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August 2023 by Dr. Pearl
I don't think I've ever posted a negative review; however, I will be for the safety of others.UNSANITARY! Also, serviced other clients while working on my nails, rushed, etc. The most concerning issue was the lack of sanitation. The nail file looks like it has been used on at least 100 people. The woman who gave me a pedicure simply rinsed tools under water and proceeded to use them. I'll be contacting my physician for an antifungal prescription!
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August 2023 by prachi bharadwaj
Pathetic place and fraud people!! It was my first time there today, they do not speak good English, I called them up to see if they have an appointment, they said yes. Since my regular salon was booked all day I thought to try this one. I was in hurry and already mentioned my situation, still they kept me waiting for almost 30 minutes. The minute I thought to left and stood up one person came to attend me, I explained them the design and asked for the charges.I asked the charges before starting because there was a lady before me who was asked to pay more charges than it showed on their wall.The regular ANC is $35 and she said since you want 2 colors it will be $45. I did not argue and agreed. Once the man was done and I asked to pay he said $70. I was shocked and I asked him to explain. Since they do not speak English, he kept repeating $70. I asked the lady that she said it will be $45. She said I don’t know. I was shocked at their unprofessional behavior.On top of that he did not even did the nail design that I asked. When I said this is not what I wanted, he kept smiling.Since I had a flight to catch I did not argue and decided to pay.But I am sure they lost 2 customers(me and for the sure the one before me) today. Such bad people.HIGHLY DISAPPOINTED!!
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July 2023 by Raveena Ganpat
over priced, extremely messy, and staff is RUDE. did a terrible job! was a first time customer and WILL NOT be coming back.
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June 2023 by Anita Bazel
Finally, I found a nail salon where the nail artist actually can do nail art. My artist was Kim, I've only worked with her; been here twice, and both times the service was great (gel mani peit 90$). From the massage to the great accommodating staff.The atmosphere is perfect, a very clean, friendly place. Highly recommend if you are looking for something unique or just want the basics, they can handle it all.
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June 2023 by Steffani Cotugno
Have gone here for 10+ years. Love Kimly. Great job on nails, always. Never rushed. Her service has always been great.
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May 2023 by Alida Lucey
Although I find it difficult to write a negative review, I believe it's important to provide feedback for businesses to improve their services. Unfortunately, my friend and I had a disappointing experience at the nail salon today. Despite booking appointments for gel pedicures, we waited for almost an hour before receiving any service. Additionally, the worker who greeted us appeared unfriendly, which made us feel unwelcome. While I understand that the salon may be understaffed due to post-pandemic circumstances, I felt that the level of service was subpar. During our rushed pedicures, my friend and I experienced discomfort from the aggressive exfoliation and cuticle trimming. we observed VERY UNSANITARY practices during our visit, including inadequate cleaning of the pedicure tubs and reuse of dropped tools. I strongly advise against going to this salon. In addition to poor service and sanitation, my friend and I were charged different prices for the same services, with an unexplained $10 surcharge added to my friend's bill. Despite claiming that this fee was for a exfoliation treatment, we were confused, as this was never requested nor administered. I urge the salon's management to reflect on these issues and consider revamping their operations.Service: Pedicure
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May 2023 by EF Benzal
Nope. Super fast - Like 12 min pedicure start to finish (not a positive). Offers a menu of pedicure options but does not seem to know any of the options or what is included. Said paraffin was only for hands not feet despite it being on some thing called the "pedicure menu". Needed nails cut and new polish so settled for that. Will not return - I get pedicures for the relaxation and a long massage. This place is not that. The more I think about this the more angry I become - my usual nail place charges about $5 less and STILL provides actual massage (vs toe pinching), actual hot towel wrap (vs a 2-sec wipe down) AND full moisturizer treatment.I hate being taken advantage of.
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May 2023 by Kimberly Mohamed
This is the first time that I have been to this nail salon with my mom. I took my mom there to do her nails for Mother’s Day and mine as well. The employees there were rude, they couldn’t do a simple design on our nails because we wanted “regular” polish. They insisted that we did gel but we didn’t want that. They refused to do a design on my nails and were very rude about it. So I settled for what I got. They also leave you sitting there while doing other customers nails and have you waiting half way. Then when my mom’s nails dried the nail polish was lifting up on her nail and they blamed her saying she hit it on the table when she did not. She wouldn’t even fix it and walked away. Absolutely terrible. Not going there again. They also took more money than it was supposed to be. The WORST.
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March 2023 by Wendy Grates
Love this nail salon!!! I have been going to this salon for over 20 years and my nails always look beautiful with lots of compliments. it is a family owned business who strive to make every customer happy. The salon is clean and welcoming as they always try their best to accommodate their customers and make sure you leave satisfied and happy!Service: Nail extensions
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March 2023 by Leijan Fortich
I would not recommend this salon.I called early and was scheduled to come at 6:15pm. However, when I got there at 6:08pm, not even a “hi” or “hello,” I came in and was greeted by “we are all booked” and when I said I had a schedule for 6:15pm they say “yes, but we are all booked.” Wasted my time getting there and they were not very welcoming nor kind.
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February 2023 by Deneen Palmateer
I have been going to the Nail Palace for over five years for both acrylic nails/fills and gel pedicures. I have always found the staff courteous, kind, and efficient. It is a little family there, they always ask about my family and grandbabies. I’m a person who likes the familiar and with the nail palace family, I’m right at home. My nails are over two weeks old in the picture and still perfect!
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February 2023 by rejoice zungu
I have been there twice n this was my 3rd n last visit. Wow what a treatment I received, terrible is an understatement . But as a customer, when I complain about my not being satisfied with what was been done, to be told ‘ WHY DID U COMEBACK’ let’s just say I stood up n left, when someone wrote that they were racist, I didn’t know I would feel it. Wow BYEServices: Gel manicures
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December 2022 by Gabriella Lanaro
this is the worst place i’ve ever been to. the guy i had rushed the entire time. he was very aggressive and overall did a horrible job. i wanted these cute nails. just a solid color and a few glitter accent nails but he kept telling me he couldn’t do it. i ended up getting 2 solid colors and it still looks horribleService: Dip powder
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November 2022 by sweetyd231
I was able to walk in, which was nice. It was my first time there. I showed a pic of someone else's nails from their website pics. I'm very happy with the results. And the price was reasonable. I will be going back.
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October 2022 by Anan Sokker
Absolute worst service I’ve ever had in my life. She rushed me through my gel pedicure, and kept hitting my nails against the top of the gel machine as she placed my foot in it! Then she told me to come back in a half hour for my gel manicure because she had an appointment! My pedicure looks like a regular pedicure without the gel. Then she only removed the gel polish from one hand. I was under the impression i would be getting serviced for both a mani and pedi so I had to leave without completing my gel manicure. I would definitely not recommend this salon!Services: Pedicure
