by Siera Wittcop
I spent $150 dollars on a brand new phone. Case n screen protector, NEVER once dropped it, NEVER got it wet. It powered off at 43% n didn't power back on brought it into the store. Wednesday 11/16/22 the man told me 2-3 business days my phone would be in. It's now going on Wednesday 11/30/22 n no call no phone. Or answer from the store. They don't answer the phone EVER
-
December 2022 by Legendary X590 Motherboard
The salespeople will sign you up for the phone protection plan even if you say no. This is not a one off, we have bought 3 phones on separate occasions and every time. Thankfully I always caught it right away. I thought it was a mistake the first time. Make sure you go to the carrier app and take it off right away and the $7 for the first month of insurance will be taken off next month's bill.
-
November 2022 by Cornell Nalls
Ever go into a store and feel like your getting ripped off just by walking in...well go here..I'll never do that again
