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March 2024 by Amy Osier
Haliegh was my angel. She was kind, compassionate and attentive to my issues with my diamond bracelet. She was thorough and exceeded every expectation I had. Best rep in a store I've had in years
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March 2024 by Denik Moye
Alissa was awesome. Very patient and professional. I didn’t feel rushed and I was looking at several pieces and even felt overwhelmed. Alissa thank you for everything. I’m sure my Husband was happy when I made up my mind.
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March 2024 by Dana Morelli
the women at this shop are absolutely amazing they helped us out so much and their energy is amazing
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February 2024 by Dena Puglisi
Alissa was super helpful! Great experience. Thanks!
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February 2024 by Anne Vasi
Went to get my rings cleaned at the outlet mall and worked with Adele, she also sold my husband a special order ring. She was polite, sweet and impressively courteous going out of her way to help us as always. I will continue to drive the hour to get Adele’s help!!!
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January 2024 by Joshua Quintana
One of a kind experience, thank you for everything. Thank you to Adele, Marquita and Aleeca for being excellent, exceptional and amazing. Two thumbs up from Buffalo, New York.
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December 2023 by Rebecca F
Pat, Alissa and the other associate were so helpful and friendly. I had to drop off my engagement ring to be fixed and they made the experience wonderful, thank you!
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December 2023 by Heather Goodwin
Very kind and helpful! Great staff! A nice promise ring!
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August 2023 by Sara Robeniol
Walked into the store to get my ring cleaned and met the DM Lisa today. She was super kind and informative to my husband and I. She not only provided us with knowledge of the area (we’re traveling) but also gave us a heads up on the Western NY winters. My ring was cleaned to perfection and when I’m ready to make another purchase, I will certainly head to this Zales location again!
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July 2023 by Dan C
Sent my bracelet out for repair and they have literally had it longer than I have. Originally sending out bracelet because it was missing a stone and they took over 5 months to get back to me. Now I get the bracelet back and a month later I’m missing a stone again… I got the bracelet back from the initial repair in March and had to send it out for another repair in May… now it’s almost august and I have heard next to nothing about the status of the repair and every time I call they ask if someone else can call me back at a later date… overall AWFUL SERVICE and cheaply made products… Still currently waiting for info on the $4400 bracelet purchased over a year ago. Definite waste of valuable time and money. DO NOT SHOP HERETHEY HAVE DONE NOTHING FOR ME FOR ALL OF THE INCONVENIENCE
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June 2023 by Olivia Kubera
I went to the store In Erie PA and was not please Deborah was not helpful at all so I called the Niagara Falls store and Adele was very helpful and guaranteed to help me out so I was worth the drive I would recommended her to anyone! Thanks Adele!
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June 2023 by Charles Whitbourne
Bought my ring here a couple weeks ago. Very good service!
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April 2023 by Thomas Russell
The staff was incredibly helpful and helped me customize what I needed. Super friendly.
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April 2023 by Codelia Coble
Phenomenal customer service. Very friendly and polite!!
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April 2023 by jeffery rose
The ladies there are so nice. Highly recommend!
