Community Bank, N.A. (CBNA) is a full-service financial institution and national banking subsidiary of Community Bank System, Inc. with branches across Upstate NY, Northeastern PA, VT and Western MA. The bank operates on special hours, and customers recommend calling ahead. Reviewers praise the bank's professional, helpful, and kind employees, particularly highlighting the excellent service provided by Kim and Beth. However, some customers express disappointment about the reduced Saturday hours and drive-thru availability, which can make banking more challenging for those with 9-to-5 or after-hours schedules.
I have to use the night drop most of the time as I work midnight's so they aren't open in the morning when I get done. It is beyond wonderful that you can walk in the front door after hours to drop money so you aren't doing it on the street and feeling vulnerable. 10/10 highly recommend Community Bank!!!!
September 2023
Staff are very hospitable and knowledgeable, and the lobby has a pleasant atmosphere!
September 2023
Community Bank and their employees are professional, helpful and kind, especially Kim and Beth. I lost my debit card and Kim made a stressful situation go so smooth. Ty Kim!
