Verizon offers a wide range of mobile, 5G home internet, and business services at their Olean store. Customers can visit the store or schedule an online appointment for convenient service. The store also provides online order pick-up options, including free 2-day shipping, express lockers, and same-day delivery where available. Customers have generally had positive experiences at the Verizon store. One customer, whose son's new iPhone 14 Pro had no cell service, was assisted by the helpful and kind employee Cooper B, who made the long process enjoyable. Another customer, who had to transfer two accounts to a business account, praised the patience and assistance of the employee Josh, who went above and beyond to ensure a smooth process. However, not all experiences have been equally positive. One customer waited almost half an hour to speak with someone, and their phone issue was not resolved. Another customer had a frustrating experience when the store was closed without any visible notice, despite being advertised as open. Overall, Verizon's Olean store provides a range of convenient services, and many customers have had positive experiences with the helpful and patient staff. However, some customers have encountered issues with store hours and unresolved problems, highlighting the importance of consistent and reliable service.
Can turn in old phone at thw store now instead of mailing it in
February 2023
We had to stop in there this past weekend bc my sons new iPhone 14 pro didn’t have cell service after setting it up. Although apple took hours trying to help us, Cooper B at least helped make the long process enjoyable and was very helpful and kind. Great customer service from him!
October 2022
After signing in and waiting almost a half hour to talk to someone, my phone was reset and I still have the same issue. But hey, if you need a new phone, they can help.
