Terry's Transmission

Most Recent Comments

• October 2024 by Jeremy Hobbs
  Trustworthy. Quality service, fair pricing. Staff are beyond amazing. Helped out every step of the way.
• September 2024 by ILLY RAP
  Had my vehicle towed there for service. After the in-person experience...I ended up getting my vehicle towed out of there immediately.
• September 2024 by Matthew Bourdon
  I was recommended to go to Terry's Transmission by my normal mechanic. I went and got great service. They fixed the problem which was just a loose cable. I found them to be super honest, and super nice to deal with.
• August 2024 by Brian Scipione
  Let me start off by saying that besides them leaving off the sound mat from my valve body, not telling me about it, and then when I called they told me it didn't really matter and they weren't going to be replacing it, the work they did was just fine.
  
  This is not a review of work completed.
  This is a review of the company/staff.
  
  After dropping off, talking on the phone, and picking up my van, I did not have a single "Friendly" conversation. I don't believe I even saw a single smile. All conversations had were at best "Curt"
  
  When getting my phone call to pick up my vehicle and told the price I mentioned it sounded roughly 100 dollars high. The woman I spoke with went back and forth with me explaining it getting frustrated, assuming I was wrong till she rudely mentioned "I'll just e-mail it to you so you can see it yourself".
  2 min after I received the e-mail she called me back and apologized saying she finally found her mistake and hadn't taken off the 90 lift fee. Mistakes will always happen, being rude when talking to clients doesn't have to.
  
  Then, without my consent I kept getting e-mails requesting I review them. I figured since they were a smaller company maybe they use these reviews to better themselves. They only had click options and nothing asked me for further information. There were just as many questions asking me about a AAA membership as there were about the business. This review can't be seen by the public anyway on the site because it hasn't been activated.
  
  I mentioned in my review "Below Average" for availability of hours (I didn't PERSONALLY like the lack of weekend hours, which is available at a lot of shops). AGAIN, I figured this would be a review that only went to them(Which it did) so that they'd have the feedback. This was also the only "Below Average" I rated.
  
  Then I receive this as a Reply from the company to my review:
  Odd review. Gave low marks for hours of operation. Our hours are the same as most businesses. We also have an after hours drop box and do after hours pick up after repair. Job was completed on time and on budget. No idea why this person was dissatisfied. It's probably best he finds another place to do his work. We have no need for customers like this. We work extremely hard to provide cost effective, honest, timely repairs. If what we did was not up to his standards, please find another place. File will be marked - Do Not Provide Service.
  
  I am glad for this business that they do not need me. I feel sorry for any business that is reliant on a single client to keep their business afloat.
  However, I'm sad for this business that they got so hurt over a review that they requested, that no one else would see, and that instead of reaching out and talking to the client that rated them they just add "Do Not Provide Service" to the file.
  Don't worry you could throw the file away and it would never come up again. My 4/10 for would recommend has now gone down to a 0.
  
  FOR EVERYONE ELSE: The work they did was just fine. It is the Staff and my personal experience that caused the issue. Please keep in mind that when it comes to their quality of work completed it was just fine. Took only 3 days to complete(5 including the weekend) and I haven't had any issues since.
• June 2024 by None Ya
  take my truck in for transmission flush and filter change. go out to my truck this morning with a puddle of fluid under it. I look under my truck and can see the transmission pan bolts are all lose. I call them and they tell me to bring it in... so drive my truck with a trans pan lose and leaking fluid?. neh I'm not burning up my transmission so you can charge me for a new one. great customer service.
• May 2024 by Todd Whalen
  Terry's is always cut above the rest!
• April 2024 by Charles Dexter
  They did absolutely awesome job on my transmission on my car what a difference they are very thorough on their work and very professional at there job thank you so very much for what you did to my car ?
• February 2024 by Alondria Jeffrey
  I will forever be grateful for terry’s!! I was quoted $8k for a job at another garage and terry’s came through and saved me. I’ll be a lifelong client. Thank you!!
• January 2024 by Melinda Mugford
  I had to have my car towed to them and they got back to me immediately with diagnostics. They had my vehicle back to me quicker than they estimated and in better shape than before it had to be towed! Highly recommend. Overall fantastic experience, quality repair, genuinely kind customer service!
• January 2024 by Todd Gerbsch
  Had my transmission fluid and filter changed, they did a great job.
• November 2023 by Thomas T.
  As a local Realtor I regularly interact with contractors and service professionals. Sadly we are all experiencing a decline in quality, competency and kindness among those who provide essential services.My experience last Friday and today at Terry’s Transmission could not have been better. Not knowing what might be wrong with my truck I was admittedly nervous. I was cared for quickly and with an understanding of the potential timeline. Not once did I feel anything other than trust and confidence.Prepared for the worst case scenario, I was completely relieved by their assessment. Even if the news was less favorable I knew I made the right choice in selecting Terry’s Transmission.They give me hope that there are still good guys out there to help us in our time of need.With highest regards,Tom Tait
• November 2023 by Diana Sponsler
  Work was completed ahead of estimate and at a very reasonable price. Staff were friendly and personable.
• November 2023 by Liz Jarosz
  Terry's was upfront about the options for replacing my transmission and the work was done quickly. They fully explained my options and we're very helpful when additional work was needed. The service at the front desk is great! A huge shout out the women who helped understanding my bill. She was fantastic! Highly recommend and will always go to Terry's from now on!Service: Transmission
• October 2023 by Jimmy G
  Very good experience.
• October 2023 by Garth H J Bishop
  Terrys is the best when it comes to transmissions that need fixin.