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“Gary is such a great guy and been there for over 20 years. The 2 young guys behind the counter are awesome too. They have everything a smoke shop needs. ??”
“It is incredibly rare that I will write a review. The only exception is when I receive exceptional customer service which is exactly what just happened today. I walked into Tobacco Road in desperate need of a new scent. Despite how many times I asked for assistance and tried multiple oils, Dee not only met me with kindness and patience, but when I told her that I didn’t want to continue to trouble her for help, she reassured me that I wasn’t inconveniencing her in anyway!
Since I had additionally ordered lotto tickets, I had to then go to the ATM to retrieve funds. By the time I turned around, Dee had very proactively pulled out 7 additional oils for me to try and one of them was absolutely perfect for my needs!! She did not give up until I was satisfied.
Her stellar customer service along with the customer service of the entire staff was so welcoming, inviting and warm and I will be a lifelong customer for it…”
“It’s a friendly place and they treat you wit all respect, if u a loyal customer they know what u like and if u don’t know what to choose they help u out wit anything that u need. An amazing store”
“The staff helped to make my cigar celebration a hit! They shared boxes, signs and additional cigars onto my order. Assisted me in creating the perfect selection of cigars, and exceeded my expectations. From ice to drinks, cigars and snacks, they have it all and go the extra mile.”
“Love, love, love this place. The BEST service - each person I’ve met here is so friendly. Even offered to light for me. They have a small, but comfy, room to sit and enjoy. Buy 5 get 1 free. Obviously more expensive than online but I really love coming here - long time customer and will continue to be!”
“Went here last weekend and I really enjoyed it. Owners and staff are very welcoming and friendly, the cigar selection is great in terms of the balance of known brands and up and coming brands. The ambiance is relaxed yet luxurious. Definitely recommend for anyone looking to catch a grown cigar experience.”
“Awesome spot! The staff and guests are wonderful people. Wise selection of cigars, not the cheapest but worth the experience. Will and Dean hooked it up! Thanks guys!”
“This cigar lounge is incredible! The ambiance is great - super clean and chill. But what really sets it apart is the friendly service. Add to that a fantastic selection of cigars, and you've got a winning combination. 10/10, hands down!”
“Excellent service with a lot of products to choose, whatever you guys are looking for you can find them here! Tobacco E-cigs or Hookah. I hightly recemmend this shop.”
“Hey Pauli, I received my order today. My first LCG cigar was the anniversario. First look the Cigar was eye candy. It looked great. Then Fire went to the foot. Wow, what a great smoke. I loved the smooth earthly and subtle sweet taste. The burn was even from beginning to end. I can’t wait to try the LCG Madero, Rey Corte Maduro and the El Preferido CT.”
“Little Cigar Factory was a HUGE hit at our wedding on New Year's Eve 2025 and it looked so beautiful set up in the outdoor tent at our venue. The team was professional and brought a gorgeous set-up to make the cigar bar shine. They even taught us (bride & groom) how to roll a cigar and we got some awesome content from it. A must-add activation for any wedding with the ability to go outside + enjoy cigars or use as a take home gift!”
“The absolute best smoke shop to go to, the prices are good, they always have pods and juice in stock, and they’ll even order it for you if they’re out. Hamza is the best and will always work will you.”
“Franklin Smoke and Cigar is a great spot with excellent customer service. I really liked that I could browse and pick exactly what I wanted from the wide array of products displayed on a tablet, which made the process super easy. Their prices are very reasonable, the products are legit, and I was in and out in no time. I will definitely be coming back.”
“I bought Christmas gift stand the gentleman I gave him two were extremely pleased with them.. the salesman helped me out fine I know nothing about scars I truly recommend this space”
“Amazing hospitality!! always welcoming & willing to provide good or positive vibes. I will definitely be returning to this shop.
Good/large walk-in humidor, Nice selection of cigars, by brands & ring sizes. Pretty much always running some fair deal/savings w/ bundle purchases. Cigars are always fresh & Never Stale or dried out.. Large Retail selection; of Glass ware & other smoker products or selection.”
“I’ve been buying my cigars from Don Luis’s for years it’s an absolute staple in the neighborhood. The quality, service, and atmosphere are unmatched. I highly recommend it to anyone who appreciates a great cigar and a truly authentic experience.”
“No matter what you need, this smoke shop has it!! All the workers here are very helpful and have great knowledge on various vapes! Their hours couldn’t be better!”
“I was at the shop today and the worker or owner there was amazing.. extremely upbeat, helped me with all my questions. I was in a bad mood but this guy’s positivity made my day better. Definitely check this guy out”
“A true CIGAR LOUNGE, leather sofas, wood floors and a great selection of cigars. A large number of TV's, BYOB and food friendly. Extremely accommodating & helpful staff and a great atmosphere. Highly recommend. Enjoy your favorite sport team, celebrate a special event, get some work done or just relax and enjoy your smoke.”
“Some investigator clown may have put the clamps on this joint. All over certain bong attachments that they heard people bought here.
Free Fordham Smoker!!!!!!!!”
“I am in awe of this place! So grateful to have such a great and reliable spot. They offer a wide variety of excellent products, super fun accessories — and the owners are always helpful and super friendly. Highly recommend.”
“Harry is an absolute gem! This is an excellent spot to find the perfect cigar. The atmosphere is ideal whether you want to enjoy a relaxing cigar on your own or spend time with friends and family.
They have a huge variety of cigars, and I highly recommend trying Harry’s own blend. As a bonus, it’s BYOB — Harry even suggested we walk across the street to 7-Eleven to grab ice and mix for our drinks.
He took us into the humidor and personally recommended a few cigars based on what we were looking for. We wanted something mild and smooth, and he absolutely delivered.
Fantastic experience all around. We’ll definitely be coming back the next time we visit!”
“Always have Great Experiences when I shop here. The staff is very friendly and knowledgable. Most places don't know or seem to care about the product they are selling. This shop is different and special compared to all the others.”
“First of all this was the very very first time I noticed there was a cigar allowance here. I must admit I don't travel this way very often but I did today and it was a pleasure to have met a very handsome strong guy oh I'm sorry I drifted away from the subject the subject was cigars right but no I still have to give compliment for compliments to do the gentleman by the name of d greeted me and I told him what I enjoy which is a Maduro and I prefer Nicaragua he bought me into the humidor which I'm going to call the sacred place. You bought me inside and I saw a number of cigars that weren't being offered but he wanted to make sure he got it right. So he asked one of the gentleman at the bar what would he recommend for my flavor taste buds. This here is truly customer service great customer service and I say this because if you don't know there's nothing wrong with asking and if you do know and you want to make sure because you want to definitely provide great customer service as this gentleman did there's nothing wrong with asking. So I'm glad he asked although I do believe she probably just nailed it on their head to himself I fell in love with the Viva DaVida I think that's the way it's pronounced. If not we'll see the picture and you'll know exactly what I'm talking about. This particular stick has a triple crown which I absolutely loved because it helps impact those flavors and nice and tight while sitting in the humidor. The outer wrapper had a nice leathery look to it. The Maduro sent just flowed. I wanted to sit down and enjoy it there but I was pushed for time however I told him I would be back now that I know they are there. When I lit this cigar which didn't take long to catch I'm doing for sure it would be just another Nicaragua blend but I was wrong. It was not strong and overpowering it was just perfect. Halfway through the cigar the flavor changed, becoming woodsy, but it never lost it's pepper. Now I must admit the price of the cigar after I looked it up was a little pricey , no let me be honest it was a lot pricey however we have to take in to consideration this is not bodega where you can pick up a cheap cigar and go this is lounge we're paying for the comfort of leather chairs the lighting electricity and watching television and the ambiance of it all. Let's go back into the humidor for a minute ,not a lot of cigars however never enough for me. selection was okay but I do hope they expand because a place this size should have ceiling to floor at least six panels to eight of cigars for their customers. The next time I go I will certainly bring the label of the cigar I enjoy if I cannot find this particular cigar the next time. So there's an outside seating area and there's an inside seating area and as I watched as smoke raised from other people smoking I noticed how the smoke evaporated which is a great thing because it means ventilation is working. For those who choose to have spirits and beer and whatever else they do have a bar that seems to be pretty well stocked. So go ahead and get your cognac on! I'm sorry I can't help you on the pricing because I did not order. It seems like guys there are pretty friendly I'm going to have to come one night when there are more people. I'm glad to see that I'm not the only person who enjoys a stick the first thing in the afternoon. I was a little shocked to see there was not a club membership, where you have to pay to be a member and keep a vault. I guess it just wasn't necessary but if by chance they do decide to go this route I might just be a part of the membership. It's a great pleasure to have met D I'm going to call him Mr. D, lol it was a great pleasure to meet him and thank you for the tour of your lounge. If u r looking for a cigar lounge that appears to have a mature clientele this may be the place! now I must admit I did not see any ladies , but now that I know the place is here oh boy watch out the mature women ”
“Two locations the staff is helpful and experienced why shop anywhere else when you have what you are looking for at these locations if you don't see a product just ask .. I don't shop anywhere but Smokeez”
“Had such a great experience here! Even though it was pretty busy when I stopped in, the associate working was incredibly kind and patient. He really took his time with each customer, answering questions and making sure everyone felt comfortable and confident with their choices. You can tell he’s super knowledgeable and genuinely cares about helping people find what works best for them.
They also have an awesome selection of products, especially for anyone dealing with chronic pain. It’s nice to see a dispensary that offers so many options tailored to different needs. Overall, just a welcoming, well-run place with top-notch customer service. Definitely recommend!”
“I go in twice a month to buy my cigarette tobacco, it’s always in stock, reasonably priced, and the gentleman that run this shop are extremely pleasant. Thank you.”
“Absolutely loved this place, so many selections and the owner was so helpful and informative. I had a very lovely conversation with him. This is a must visit place to shop ?”
“Today was my first time in this establishment and I loved it so much customer service amazing it smell good and the workers are amazing damn and that guard was HOTT 10 OUTTA 10 YOU MUST VISIT THIS STORE”
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“Best smoke shop! They have everything you need for the best prices , really nice inside and all of the workers help & assist you the best they can! 10/10 recommend!”