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August 2023 by Tara Ruzycky
I honestly don’t know what’s going on with this location but there is a sign on the door store is closed due to lunch and will be back in 30 minutes……I understand being short staffed but you got people in there being helped and at one of the desk so which one is it????? Plus when I looked up on google it says your open does corporate office know this is what’s going on? Just asking for all the other customers waiting in the parking lot.
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July 2023 by Jonny Quest
Joey provided excellent customer service. Answered all my questions, was informative, polite, and curious.
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July 2023 by Lisbeth Calandrino
Muk is the absolute best, so helpful, took all the time to get my phone fight
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June 2023 by Connie Oppy
Dez greeted my mother and I with a smile, remained task oriented even while a customer on the otherside of the store was disruptive. Answered every question with patience and tolerance (I am hard of hearing). Genuinely cared that we understood when answered our questions and exceeded customer service expectations. 10/10 would seek Dez out to help with phone needs again. Thank you for choosing a great representative for your business.
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June 2023 by Maximus Vad
Spectrum is horrible. They are trained to screw the consumer. I told them to cancel and even had a confirmation Email and they still proceeded to bill me and did not refund the bill. I will, at every turn, put Spectrum down. I feel bad for the employees at the front line who have to take the heat for corrupt corporate policy.
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May 2023 by John Rogers
Just want to give a big shout out toMark for going above and beyond helping me with my phone.Not only did he help with my phone but hooked everything up to my car.I had too many old phones in memory and it locked up everything.2nd time he helped me I out, that man deserves a promotion or in my opinion should be running the store!Thanks again Mark for all of your help!
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May 2023 by Juliet Campbell
Hey, my name is Juliet Campbell and I was at your Niskayuna store in upstate New York. It’s on Bolton Road and I had to deal with one of your representative Malik Galloway. I just need to express my appreciation for the help that I have received which is very strange I’m sorry to say for Spectrum. I walked in, and I was very frustrated with the information that I did receive on the telephone, and on my speaking with Malik, I was treated fairly my problem was solved although I think I was nasty to him at the beginning but he did not reciprocate so I just need someone to know the type of person that’s a Niskayuna and I do hope that he will be recognized thanks bye
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April 2023 by Randall Cromwell
I'm not at all capable to set up the equipment! I was helped by experienced tech's, and was very happy for there help!!!
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April 2023 by Irfan Sarfraz
Staff seems nice but it shouldn’t take hours to do something that should literally take a few minutes. WASTE OF TIME
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April 2023 by Rob D
They shut down our fax line with no notification.Because it was our fax and we used it from incoming faxes only we have no idea how many months it was down for!They apologized but these guys are completely unreliable.Don't get home phone service from these guys.
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April 2023 by Mary Conway
Poor customer service in store. Slow and unnecessary! Need moreStaff!
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March 2023 by Flora B Thomas
These people are the laziest most inconsiderate people EVER! WE'VE BEEN TRYING SINCE DECEMBER to get someone out here to fix the cable that's laying on the ground but have not. They said "we are aware but don't deem it to be a problem". Hey, this "problem" ripped a piece of siding off my house.
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March 2023 by Htun kyi
Hands down the best service I ever received. The Manager Navasha was amazing she does above and beyond for customers and satisfaction was 150% met . Her associates Muck was also patient and helpful . Thank you all for your services ?.
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March 2023 by Cody Zink
Been to this store twice in the past two months during posted business hours. Store was closed with no notice, dark inside.
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January 2023 by Angel Baker
The staff was super nice and management is always on the floor....excellent service???
