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“I've been a Money Federal Credit Union member for 29 years (when it was spelled MONY Credit Union). This Credit Union has helped me with car loans, home improvement loans, and medical bill loans. I have worked in the service industry all my life and can tell you the people at this credit union provide some of the best service I have ever received. If you are looking for a place to put your money that provides flexible access and accessible employees this would be a great call to make. Debbie, Amy, Melissa...to name a few are people you will come to trust and rely upon for the information they provide and the sense of urgency they have when you need that.”
“I received excellent customer service support and financial advice from a try professional. AmeriCU has been great to me demonstrating patience and understanding!”
“I bought a camper from a dealer and they financed me with americu. I glad they did. Jennifer lowe was my consultant and not only did she help me with the camper, she refinanced my motorcycle at a much lower rate and saved me thou$ands. She has been so helpful ! A true asset to the company! Always willing to help and answer any questions I have. Jen is the best !!!!”
“I Danielle was great. I needed it some paperwork notarized and she got it done quickly and we were on our way. She’s very friendly and very kind. She deserves a raise.”
“Cole Greaves is fantastic to work with! The whole staff is amazing, friendly and knowledgeable! Couldn’t be happier being a member of this Credit Union. The best rates too on loans! They beat everyone else’s rates every time.”
“Working through loan requests and requirements is one of my least favorite things to have to do. However, I had such a pleasant experience doing just that today, that I feel the need to brag! Emily S. was so helpful, pleasant and efficient! It was absolutely painless, quick and incredibly well explained. The loan is the first experience that my husband and I have had with AGMG, however, based upon this service, I can assure you that I will be doing much more business with ACMG in the future. Thank you Emily, you truly shine!”
“I was leaving from Syracuse to go on a Cruise. Found out at a restaurant there my Visa Card was declined. Contacted a friend I knew back home and she made arrangements before the they closed to see if they could issue me a new card. The 2 ladies at this Bank were very helpful and professional and I received a new card. Along with my contact at home and these ladies they made my heart happy and I continued on my trip the next day. THANK YOU. THANK YOU. THANK YOU”
“Went to your Fayetteville branch this afternoon and it was a pleasure working with Hayley Snyder. She was patient and helped me through each step of my transactions. She is a true asset to your branch as the first smiling face you see walking in the door. Thank you Hayley! You made my day much brighter!
Sincerely, Donna Alnutt”
“I would like to say thank u for the lady I think her name grecs she’s doing my check every week every Friday she’s very cool and nice when she talk to me thank u very much grecs and she has a coloured hair ❤”
“Amazing and helpful staff! Angela is fantastic and always a pleasure to work with! I couldn’t be more happy with her knowledge, experience and overall quality with banking at Empower! She truly cares about her customers!”
“Was having issues with my account being locked and after going to another location twice and not having my problem solved i decided to go to this location. AZIRA I believe her name was was beyond helpful and figured it all out....i had over paid so my account was locked...yea makes no sense right? Well she was amazing and i really appreciated her taking the time to actually help me unlike the last visit i had at Erie Blvd. Thank you Azira ...Empower give her a raise. She fixed YOUR mistake.”
“My daughter has an account here - their school had offered a program through Edge which this particular location on Morgan Road in Liverpool used to be. Friendly staff. Went in to deposit graduation money and they had a flyer advertising $20 for graduates to deposit into their account. Took advantage of that simply and quickly. Bonus.”
“My wife and I were blown away at how well Sarah, (BM) of Cicero, took care of our needs. Never have we had a bank devote their resources in this manner. The whole team in Cicero went above and beyond to help us get the best rates possible. On top of that, there was a time crunch involved and they all worked fiercely to earn our business. If your looking for a banking organization you can trust, you found it! This is a very well run branch and we could not be happier.... Thank you Sarah.”
“You will run into some issues seeing as this is the smallest you can get for a credit union. That's a bummer, sure. What isn't a bummer is knowing that this is as local as it gets. This doesn't fund wars. Your money is safe and protected like any other bank but it is a community bank. Can the staff be hard sometimes to deal with? Maybe. Worth it. It isn't one of the big banks that use your money against your better interest. It is a bank with heart and values. Worth the small inconveniences and definitely a staple of the community.”
“Had a great mortgage refi experience with Noelle Flickinger at SECNY, thank you so much for all the attention to detail to make sure our application was processed quickly and efficiently. ROCKSTAR, ask for her by name if looking for a mortgage or refinance!”
“For the past twenty years I've been doing business with Visions Federal Credit Union in Binghamton and N. Syracuse & can honestly say that I have never had a bad experience. There friendly 1st. class staff is always well informed, rates are very fair & the places are spotlessly clean.”
“Excellent for ALL your loan and banking needs. Staff is kind and friendly and get you the help you need. HELOC was a smooth, easy process. Shout out to Heather, Mackenzie, Madison, Jasmine and April.”
“Atm fees can get expensive as there are not that many ballpoint or empower atms in the area. But they are excellent if you are looking for a loan or debit card account.”
“I just relocated back to Syracuse, New York, I had to get new banking because Navy Federal had no branches near immediately walking into empower Federal credit union they made me feel welcoming help me with everything that I needed it. & Made sure it was completed. I must say, even after Ms Jewel was phenomenal and make sure that everything was correct with all my financial situations which boy I tell you where it was a lot She went further to call in an co worker Mrs. Carissa to exceed expectation and I am very happy well, that is understatement. I am most certainly going to continue to visit this branch.”
“I have been a member of Empower for about 30 years and have always been happy with them ! I just recently had a problem with my Empower card and the customer service member named Drew was amazing !! He resolved my problem in no time at all !! Very happy !”
“I had the best experience switching all my accounts over from a different bank to efcu..I had a lot of questions, and needed to open a new credit account. I was helped by Ms. White, and she was phenomenal, and went the extra mile to make the transition flawless, and treated me like a person, not a number. I cant say enough good things about the experience, and would recommend them, and Ms. White , to put your money and Investments in there hands. Lots of options and benefits. It was definately a small town attention made to assist me, and I am very appreciative for that.”
“shoutout to a handful of folks here for always making my life easier. Susanne G has taken care of me more times than I can count and continues to be of great service to me and my family, had she not done what she did for me I would have terminated my membership with empower after 15 years.”
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“The manager Wendy Cotton is always so nice and helpful!
(It's unfortunate we're in for another upcoming rebrand. I miss when it was just Core).”