Verizon offers a wide range of mobile, 5G home internet, and business services at their Olean store. Customers can visit the store or schedule an online appointment for convenient service. The store also provides online order pick-up options, including free 2-day shipping, express lockers, and same-day delivery where available. Customers have generally had positive experiences at the Verizon store. One customer, whose son's new iPhone 14 Pro had no cell service, was assisted by the helpful and kind employee Cooper B, who made the long process enjoyable. Another customer, who had to transfer two accounts to a business account, praised the patience and assistance of the employee Josh, who went above and beyond to ensure a smooth process. However, not all experiences have been equally positive. One customer waited almost half an hour to speak with someone, and their phone issue was not resolved. Another customer had a frustrating experience when the store was closed without any visible notice, despite being advertised as open. Overall, Verizon's Olean store provides a range of convenient services, and many customers have had positive experiences with the helpful and patient staff. However, some customers have encountered issues with store hours and unresolved problems, highlighting the importance of consistent and reliable service.
I give this review a 3. Some of the employees have no motivation to actually help, and are just trying to make money off of people who don’t know what they are doing. Josh at the olean center is wonderful! Would recommend him to anyone going there
May 2025
Olean Verizon's Dani is the best!!! I had a problem with my account and she seamlessly, painlessly, and swiftly assisted me in solving the situation! Shout out to Dani!!! Thank you!
April 2025
Josh at Verizon is always very helpful and willing to work with not only the business but with our personal lines and questions as well. Highly recommend him! Can't say enough good things