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January 2026 by God's Daughter
Chris was absolutely amazing!!
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January 2026 by J D
One star is too high. If I could rate it negative stars that’s even too gracious. They don’t want to keep customers. The lady on the phone told me when I asked about a competition price they just told me when my billing cycle ends. It’s the worst service ever. The prices are way too high and won’t even give existing customers anywhere comparable to new customer prices which is insane. I hope this place gets sued and goes out of business. Very disgusting.
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January 2026 by Joseph Lasorsa
Spectrum’s highly pretentious pricing, has become out of control - the most recent price increase was phenomenal- because I’m going to save so much money when I finally switch to FIOS shortly — which is the superior and much less costly service and it has taken me this long to realize, but the recent price increase (again) was an absolute epiphany, as it is finally time to make some changes and save some considerable money
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December 2025 by Gauge Bar
Spectrum insisted on sending me a new modem, even though my current one worked fine. Little did I know I’d need to bring the old one into a store. Apparently, it’s not just a simple drop off and you have to make a reservation or wait in a queue as they help countless people, with much more complicated needs, with very little sense of urgency or consideration for the people waiting.
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December 2025 by Kristen Armer
Horrible. If I could give a negative star I would. After waiting 40 minutes to turn in cable equipment and told I didn’t have to sign in to do so, one of the entitled and rude store employee said I’d have to sign in and likely wait another 40 min. Can’t wait for Verizon Fios to come to my area!!
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December 2025 by Jason H
Very slow service, you should never have to wait an hr just to swap out their bad equipment.
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December 2025 by Dejon Lewis
My guys Uriah and Chris always help me out and make it easy for me! Will be coming back here only!
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December 2025 by ImmortalThursday
Short staffed, was told there would be over a 2 hour wait just to manage to my internet service since the online service would not help.
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November 2025 by kristen zola
Anthony at the Niskayuna store is the best... made buying a new phone fast and easy. TY 😊
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November 2025 by Christopher Foltman
Not enough employees.
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November 2025 by Donald Bentrovato
Overall excellent experience
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November 2025 by Neira
Takes way to much time to be seen by a representative…..
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November 2025 by Kristin Conley
Uriah had the patience of a saint as he explained the different options available to me. I always have a million questions and he responded in kindness every time! Spectrum gained a long term customer because of him :)
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November 2025 by Nasiah Trantham
Uriah helped me with everything I needed and was very educated in the devices. I came in for an iPad and that’s what I left with. Hassle free and on the spot ! Make sure you come stop in and ask for Uriah
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November 2025 by Scott Szepek
Unbelievable how slow the service is. Don’t make the mistake of just walking in and expecting a simple task (returning equipment) to take the time you would expect. Even with 4 people handling the line I’ve been here for almost an hour with no end in site. Extremely frustrating.
