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November 2023 by Esly David
Unprofessional and ghetto. Would never recommend them. Reported them to Mercedes Embrace, very unprofessional.
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November 2023 by Laly Flores
Unprofessional and ghetto. Would never recommend them. Reported them to Mercedes Embrace, very unprofessional.
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September 2023 by Sheryl W.
I had a good experience. The location of my vehicle added some complexities. The tow provider was able to get the job done well. He didn't compromise quality despite the pressure of the situation. Communication was good. He delivered as promised.
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April 2023 by Andrea M
I had the pleasure of working with Ivan who helped me bring my SUV from a dealer I bought it from in Brooklyn, NY to Orlando, FL! I was nervous as it was my first time buying online and shipping a vehicle but Ivan made things smooth from start to finish. He promised my vehicle to be here by Weds and it came Tues evening without any trouble. I would entrust him with such a large purchase again and highly recommend. You will not get tracking info if that is what you expect, but you can trust that all is well and he keeps his word and final price.
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August 2022 by Ryan Schuster
My car broke down not far from my house and I needed a tow. I called ghost auto who said they could give me a tow and then told me a driver would call me to arrange a pickup. I waited a full hour with no response. Then I called back 3 more times and got no answer. I got ghosted by ghost auto & towing which gave me a laugh.I wound up calling a competitor towing company and it all worked out in the end but the ghost auto & towing never called me back or returned any of my missed phone calls. I imagine things got busy and the tow drivers could not attend to my needs but a courtesy call informing me of the situation would have been greatly appreciated. I could have addressed my car towing more promptly than waiting for an hour on their response that never came. I guess I am glad that I took the initiative to look elsewhere.
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April 2022 by Nathan A. Reid
A+++ One of the most professional and "extra mile" experiences our company has enjoyed working with in NY. Great equipment, great service and the best dispatchers in Long Island. We look forward to awarding them more business in the future. Thank you Ghost! You're our new #1 in Long Island!Service: Car towing
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February 2022 by nadia kudryk
The service attendant was kind and answered phone calls to give updates of arrival. My car was taken care of and stored at towing facility, then safely transported to proper service center in the morning . A photo of my vehicle was sent at drop off point. Very professional and kind . Highly recommendService: Car towing
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August 2020 by KingSaint Ides
My car was stalling and not performing normally. I called AAA and no ...NO ...NONE OF THE LOCAL TRIPLE A garages would take the tow because its going from Queens to NJ and there was a storm going on. None of them took the tow. Triple A called me back and said they would try to get me a tow. Next thing I know..I get another call from AAA.... They say Ghost Towing is gonna pull up. Wow. It was great news...the driver, Christopher Santiago, very helpful, experienced, on time, reliable, friendly, and he deserves any accolades or acknowledgements or Raises thats due to him. A great guy , a great company...i highly recommend Ghost Towing.
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August 2020 by Wizard Kelly
Great company and Christopher Santiago is a great employee , very helpful
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June 2019 by Joseph Steuer
Do not ever use this company!! These guys left me stranded on the side of the road for four hours at midnight. They told me every time I called that they were 20 minutes away and then never showed up. Then they charged my insurance anyway and I had to dispute it! Worst worst worst company, service and drivers I've ever encountered. I'd rather walk home then call them for a tow. I had to abandon my car and Uber home at 3 am after waiting for them all night. I called my insurance company and told them to take these guys off of their list of providers, such a terrible business and terrible people
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January 2019 by Nenita D.
I called roadside assistance and they sent me the ghost towing auto service. Their service was exceptional and the 2 gentlemen they sent were very professional. They got my car to the dealer in a timely manner. Thank you guys!
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November 2018 by Melissa W.
My fleet company tried to get Subaru to dispatch multiple tow trucks and over the span of 5 hours, I was still stranded. Finally, they called Ghost and their service truly saved the day! Mike was helpful, communicated his timing and provided updates, and was able to help tow my car in a matter of minutes. I couldn't have asked for better service from Ghost and highly recommend them and Mike! I just wish my fleet company called them first and saved wasting my day.
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August 2018 by Nancy L.
When my Mercedes got a flat, the dealer arranged to have Ghost Towing. They were rude, barely spoke English and threatened both myself and my husband when I questioned when they would be arriving. I wanted to get my car to the dealer before it closed. They assured me that they would be there in plenty of time yet they were exits away during rush hour. When. I questioned the driver , he hung up on me and then called me back to yell at me and told me to cancel. Needless to say after numerous calls back and forth with Mercedes , they assured me that they would never use them again.
