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September 2023 by Robert G.
I received a damaged E Bike purchase online. After talking to the lady at the Bike Loft in person with the part in hand, the online seller sent me a new rim and money for them to repair the new bike. After two weeks, they told me it was done and the price was $85. not the original $35 that was quoted, The new counter person gave me the old " there is a lot more work involved with an E-Bike wheel repair" routine. Please stop, I'm an engineer Since that person is an X Generation and I'm a Boomer generation, I realized that an argument would be fruitless and this was the place to take the issue...
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August 2023 by Brian mcmonagle
I bought my first road bike a couple of months ago. When researching where to bring it for a proper fitting and overall maintenance, the Bike Loft kept popping up as a highly recommended place. I was not disappointed.Jamie took almost an hour and a half to set my bike up, check my flexibility and explain to me everything he was doing and why.I certainly would not be riding as well as I am, and enjoying it as much as I am, if it had not been for Jamies expertise fitting.Thank you Bike Loft
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August 2023 by D. Shaver
Went to two bike stores before going here and regret wasting time going to the others. They were super helpful, friendly and very knowledgeable. We bought a great bike and they made sure everything was perfect before we left. I can't say enough about the great experience we had there today.
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June 2023 by Marianne K
I have had multiple experiences with the Bike Loft. First off it is a local shop, which is really important to supporting our local economy. My first experience was having my Ariel fitted to me. I had no idea how or where the seat should be positioned to avoid knee pain. I have routinely brought the bike in for tune ups and brake adjustments. They were also able fix the rear derailer hanger for me.I feel confident talking to the women up front about cycling routes, how to improve ride times etc.Many reviews ask do you recommend this shop? DEFINITELY!! I had a friend riding the Erie Canal trail, the staff was able to determine her bike had a crack in part of the frame. The staff rented her a bike so she could continue on her ride, fitted it for her and were so gracious. This could have been a devastating experience which turned into a really positive one.I am so grateful for having this shop in my area.
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June 2023 by Paul White
I was recommended to the Bike Loft and Jamie to be properly fitted for my bike bought elsewhere. I was experiencing knee pain and hand numbness when riding. Skeptical but amazed at the knowledge of Dr. Jamie. Instant diagnosis and relief.Join Jamie and Pursuit racing on their Tuesday night ride
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June 2023 by James Horne
Extremely poor customer service. The lady up front was very rude and flustered just from the buzzer going off when I walked in. That set the tone for my experience from the start. I was very calm and respectful and even asked her if everything was ok. She didn’t want anything to do with myself or even other customers in the shop. I also had a child with me whom took notice to her demeanor and also felt uncomfortable. The only thing my child or I received from this was a lesson on manners. The only reason I can give even 1 star is that they do have bikes.
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April 2023 by MIKE JACOB
Great Bike shop, good knowledgeable people. I highly recommend bike loft for anything minor to major repairs as they are honest and reasonable.
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March 2023 by Jessica Dapson
Wouldn’t trust anyone else with maintenance on my 30-year-old Trek bike
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March 2023 by Not Me
Excellent experience! The knowledge Jamie Campbell provided on the bike fitting was worth the 'cost of admission' Each adjustment made sense when done. I now better understand my riding anatomy.
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January 2023 by Susanne DuKell
Super knowledgeable, professional, and honest ??
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December 2022 by Rohit Nijhawan
Phenomenal service.I bought a cheap bike of low quality (heybike ebike) that I knew I would have problems with. NOT FROM THIS SHOP.Sure enough after assembling it, it was an awful ride.I brought it to Bike Loft and they fixed it - first they found several problems with it. They explained everything and I was very happy with the quality and timeliness of service.Plus I felt I paid a very fair price. Will definitely do business again.
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October 2022 by L Cruz
Very friendly staff! I went in to look at a electric bike and got greeted by Jim and his son who gave me a wealth of knowledge about the bike, how to adjust my seat, tire pressure...ect! And the test ride...! I'm sold!
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September 2022 by Brenda Frehley
Fast, professional,and outstanding service today on a weekend especially.
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May 2022 by Rob G
Walked in to make simple purchase because the normal shop was closed. Two employees were in a heated argument. Seemed quite unprofessional and I won’t be back.
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May 2022 by Ed Hahn
Always did the job that I expected . They have always been very helpful and knowledgable .
