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February 2023 by Lori Koumjian
Scott and the entire staff there are wonderful and kind. They've been so thoughtful with the passing of my dad and I can see why my dad banked there.
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February 2023 by Cedrick Pierre
One atm and it’s out of order smh
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September 2022 by Colin Horton
DON'T USE THE DRIVE THRU ATMI tell people not to use this bank's drive thru ATM. A few months ago, I needed to make a deposit. It did not accept my money and ejected my card. Before I had a chance to take it out, it pulled my card back in. The only thing I was able to do was call customer service and help get a new card.Apparently, when an ATM takes your card back in, it's designed to prevent someone from stealing a potentially forgotten card and keeps it inside the machine. Can you get your card back? No. It destroys it and I was stuck without a debit for almost two weeks.
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July 2021 by Rose
Poor customer service and unwilling to help loan customers.
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May 2021 by Katie Stoeckeler
Recently refinanced through this bank and had a wonderful experience. Thank you Karen, Ron + Sophie! Highly recommend!!!
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December 2020 by Марина Белова
I have unemployment card in KeyBank. Today they didn’t want give $500 by $100. Worker sad you don’t have check account here.
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August 2020 by Марина Багрова
I have unemployment card in KeyBank. Today they didn’t want give $500 by $100. Worker sad you don’t have check account here.
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June 2020 by Jack剑
My card has been eaten by the ATM machine for a week, the phone number for calling and issuing the card has not been answered, what should I do
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April 2020 by Simona Susaica
the back is not a back
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September 2019 by Chiqui Garcia
Rude and disrespectful staff.
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July 2019 by jeff taylor
This has to be the worst bank ever in Rockland County. Make sure to never have your card eaten by the ATM or you're going to have to pay the price of waiting 5 days for a new card because they won't open that machine for you. In their words "your card is gone". The guest service is just as bad as their business. Pure Filth.
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July 2019 by matt Hoffa
ATM Ate my friend's credit card over the weekend, was not able to get it back.
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May 2019 by C K
we have been with key since they bought the union state bank franchise and have no complaints. good service friendly staff.
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April 2019 by Juan Perez
I have been banking here since i was 16, ever since they moved to Nyack it has been horrible! I a customer who holds all of her life savings there parked there around 6:30 when the bank was closed, come to find out that my car is being towed i ran outside and the towing guy threatened me and told me he would have me arrested if i would move out the way after going back and forth with him he said he would put my car down if i gave him 200$ cash which i had to bc guess why Keybank i have a job i have to get to! I am disgusted by this and cannot believe that a natioanlly acknowledged bank does business with Thugs!!! I will be pullin my savings out of there and I hope others will follow! FYI Keybank told you rude teller about what happend and she said dont park there! Its a big sign ... yeap thats what i get for leaving my money with you! Your CEO Beth Mooney shoud really drive down once in a while and see who she has representing her bank.
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March 2019 by Mike McDevitt
Bank is a dump. Movement is starting to get this branch put out of business. Take your money out of this place