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March 2023 by Mike O
UPDATE: My sincere apologies about the review below I wrote a month ago. It was not your bank that cashed the check, it was a Chase Bank that cashed the check on our NBT account. I will leave this posted for awhile and then rewrite it in the positive, my apologies again.You really need to train your tellers not to cash a $2400.00 check with no name/business on the check! And then want to charge $35.00 a month to do what you could not do in the first place, protect our account! Armature's?
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October 2020 by Maggie Hodder
Despite paying off a car loan, NBT has refused to release the car's title or provide a signed lien release letter. Customer service calls lead to nothing but incompetent staff and long wait times. Avoid NBT for any and all financial transactions.UPDATE: After Yolanda did not respond to my last email, I filed consumer complaints with the Better Business Bureau, the State of New York, and the Office of the Comptroller of the Currency. Only after the Comptroller's office reached out to NBT on 10/1/20, did the car's title arrive to our home. It's not a coincidence that the title was also post marked on 10/1, the same day that the Comptroller contacted NBT. Please NEVER do business with this bank.
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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October 2019 by Mike-Samo Noldomire
Miscalculated my solar loan rebate by $7000 and expected me to still pay $11000 for zip portion. They lied to me about renegotiating if I paid some of it, and changed the renegotiation date from June 2019 to 2029! Now I'm out thousands of dollars in emergency cash and still have to payer higher interest on the loan which they refuse to reopen for another amortization! Even when I explained my next solar loan is going to a different bank if they fix this, they just keep giving me conflicting information and excuses. One guy said they'd only been in business 2 years. This company was founded in the 1800's! Every time I call, someone assures me they will fix this, so far, hasn't happened.
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May 2019 by Robert Rogers
Quick..Nice people. Real
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October 2018 by James Devlin
Small branch, ATM card to start in and out doesn't work alot of the time
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October 2016 by Amanda Rose
Friendly staff, usually quick service. They have a drive up available. The location is small but it's convenient and central.
