-
November 2023 by Monty Gates
Was in three days ago shopping for a chaise lounge. A saleswoman came to me and i explained what i wanted. She appeared bored and wanting to do anything but listen to me. I think she made eye contact once. She kept trying to sell me stuff i didn't want. I went to show her what i wanted. She walked away to see other customers.I then headed to Ashley Furniture found the sales people there friendly, helpful and kind. After a short discussion, my salesman found exactly what i wanted. I bought it and couldn't be happier. So i guess it is good Raymour and Flanagan has sales people with the personality of a wet sponge
-
November 2023 by Shawn McKinley
Did not have the item we wanted in stock, two and a half week delivery wait. Would not even sell me the floor model at full price. Not sure if that is store policy or not, but it's all good. If they would have had the product in stock, I would have definitely given it four stars.
-
November 2023 by Simone Frederick
Amy, the store manager, gets FIVE STARS. Raymour & Flanigan's online ordering gets zero stars. I ordered three chairs for my office, two blue, one orange (looks better than they sound). The first two chairs were said to be available instore in 3-5 days and the third chair in about 4-6 weeks. I called the Olean store after about five days to see when I could pick up the two blue chairs. I was told they would take 4-6 weeks. This was NOT what the online store said and not what my receipt stated. Amy did everything she could to arrange earlier delivery of the chairs for me. Keep in mind, these were ordered to setup my office for in-person meetings so each day they were delayed, I was losing money. After almost three weeks, I was told the two blue chairs would not be arriving instore until after Thanksgiving (a full six weeks). Honestly, it felt like false advertising. I ended up canceling my order. Amy in Olean was EXCELLENT to deal with. Amy went over and beyond to assist me and she called periodically to update me. It has been a pleasure dealing with Amy in Olean. HIGHLY recommend Amy for your furniture needs.
-
October 2023 by Lowe Jolene
We love our new furniture! We were treated like royalty by Camille Charelston! We've purchased furniture here before and are impressed with the quality.
-
October 2023 by T S
I couldn’t have asked for a more professional team. Furniture Consultants Marie, Amy and Laura provided outstanding advice, product availability and competitive pricing to furnish my new home.
-
September 2023 by Chris Guerard
Great service on a reselect of furniture. Purchased a platinum plan on power reclining sofa. Parts no longer supplied by manufacturer. Gave full credit on new choices even though only weeks away from the 5 year contract. Can't ask for much more than that!!
-
August 2023 by Barbara Thompson
We arrived… store was quit busy so we looked to see if we could find what we wanted. Amy apologized for the wait several times(she was the only sales person). She sent another lady to see if she could help us! After a bit of looking and having a few laughs we found the love seat with everything we were looking for!!! Thanks ladies at the Olean N Y store..!
-
August 2023 by Wanita Mikulski
We were looking for a specific style of lamp. The associate found one on the showroom floor and gave us the best deal. She demonstrated how to reassemble the lamp shades. No problems with the lamp once home.
-
August 2023 by Kathleen Thomas
Very nice salesperson, helpful showed us where to look when told her what we were looking for . Salespeople always seem to hover a bit to much for me. Knowledgeable staff put transaction through well. Have to wait for delivery thats why no five stars at this time have to see how that goes.
-
August 2023 by Voni Walker
Marie Watson was a wonderful help when trying to decide on a couch and recliner. She moved things atriums took cushions around to see how they would look together. It was a great experience.
-
August 2023 by Jami Darcy
Leah, the sales associate was great. She allowed us room to browse and answered our questions. The showroom is small and limits the amount of floor samples to look at.
-
July 2023 by Kathy Scott
Leah our salesperson was great! She even let us take a sofa cushion home so we could see how it looked in our living room! We haven’t received our sofa and loveseat though, so I can’t comment on that until we do.
-
July 2023 by Delora Bradish
Leah is fantastic. Very helpful and patient as I looked through fabrics. This is my second purchase with her, and we are working on a third ourchase
-
June 2023 by jennifer dungan
I was helped by a woman named Marie in the Olean NY store. She was professional and courteous. Marie made me feel so comfortable and helped me with my selection. I can not sing her praises more! I would definitely shop there again and ask for her.
-
May 2023 by Terri Wilson
I’m new to this city, I have bought all my furniture there and always had a good experience. From the salesperson who showed me the exact things I was looking for to the employee at the service desk. Good quality merchandise at great prices. AND the only ones who deliver to my home in a matter of days if the items are in stock. The delivery employees are SO good at their job. Efficient, friendly. I will always get my furniture there!
