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October 2025 by George Hughes Family Medicine
I have been doing business with this branch for a while now, I wouldn't go anywhere else!! The group of young professionals there are kind courteous and excel at what they do... always a very welcoming customer friendly atmosphere... very fond of you all!
Maryanne Faulisi
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August 2025 by Jamie Forsyth
We recently worked with Shelby for a home equity loan and she was so unbelievably helpful! She got back to us with any questions we had very quickly and spent extra time with us to ensure we had all of our needs met. There were a lot of steps in the process and she made it so easy and efficient! We felt like we were very valued as customers and would highly recommend Trustco and Shelby for any banking need!
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July 2025 by Jeff Bay
No one seems to know what they’re doing, or want to actually help their customers.
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July 2025 by John Howard III
Branch Manager Shelby Cirrito has been a God sent. Each time we've needed her she's step up with a smile. Service has been unparalleled. We actually followed her from the Union Street branch.
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July 2025 by Martha Kerr
Shelby at the Balltown Rd office was absolutely fantastic at helping me today. She made my transactions seamless and so easy!
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April 2025 by Adam Barr
I have been visiting the Niskayuna Trustco for over 10 years. Chris is not just a teller. Always remembers me. Embodies the idea of the hometown bank.
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March 2025 by Jane Gray
I Opened a new cd. Shaneeza was very helpful and made it a pleasant process.
Efficient and friendly bank!
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February 2025 by John Czwakiel
Tuaseef Baksh went above and beyond in helping me resolve an issue with an out of network ATM transaction. He and the entire team have been terrific.
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January 2025 by Paul Nelson
Awesome 5-star banking experience from caring employees who are knowledgeable and consummate professionals.
Kudos to Savi and Chris and the rest of the customer-friendly crew at the Trustco Balltown Road branch for doing such a tremendous job with a smile. Keep up the great work— you guys rock!!!
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January 2025 by Adam Wescott
Was very helpful and took the time to help me with paperwork that was needed gentleman by the name of TAUSEEF And also, I received help from SAVI PERSAUD what a great team
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January 2025 by Maureen Mickel
Branch Manager, Savi Persaud, was extremely helpful and professional in assisting me with all my banking needs.
Thank you for providing excellent customer service.
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January 2025 by Baby Bhimpaul
This branch has the best welcoming staff!
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January 2025 by Jennifer Julian
We use this branch for our stewarts shop. The teller chris has been great each and every time I come in.
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January 2025 by Gregory Paul Drapeau
Great Service
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January 2025 by Aleli T.
Always had a good experience, accomodating tellers ( cris) and all of the staff.
