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May 2024 by Steven Dick
Excellent service and sales.. Family owned..None better!
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December 2023 by Cathie Creighton Saal
Brandon and Stephan of Carpet Express in Olean, NY provided excellent information and installation of new kitchen flooring. Just like Karen Hull said in her review…. I called them because I trust her judgment. Really went above and beyond ! Would gladly request their help with more flooring in the future. We are so pleased !
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November 2023 by Geoff Turner
professional sales and installation. If you want selection and to have it installed correctly, this is the place to come.
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March 2021 by karen hull
Best experience ever to purchase flooring. Professional from beginning to end in both sales and installation process. Did entire house, kitchen and bath. Highly recommend!
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March 2019 by Linda Simons
Keep these small stores open! Great flooring, good prices, personal friendly service!
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March 2018 by g
I can't give a review since we never did business. I was given a decent price. Was paying cash. Thought highly of the salesman. Committed to the flooring. Was told to look at a new product when it came in.Never heard another word. Hired another flooring co. Love my new floor.Odd way to do business. (?)
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March 2017 by Nick Porcello
Great local flooring, prices and service! You will get friendly and knowledgeable service and a great price. Don't go to a big box store, try out the local guys with better service and prices. They have done many projects for me and I have always been very happy.
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November 2014 by Rick C.
My husband and I hired Carpet Express to install new flooring in the living room, kitchen, dining room, entry way and bathroom of our home. At first we were thrilled with the work! After a couple of months we noticed mold was growing around the floor where the pipe to the toilet met the floor. We called Carpet Express and they refused to come out and investigate. Instead told us it was a plumbing problem and told us to hire a plumber, then call them back when the plumber fixed the leak. We hired a plumber who came out and fixed the leak (plumber said whoever reattached the pipe had over tightened the hose causing the leak). We called Carpet Express and they set up an appointment to have an installer come back out to our house to install new flooring in the bathroom. We discovered when they returned to fix the floor that they had never removed the old floor! We called Carpet Express to discuss the bill and no one would call us back. Instead we received a bill of $460 in the mail! My husband and I drove to Carpet Express to discuss the bill. Carpet Express told us their installer told them that he did not remove the toilet! What a LIE! Why would we remove the toilet, especially when they charged us for the removal on our initial bill??? Carpet Express then accused us of not wanting to pay our bill? Strange considering we paid them $4000 for the first bad job they did. All we wanted was for them to fix the poor installation job in the bathroom. They fixed it alright, but said we were liable and charged us for their mistake! I highly recommend if you are looking for new floors you go somewhere else and avoid the headache we've endured!
