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April 2024 by Colleen Neidrauer
Best coffee in western NY. You can never miss with Tim Horton's.
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April 2024 by R
Service was better and quicker this time around, but they still aren't consistent with making iced coffee. I order the same thing every time, and every time it's different
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April 2024 by Gus Butler
It is great the food is ok time isn't really on your side but it's good enough
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April 2024 by Jacob Williams
Food and everything it always fine though it feels it can be extremely slow at times.
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April 2024 by Adam Loomis
Slow if you need to get something and go don’t stop here…. They take forever just to do one order and probably lack help to keep up…stood in line and forever and just left…
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April 2024 by Miss C.M.
Ordered a Berry Cherry refresher drink 2 weeks ago and it was superb ?! So good!While down the other way in Olean today, ordered one from another TH and it was a failure! Every time we stop at this Tim Hortons, everything has been awesome! From the coffee to the breakfast sammies! The disappointing refresher from the other TH was enough that we will stick with the best! This store! Worth the trip across town to this one! Thank you!
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March 2024 by Deborah Easley
Food tastes yummy but my wrap was not wrapped. It was a mass of tortilla and insides.
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March 2024 by James Goff
They only cater to the drive through. 7 employees working it, while 1 employee does the counter with a line out the door. I usually leave without ordering. Gonna try Dunkin!
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March 2024 by Anne
Rude and hard to get service. Maybe need better management ?
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March 2024 by Carla Monroe
On 3/07/20 I sent 40 minutes in the drive thru line. This not the employee fault they need to fix their computer issues.
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January 2024 by Amy Petrillo
I don't use this facility but watching your employees harass. People just because they don't like them is getting a little old. This woman is a direct representation of your company. And she hates everybody in town and is clearly crazy enough to be on a mental trip. Somewhere else, pure her own posts.... I know if I had encountered this woman in a facility and she proceeded to harass me on Facebook like this. I would be afraid for my life. There's no telling if she would or wouldn't show up in my home with a knife. Higher better employees possibly ones that don't have substances in their face. And to the public going to either one of these Olean store locations. You'll be mentioned in someone's nasty email later especially if one employee doesn't like you.....
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January 2024 by Jenny Linstrom
Saw the drive thru had 9 cars waiting, so we opted to walk in. Well, we would have been done quickly if any of the employees would have stopped helping 4 drive thru customers to each counter customer... there were only 2 couples ahead of me, and we still waited over 15 minutes to place the order and another 5 minutes to receive my food. Even the customer behind me was wondering what was going on and why they were ignoring the customers inside. Even tho there was one lady only helping the inside customers, she kept walking away to go out back every few minutes and never doing more than placing an app order up begore she left again, she wasnt the baker... it was very odd and rude.... If we had just used the drive thru, we would have been driving away with our order in about 10 mins.Unacceptable wait times. You see how fast they can move thru the line with the speed of the drive-thru, at times, when they want to.I ordered my usual, grilled cheese panini with tomato and a medium cafè mocha with extra extra whipped topping and chocolate drizzle. The lady only buttered one side of the bread to toast the panini, not both, as i requested.... and the tomato was not ripe at all, not even close. ?My son ordered a sausage egg n cheese on a bagel and a Chocolatchip muffin.... he barely ate half of the sandwich because the sausage was cold and very greasy, and also contained many, many small chewy fat clumps, I took a bite and instantly regretted it.I am not sure what is happening to the Wayne St Tim Hortons, but it is hit or miss with these guys. Sometimes, the food is amazing. Other times, it truly makes u worry...When I go someplace and spend 20$, I truly expect to not wait 15 minutes before I am acknowledged and to receive proper edible yummy food that is pretty much exactly the same as the previous time I ordered it. I don't think that is an unreasonable expectation.I think the issue is that nearly every employee in there at the time looked very miserable. An unhappy employee will not care about the product they are producing and putting out to their customers. This is an issue since it is the food service industry.... and I can definitely say that not one single worker who does the cleaning back in the food prep area cares if they are getting the place sanitized or not... it's not cleaning, per-say, that needs to happen so much as sanitizing, DAILY, which has never been a normal activity done here... let alone appreciated as the federal food safety standard that it is. Serving cold meats is not ok because the surfaces these people touch as they make your food are not clean nor sanitized, and there were no glove changes by the lady making all the sandwiches the entire 20 minutes I was in the store. Nor did the lady running the drive-thru register, handling money, and everyone's drinks... not one glove change the whole time.That is the standard here. UnfortunatelyParking: There are tons of parking spots, but most times, there are so many people in the drive thru they snake around thru the parking lot, so you can only get to 7 or 8 parking spots. Hit or miss, like the food.
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January 2024 by Denise Shaffer
Love there coffee and waffle
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January 2024 by Amy Tolbert
I'm a big fan of their coffee and donuts, but to each their own as I don't care for DD. Service was quick, friendly and lots of donuts left at 2pm.
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January 2024 by Dan Jonathan
Can't rate the coffee or food, never got any. Tried the drive-thru a few times. It doesn't move. Don't have 15-20 minutes for drive-thru. Was going to try going inside, but the line was to the door. Line inside doesn't seem to move any faster. This location needs help.
