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March 2024 by Robert Palatsky
I love this branch. Everyone there is so helpful. They always help me get through any and all stressful situations with care and professionalism
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November 2023 by Jeff Lawson
Great branch, everyone is very nice and friendly.
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June 2022 by roy Labrador
Worst Bank…?
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March 2021 by Lizzy Reilly
My husband and I have had nothing but good experiences using this branch of the trustco bank. The employees and manager are all friendly, easy to understand, and helpful.
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November 2019 by Brian David
Trustco, a shady bank. First off, their mortgages are very competitive. Rates are low and no PMI is a huge plus. But this bank is stuck in the late 90s and early 2000s as far as money accounts go. Their online banking system is archaic, slow and difficult to use. But the biggest issue is the shady fees and penalties with no warnings. Ive been with the bank for a decade with my mortgages. They've made a ton of interest off me in that time and thats fine. Recently however, without a warning, letter or email, and out of no where, they changed their checking account rules in so that you must have an average running balance of $500 a month or u get a 5 dollar fee tacked on per month. I rarely check my checking account because this account is strictly to deposit money for my auto pay mortgage each month. So I was angry when I realized how many fees accumulated over the months. They also refused to refund any of it.
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November 2019 by Leonardo Kammer
I've always had a good experience going to this Trustco branch. Very nice staff.
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May 2019 by Nicole Alfano
Needed a notary said we would be their in 10 min and was told they would wait. Bank did not close till 5. The notary did not wait like they said they would and left early before the bank closed.
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May 2019 by Christina Schmitt
Yesterday a male bank teller scared my daughter and her friend and told them twice not to come back in. I went down there and of course they denied it. This bank has not processed two of my deposits (oct ‘18 and apr ‘19) causing my mortgage to bounce. (They did write a letter to my mortgage co and reversed the charges) They’ve also left me stranded twice (in Buffalo and in Virginia) after I made a substantial cash payment to their credit card in person, as they put a hold o
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February 2018 by Peter Don Suarez Caponong
Cassandra, the Branch Manager, is very accommodating, patient, & helpful. Very quick processing of loans.
