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May 2022 by Barbara Meyer
VIcki is the BEST of the best. Getting a new mac with all the updates and the fear of old programs not working (which has happened) is torture. Vicki SAVED the day. Got all my data programs up and running, cleaned up my computer and made this purchase painless. She knows way more than the team at Apple. So happy to have The Mac Shack local.
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February 2021 by Jessica Lu
I had malware on my MacBook Air that I was unable to get rid of no matter what I did. I called apple support earlier and they were unable to help me. Fortunately, Vicki was able to fix the issue remotely within an hour!! She was so helpful and worked around my college schedule!
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September 2020 by James G.
Just had Vicki work on my computer remotely. Solved my issues in less than an hour. Great service, fair price. I was able to observe everything she did. Highly recommended!
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May 2020 by K GZ
Vicki Schwaid is a genius. I have called her almost every time I have a Mac or iPhone problem and she is a brilliant diagnostician. Recently I called T-Mobile-Apple Support because my contacts were only partially showing up on my iPhone. After over an hour and a total iPhone reset which cost me a loss several important items, my contacts were still missing! In desperation I called Vicki. She asked me to look at the GROUP setting to see if ALL the contacts were checked. They weren't! For a Luddite like me, she is absolutely invaluable!
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May 2020 by Jeanne Varley
Thank you to the Mac Shack for your assistance! Very helpful and much appreciated.
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April 2019 by Betty Smith
Vicki - The Mac Shack in Nyack has been providing support to my printing company for years. She is quick and efficient , no problem has been too large or difficult. We have several Macs, a PC, and high end printers. All the equipment is integrated on the network, including an embroider machine. I highly recommend the Mac Shack for her knowledge and expertise. Her advise for workflow as well as selecting new gear has been extremely helpful. And when she leaves, everything is working. Remote support has also been extremely helpful. Sometimes, it’s the little quick fix that makes the day very sweet. I say go with Vicki!