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September 2023 by Kerri Forbes
The group of people working lunch at the Oneida Genesee St store today 9/22/23 killed it. Very friendly, fast and accommodating to everyone. Great sandwich. Thank you.
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August 2023 by Alynn Trendowski
Asked for a milkshake and I offered to not have it blended, just fill cup with ice cream and pour milk over the top. Save time. Save clean up. Another Byrne Dairy did this when the blender broke on person ahead of me. No problem for me.Well the girl/guy? up front was dumbfounded and only wanted to put 3 scoops of ice cream in for the largest 32oz size. Acted as if it was their personal supply.Other worker explained it was a MILKSHAKE not simply ice cream and I was paying a higher price than just a large ice cream. She/he argued with him.I thanked the other worker and opted not to purchase ANYTHING. Not even gas that I intended.Food prep definitely needs retraining!!!!( I legitimately did not know if the first worker was male or female or transitioning. It doesn't really make a difference to me but they should take more pride in their appearance especially if they're making food in the public sector. Hair all over the place, lots of gawdy piercings and wrinkled clothes).
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July 2023 by Katelyn Marshall
Love the fact that employees soma the glass tops to the deli in my kids face ordering his own sandwhich for the first time on his own and made him feel completely uncomfortable. Ontop of that it’s free cookie night and he didn’t get that either. The fact the fire people no problem when they can only work certain days having kids but gonna tolerate their employees service being this poor and unprofessional. Let’s not mention he also wiped his sweat with his glove on he was using to make his sandwhich. Went right in the fricken trash. This place has gotten discusting.
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June 2023 by Dusty Fuller
Put my original review on the wrong store. Was meant for this one. Will delete the other when the system allows.Not one to leave a negative review. However everytime I go in there I am waiting in line for an unusual amount of time while five workers stand there and watch us all standing there. The cashier will go get ice cream for a family of five while you are waiting ten minutes just to buy a drink. This is the third time. Yesterday the line backed up like 8 people and we all just stood there while workers chatted in the back. Finally someone thought of the bright idea to open another register and cashed us out. Now I think twice about buying anything there. Also it takes forever to get gas there. The last few dollars slows to a crawl and you have to put it in pennies at a time. Obnoxious
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June 2023 by Carla Collins-Colvin
Someone who worked there named Anthony went above and beyond thank you Byrne Dairy, HE SHOULD GET A RAISE
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April 2023 by Tracey Schilling
Workers are always very busy. Infact, they should always have at least 2 people working late nights. One person should not be expected to make sandwiches, cash out customers in a timely manner. Come in on my late night shift for a meal and worker is buried.During the day they are standing around doing zero work and tripping over each other.
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March 2023 by Jackie Warner
When in get a sandwich and got ecnored by two guys that was leaning on the table doing nothing ask for a wrap and still got ecnored.. finally got one there attention and the sandwich that I got was really bad hardly any meat and fell apart cause oviously wasn't trained how make one .
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March 2023 by Michael Brown
Clean, well stocked store with a nice selection of snacks and beverages
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March 2022 by Dev Han
Ordered a sandwich. Got slop in a box. Uneatable, had to throw it out. Ridiculous for the price to receive mediocrity.
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January 2022 by edwin cieslak
I went to the dairy looking for extreme caffeine coffee, there was none made. Tim, who was extremely busy, made me a fresh pot. Kind and so personable. He needs to be recognized for how awesome he was. Thank you Tim!
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August 2021 by johab333
Girlfriend and I ordered ice cream, the kid making them was a good personality and was helpful.
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July 2021 by imherothethird
Went there to get a sub.they gave me a sandwich. The manager kept distracting the cashier that was trying to cash me out.the only reason its 2 star is cause there chocolate milk is the best.
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June 2021 by Rachael Ricketts
Great food, appreciate the worker who is working all by himself and still had great customer service. Poor guy was doing everything on his own including cashing people out, making food and sandwiches. They need two people working at night!!!
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May 2021 by Mike Wagner
Super friendly staff. Their pizza is unquestionably better than 80% of Utica pizza. Super generous salads with fresh tasting cold cuts. I'm delightfully impressed for it being a gas station deli.
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September 2020 by Matt
Still the best milk and dairy in central NY, Hood will never compare! However the management has failed to train any employee correctly or has failed to eliminate those that just can't do the job! 15 min. for 2 ice creams.