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March 2024 by Katelyn D.
I have been shopping at the fish place for about 10 years. And here and there a new employee would do or say something stupid. But never enough to make me not want to return. but today was the worse. I bought a filter from there last week and it randomly stopped working. I did everything to fix the filter and it still doesn't work so I brought it back with the receipt today. The owner helped me unfortunately. he took the filter apart and said maybe something just got stuck. I said yeah that's cool I just need to filter. That works I don't care if you get this one to work or unstick it or whatever the case. but he then proceeded to put my filter in one of his tanks without saying anything to me to test out the pump, not the actual filter in one piece. Then when I asked him if he just put my pump in his fish tank, he said yeah I needed to see if it worked. I said OK well we can just throw it out then because you just contaminated your fish with my pump in my pump with your fish. He looked at me and told me there was nothing wrong with that water. Then couldn't figure out how to put the filter back together. I grabbed my filter and left. Needless to say though every time I buy some thing from there it had to be quarantine because it either has snails parasites or disease which is fine. I get it you on a fish place. You can't quarantine everything before you sell it so yes, I'm extremely worried about now having to put a pump in my tank that you just contaminated.
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March 2024 by Michael M.
Love this place. It's not much to look at from the outside, but the inside is a dream for people into aquascaping or fishkeeping. Lots of unique fish, plants, tanks, substrate, etc. The staff is very knowledgeable and helpful. Best place for fish in WNY.
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January 2024 by Kim Colley
This place is awesome. So worth the drive. All the fish are so well cared for. Check it out.
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December 2023 by Joseph Guido
Had a great visit to The Fish Place today. Katy helped me and she was awesome. As an intermediate planted tank aquarist I had several questions about water chemistry, as well as fish and snail species selection. She was able to answer all my questions and we had a great chat. Will definitely be returning.
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December 2023 by Robert Justinger
I always enjoy their selection of fish. More choices then anywhere. Their supplies are very fairly priced. Although some staff is not knowledgeable.
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November 2023 by Cheyrl Augugliaro
My husband has been a patron here far longer than I have, but we both enjoy making the hour drive to come here for the freshwater fish. The owner is quite knowledgeable and full of tips and advice, which I personally appreciate. The staff are always friendly and knowledgeable as well. We certainly will be returning customers.
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November 2023 by Diana N.
Very rude workers. All colleagues are very short with customers. Even the owner, he acts like he's going out of his way and inconvenienced when you ask him questions. Will not go there again!!! P.S. they keep their water temperature too high.
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October 2023 by Miles LaNicca
Finally re-established my tank after the blizzard in 2022, such a nice large store and very well maintained. Staff are incredibly personable and experienced! They have a large selection of not only fish but also invertebrates and plants. Additionally they have a large selection of equipment, tanks, stands, anything you could need. Certainly the best aquarium store in buffalo!
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October 2023 by Alan Ulicny
Great place for aquarium supplies and fish. Good prices and very helpful and knowledgeable staff. Lots of freshwater and saltwater species to choose from.
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September 2023 by Dee Domke
I have been coming to this store over the course of four years. I had a fish that died. I had purchased over $200 in fish not even three days ago. I don’t know what happened to the receipt but I didn’t have it so I called the store they told me it was not a problem if I brought a water sample which I did so today I went, and I did as they asked, and the gentleman who waited on me is the owner or the manager was extremely loud very verbally abusive made me feel like an idiot in front of every customer in the store and now as nice as their a fish and the years have been the gentleman has managed to thrill my business right down the tubes. I am insulted by how loud and how he would not even let me open my mouth without yelling , you really need some customer service skills, sir what a disappointment whatever you do, do not bring your fish back to these people
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June 2023 by Camille Cultrara
We love the fish store, my family has been visiting since I was a young child and we continued to go every year. To get fish, food, tank decorations, and/or water plants. Even if you aren't in the market for new fish, it is still so fun to go and look at all the different fish and aquatic life. Of course patronizing it encouraged too.
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May 2023 by Erick Monroy
This place is amazing, so many choices. The staff members are very helpful. Great selection of fishes. Definitely, this will be our new fish store. I highly recommend it. I am very happy with our new fish.
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April 2023 by Nick
Hands down the best and most popular fish store in WNY. I've been going here for years now.
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April 2023 by Sami Lea
It was my first time going to The Fish Place and when I say I am amazed, i truly mean it. Unlike the big chain pet supply stores the staff was incredibly knowledgeable and very helpful. I could tell by looking at the fish that they were happy and healthy very clean and taken care of. I was especially impressed by the fact that there were tanks that were marked *not for sale* meaning that fish are a true passion not just a profession and the selection was amazing fish i had not heard of and prices were very affordable. I will never go anywhere else again.
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March 2023 by Sarah E.
This is the go to place for all the aquatic needs. I have a turtle and axolotl and get all of my things for them from here including snails and tank accessories.
