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January 2024 by Philip Smith
Have always had great experiences here. Highly recommend
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October 2023 by Michelle Creno
It's a SCAM!! BEWARE!!I'll never go there again and if you need to buy couches or mattress don't go there!I paid $4k for over priced England couch and Loveseat and they're THE MOST UNCOMFORTABLE couches I have ever had and they refused to replace them and tried to twist the issue back onto me, saying that "it's a comfort issue and they don't have a comfort guarantee."Never again!***You are WARNED!***
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September 2023 by Peter Guzelak
The salesman had better things to do and rushed the sale. He had to get to his pool he told my wife and myself. I bought a $3000 mattress, and both of us have back pain every single night, even after reassuring us it is a top of the line mattress. I tried to give my business to a local store and got it where it hurts. We will never walk into that store again.
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May 2023 by Just Me
We came in needing a new fridge and we met Deena. Right from the start she was great! It’s like she knew what I was looking for, wasn’t pushy and was very pleasant. We also got a new king bed!! She went out of her way to keep us within our budget and made it work!! Our delivery date was a couple days away- and we had a quick, flawless delivery from Logan and Aaron! They were quick, professional and worked very well together. Had everything set up and hooked up and even stopped to pet our very large cat! Thank you Olum’s for your great service and your amazing staff! Thank you Deena, Logan and Aaron!! You guys rock!
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December 2022 by Katherine Tenbroeck
The staff at the north Syracuse location are the biggest jokes/scammers/idiotic creatures I’ve ever encountered. The “manager” Michelle has just about the worst customer service I’ve ever seen in my life, and the receptionist or whoever the woman is who answers the phone needs a lesson in phone etiquette as well as a membership to hooked on phonics. Among other issues we faced dealing with this store, there is a 50$ wegmans gift card incentive with the purchase of a certain washing machine - we were told that 50$ had to be paid up front and not placed on an Olums credit card. Well we ended up cancelling the order at this location and going with the MUCH nicer East Syracuse location. Guess what - we did NOT have to pay any differently and were still given the gift card. I guess Michelle wanted to pocket some cash after what I’m assuming wasn’t a very fruitful sales day (shocking). Three different people we dealt with at this sad location were not only completely unhelpful, but also had absolutely no empathy or tact while handling customers purchasing almost $2000 worth of merchandise. Unless they were to fire every loathsome “employee” at this location I would urge any and everyone to run the other way. Or 10 minutes down the road to the other store (:
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October 2022 by 31253MJB
We walked into Olums last night 5 minutes before closing. We needed to buy an oven right then, for a closing on our house that was happening at 9:00am the next morning.They were awesome getting us purchased oven wrapped up and loaded on our truck.Thank you so much, you all were so helpful in getting this done for us.We installed the oven and the closing when on without a hitch.Thank You so much.
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October 2022 by Patricia Waybright
Did not have my order ready when I arrive Saturday morning I was there Wednesday to put a down payment to pick it up Saturday I had to take the floor model instead
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August 2022 by Christopher Raesky
Sales guy was good and now the entire company doesn’t back anything they tell you up front. Purchase a warranty and then they don’t have anybody available when your fridge craps out a week after purchasing. Not usually one to write bad reviews but this was as stereotypical as it gets with “make it sound good until they’re out the door”
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August 2022 by Sally Myhr
Excellent service from Liz buying a dryer. She made the purchase easy. Andy and Ryan were excellent at delivery. Friendly,helpful and thorough. Highly recommend.
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August 2022 by Maureen Hale
Will work again and again with Olum's, especially over some of the larger stores in our area. When it comes to service, reliability, standing behind a product and just answering the phone, they are hands down the best!
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May 2022 by Rick Sherman
We needed a new washing machine and after searching the big box stores with no luck, we tried Olum's. Was my first time working with them and was very pleased with the service, knowledgeable staff and selection. And they even had the unit I was looking for in stock at a very fair price! Will shop here again!PS: Michelle was great to work with!
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May 2022 by Jackie Forte
I bought a KitchenAid dishwasher. They had it in stock and for a fair price with a price match guarantee over 30 days I believe. The delivery people were courteous when they brought it to my house and took away my old dishwasher. The salesman in the store was extremely helpful and knowledgeable. I have a friend who’s going to do the installation, but I purchased the extended warranty and if I don’t have to use it in the next so many years I get to take the money and spend it on something else in their store. I enjoyed shopping at Olums!
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May 2022 by Dennis Souva
Great selection and very helpful sales staff!
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May 2022 by Edward Wilcox
Olum's delivered our dining set exactly as ordered. The set arrived earlier than expected and was in perfect shape. The delivery people were very professional and arrived just before the window they had given us and assembled the table quickly and efficiently. I recommend Olum's as a go to place for furniture.
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April 2022 by Linda Obit
Great customer service. Very happy with our new dishwasher. Would shop for appliances and furniture there again.
