“I can't understand the negative feedback from others, but I find Northport PO staffed by the nicest and helpful window clerks. Sure, every now and then there's a line of 5 or more - just wait. It's something people are capable of doing.
If you people hate this place so much, go to the UPS Store and get charged 5 times as much. (They have lines, too)”
“Stop by to shipped my package back to California, the gentleman was very helpful, quick , and he even took care of the packaging, very nice, I will highly recommend, drop it off and let them handle the rest. Using them for all my shipping”
“I had a great experience at the new UPS Store in Smithtown off Route 111. The staff was friendly, professional, and very helpful. The store is clean, organized, and provides fast, dependable service. It’s a wonderful addition to the neighborhood. I highly recommend supporting this locally owned business!”
“Had a great experience with Jeffrey today! He was so helpful and I truly appreciated the effort he put in. For once I didn’t feel rushed! Jeffrey showed true customer service and care! Thank you! He deserves a recognition because it’s rare these days for someone to go above and beyond for their customers! Thanks Jeffrey - I had an Amazon package that I thought I needed to be packed at home but he help me do it all in the store so I didnt have to make multiple trips.”
“Excellent service! Carl was incredibly friendly, welcoming, and always smiling. He made the whole process quick and easy, and his positive attitude really stood out. It’s rare to receive customer service like this these days. Thank you for the outstanding experience—I truly appreciate it and highly recommend this UPS Store!”
“I was having a rough day and I went to the wrong UPS To pick up my package. They told me it was at the UPS in East Northport, so I ran over there knowing that they were going to be closed but I figured maybe there’s still some good people in this world that would be able to help me.
That’s when their manager Chris came to the door and he let me in and got me my package!
It’s small acts of kindness that restore your faith in humanity.
Thank you Chris, for your small act of kindness that made a big impact in my day.”
“This place is like a breath of fresh air: easy parking, clean, courteous and professional service. I was in and out within a couple minutes, having accomplished everything intended.”
“I absolutely love the DHL at this location. I always have my packages held here for pick up. It is close to home and very convenient. I want to give a shout out to Patty and Rodney. They are exceptional employees and always give me my packages with a smile. They go out of their way to make every experience a positive one. Patty and Rodney are an asset to DHL. In addition to the fast DHL shipping, they are a big part of the reason I keep coming back here.”
“I was pleasantly surprised to find this location so close to home! Very convenient! The space is clean, bright and the staff is friendly. This is in the same plaza as Urban air and Spuntino’s.”
“Love the customer service and very helpful employees; I generally don't use their services per sey but use their location for drop off and pick up of other companies (ups,Amazon).
Store is clean.”
“I’m giving this FedEx Office Print & Ship Center a full 5-star review based on my overall experience.
One very important tip to know: when you drop off a package here, you may be told to use the self-service checkout to scan your FedEx tracking number, or a staff member may scan it for you using the same system. While you will receive a receipt, this scan does NOT immediately upload to the FedEx system. From my experience—both scanning it myself and having staff do it this way—the tracking information did not appear in the FedEx system until the driver arrived for pickup and scanned it, sometimes showing as shipped the next day.
If you need your package to be officially marked as shipped the same day, make sure to hand it directly to the cashier and have them scan the tracking number on their computer. That way, it shows up in the FedEx system immediately.
Aside from that, this location is excellent. There is a small parking lot outside, but it’s rarely crowded, so parking is usually easy and convenient.
The hours are also longer than many FedEx shipping centers, which makes it very flexible:
* Monday–Friday: 8 AM – 7 PM
* Saturday: 9 AM – 7 PM
* Sunday: 12 PM – 6 PM
The staff are friendly, professional, and efficient. There’s typically little to no line, so the whole process is quick and saves a lot of time.
Overall, this is a very convenient and reliable FedEx location. As long as you know the difference between self-service scanning and cashier scanning, you’ll have a smooth experience every time. Highly recommended!”
“This is great places to sent your documents. Will was so professional and kind. He helped us and answer all are questions. One of best FedEx I have ever been too !”
“I had a bad interaction with a former manager here, and went to other stores for a while, but I stopped by last week and Andrea was terrifically helpful, both finding stock that wasn't on the shelves, and at checkout. Some time ago I had a complicated copying job to turn into a pdf, and the copy clerk was also amazing, though she's not there any more. I think she was about to apply to music school for college. Wish I remembered her name. One drawback is that the branch is a bit smaller than other stores, like the Manhasset one, so they don't have as much inventory, but they do seem to be well stocked for their size, and well run.”
“Always an amazing experience with these good people. From kind greetings to sweet snacks you will not be disappointed. Highly recommend. Go there almost daily and have never had a bad experience. They are also one of the only USPS I’ve seen to actually answer the phone and attempt to work with you instead of letting it ring till auto hang-up at 1:49”
“The BEST Post Office I've ever been too, and I've been to many! I work in the wedding invitation industry so the USPS is a very important part of my business. The Cold Spring Harbor branch is so knowledgeable, efficient, patient, fast and kind. The way it should be. The staff truly cares about your parcels and mail and they make the process so easy. Thank you Joanne, Bob & Tracey!”
“The customer service reps here are wonderful, so knowledgeable. Help me out with all my needs. Today I had large batch of shredding. I did some at my house, but. Got so tired. Brought 20 pounds here. All staff here make me feel like a valued customer. I come here at least once per week for all my shipping needs, plus.”
“Last Thursday I shipped 7 boxes from this location. The ladies there are awesome!! They went above and beyond. They got a dolly and helped me get my boxes inside (they did all the work ☺️) They got me out quick, one of the boxes was full of China another with vintage mason jars
All arrived in perfect condition Thanks Fed-Ex and Thank You Ladies.”
“Griselda provide a awesome service. she handle all my paperwork to Dmv.. went as far and obtaining a new tittle needed for my dmv transaction, i highly recommend”
“I was just here to print something , these folks were very helpful i’’ve come here multiple times in the past & have had nothing but excellent service”
“I sent 4 boxes, I was afraid because of the negative comments. But I have to tell you that everything arrived as well as I sent it. The only thing is that two of my boxes were dirty with oil on the outside. I didn't send oil, but apparently some oil was spilled near my boxes and dirty two. Everything arrived very quickly. It only took 17 days.”
“I was mailing my daughter and soon to be son in law’s wedding invitations and Nahed could not have been any more helpful! She manually postmarked and then she also assisted me with additional postage to ensure that they would not go through machine and/or be returned or ruined. Nahed was very knowledgeable!”
“I always ship my packages from this location. I have never had a problem. Great staff and Great service. Sometimes there is a line but, it goes quickly. There are plenty of parking spaces in the lot.”
“Went to drop off some heavy boxes and the staff was so friendly and welcoming. Christine and Yessica were true professionals and made the visit pleasant. Will surely keep coming back to this location just because of their great service. Keep up the amazing work!”
“The team at Fed Ex went above and beyond to help us laminate a large poster. They very much cared more about taking care of our needs, instead of rushing us along. Thank you for all of your kindness today!”
“Who goes to post office anymore but sometimes you have to I’ve been here to drop aparcels for Amazon and mainly we’ve been here for the kids passports. The staff here was very friendly with us when they did the passport application. pictures always take time so you have to go through the pain of taking the pictures again and again and again, but They were very patient with us. My children are blind some of them and it is hard to position them for the passport pictures but these people were very cooperative and I’m very thankful to them.”
“It is always an easy stop. Employees are friendly and helpful. The store is a little cluttered,but I think that's just because there's a lot of shipping going in and out?”