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November 2023 by Logan K
This company refuses to help accommodate issues with my vehicle that has been on going for 4-5 months. They haven't done an oil change when the vehicle sat there for 2 weeks. Paul and Ashley do not care about customer service as they refuse to make anything right or accommodate for their mistakes. I left a bad review, Paul read the review, proceeded to call me and simply said \
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September 2023 by Mark Hyle
Bought a new truck from Jason. Was by far the best purchasing experience to date. Everyone was crystal clear, concise, efficient, and extremely responsive to any questions I had. It could not have been any simpler or hassle free. Thank you everyone for all your efforts!
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September 2023 by Maureen Jenks
Do not trust! Jason and Paul made me an offer on my Jeep liberty trade in and I was so excited to get a Rubicon. Even after questions I had with the paperwork, Jason assured me it was aligned with the verbal offer. I trusted that I was not being deceived. Only after, did I go back into the paperwork and calculate how figures were distributed that I realized they had gotten what they initially offered, which I refused. Heartbreaking that a company would cheat, deceive and lie to a member of the community that cares so much for the people in it.
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April 2023 by Kaitlyn Revette
I have bought my first dealership car from Norwich dodge worked with Jamie and she got me into a nice car for being first to finance. Had it for 2 years and needed a more roomy backseat for my kids so they’re not cramped. So yet again went back to Norwich dodge and Jamie helped me get into a vehicle that fits my needs. I couldn’t have asked for a better dealership but Norwich dodge is where to go. Ask for Jamie to help fit you with what your looking for
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April 2023 by RGSGrant Stratton
Thank you to Jason Davis at Norwich Dodge Chrysler Jeep for making my next vehicle purchase as easy and painless as possible. It’s hard to find a good dealership that has good new and used inventory available. With a wide variety of makes and models to choose from that also has a reliable sales staff that knows there cars an trucks I was given top dollar for my trade in and they had the car that no other dealership had I’m very pleased with the buying process at Norwich Dodge Chrysler Jeep and I look forward to dealing with them in the future! Just wanted to say what a great buying experience I had at Norwich dodge Chrysler jeep thanks you everyone there !!!
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April 2023 by John Follett
Just replaced my truck with a very nice pre-owned truck from Norwich Dodge. I wasn't totally sure I was ready for a new truck but went and looked at a truck they had advertised in the Pennysaver.Jamie (my salesperson) was very laid back and helpful in showing me the truck. I never felt pressured, they worked with me on my trade and I ended up with the new truck.It is nice shopping locally and having Great service.Thank you Jamie and Paul
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March 2023 by Jason Smith
I live on Long Island and I had a 2020 ram 1500 that had all kind of electrical problems. I had to wait 3 weeks for an appointment here in Long Island which came and then was told it would take 3-5 days even to look at it. After I already had bought 5 trucks from security dodge for me and my sons. To say I was Frustrated was understatement even with no loaner cars available. All the dealers here said the same thing. So I went on the web and found Norwich dodge 4 hours away, so I called them and they said the next day at 4 I could bring it in. So the next day I was up in Norwich and let me say it was the most worth it decision I could have made. They were so nice and looked at it for about ten min. They came out and said it was a crack in the back taillight and even helped me to order one to save money. These guys are the real deal from Jay in service Paul the manager and Jason the salesman and all the ladies. From now on I will drive to them for all my service and new car sales from now on. Thank you all for service that has been long lost until I met guys!
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March 2023 by Nurse Jackie RN
If you want outstanding customer service then ask for Jamie Vosburgh! Jamie goes over and beyond to get you what you need at the price you want. Her focus is customer oriented. She is very pleasant to do business with. She greets you with a smile and you leave with one :) You will never get this type of service anywhere else.
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February 2023 by Chad Cuthbertson
We've recently purchased a truck from Ashley. It was an amazing and easy experience. She made it very easy and enjoyable to buy a vehicle. When I was inquiring about a truck Kandi Monroe got back to me immediately. It was an exteme pleasure doing business with the team at Norwich Dodge. Thanks again! My wife Tracy and I will definitely recommend anyone that is in need of a vehicle to shop with them.
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February 2023 by Sofie Pinney
Jamie was extremely helpful with trading in my car and buying my new one! It was a fast and easy experience and I absolutely love my new car! It was a very good experience shopping with Norwich Dodge Chrysler Jeep and I would highly recommend them to my friends and family!
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February 2023 by Dawn Gage
Norwich Dodge Chrysler Jeep in Norwich NY are and have been the best dealership. We have done business with them for many years and it feels like family when we are there. My expectations are always met promptly and to my satisfaction. Besides being super friendly , they never fail to impress me by their knowledge of my likes, dislikes and needs. From sales to service I have never had a bad experience. Being able to walk into a local dealership that takes the time to know their customers, and meet their needs, is a bonus and much appreciated by me.
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February 2023 by Jennifer Milovsky
Car buying is likely the thing that I enjoy least about being a grown-up... that being said, my experience purchasing a car was made easy and efficient due to the wonderful salesperson, Jamie, who helped me every step of the way. She was straightforward, honest, and personable to work with. I have nothing but positive memories of the process and hope she is always around to help me in the future. Thank you Jamie and Norwich D/C/J!!
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February 2023 by Elaine Maricle
My husband and I buy all of our vehicles through Norwich Dodge. We work with Jamie every time and are always amazed at her knowledge and ability to answer any questions we may have. We would reccomend Jamie to anyone in search of a new vehicle. The staff is friendly and considerate. Thankful to have them for all of our vehicles needs.
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December 2022 by Olivia Mattis
My husband needed a new truck for his business and had been lied to by another dealer with a bunch of empty promises. He found Norwich Dodge and they were nothing short of amazing for the entire process. There is something to be said about feeling like you’re welcomed into a family and that made it a very pleasant and painless experience. The day we came to pick up his truck we asked if they could give us an idea of doing a possible trade in for my car that we were upside down on. They were able to get me the most incredible deal going from a car with 125k miles to a 6 year newer car with 13k miles for slightly over what I was already paying and with a day turn around for pickup. They were helpful, welcoming, and extremely accommodating and both my husband and I would highly recommend you bring your business here!
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November 2022 by Zachary Barnes
Excellent and honest service.I brought my Jeep into a dealership in NJ (via appointment) for my 80,000 check up/check engine light. They quoted me without looking at the Jeep almost $1,300. Spent 4 and 1/2 hours for them to tell me that my Jeep hadn't been touched, but that I needed almost $400 new parts and that I needed new spark plugs (another $200). Grand total of $1,900+.Nope!Then I took it to the JD in Norwich. They knocked everything out in a few hours. Plus, the $400 in parts aren't needed. The JD guys told me all I needed was to have my computer "re-flashed". Said it was a common problem. Check engine light gone. They also checked their database and discovered that I had had my spark plugs recently replaced.They also gave me a ride to and from my RV.All this for a literal fraction of what the JD in Jersey quoted me.Plus I'm bringing it back next week to have my service axle locker warning light taken care of (very common malfunction on the JL's). The JD in Jersey said it would cost me around $1,600 to have it fixed. The guys at the Norwich JD said it would only cost me around $500.I don't live in Norwich, but this is where I'm taking my Jeep hence forth. Hard to put a price on honest mechanics who do good work.
