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October 2023 by Diane S.
Horrible greedy people that will take advantage of any situation to get money. Stay far away!
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August 2023 by Chris Lorence
Ned and team are excellent. I had an issue on the NYS Thruway and they were there in a short period of time for a needed tow.
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August 2023 by Fred P.
Had a breakdown while towing our trailer on the NYS Thruway on the way camping. He was able to tow our truck 25 miles back to Utica for repair, and provided another truck to tow and park our trailer another 25 miles in the opposite direction to Green Lake State Park in Syracuse so we wouldn't miss our camping. Made the best out of a possible bad situation. Highly recommended.
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July 2023 by Kyle Gagen
On SuperBowl Sunday my car’s engine got a visit from uncle rod knock on the way to Boston from Buffalo. The tow truck arrived promptly, the drivers were professional and helped me load my boxes from my car into the hotel I was staying at while I wait for my girlfriend to pick me up.But boy oh boy is the mechanic shop probably the worst I’ve ever taken my car to. Do not trust these people to work on your car. It took a month of calling them every week for them to place an order for the engine replacement. The engine they ordered never arrived after 3 months. I had to source my own engine from Connecticut and deliver it to them personally. After another 2 months of having this replacement engine the car eventually was running. But there were vacuum leaks, coolant leaks, the passenger fender had a deep scratch on it that happened while left at their shop.I would’ve appreciated if the owner had a bit more humility and admitted that they weren’t the right mechanic to work on my car and admitted they didn’t have the experience or knowledge to properly get my car up and running again. They wasted 6 months of my time having their car at my shop and it wasn’t fully fixed. I picked the car up without it being fully finished because I was constantly told it would be ready next week for months on end. I was patient, respectful and trusting of their word but I eventually lost my patience with them as they’ve wasted more and more of my time without giving me any communication about the work they have completed without me reaching out to them first.
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June 2023 by Josh Janes
Great guys. Had them inspect my truck, was in and out within 30 min
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April 2023 by Upstate Networks
Having been a customer for 25+ years, Kinney's is the most reliable, honest and thorough automotive service. They're not the cheapest, which can be a good thing.For 20+ years, I have driven beater cars (100k+ miles) to commute to Utica and Syracuse from Oneida. I much prefer to spend my money locally with Kinneys for repairs, rather than out of town for a new car. (Besides all new cars become old, and the I'll need Kinneys anyway.) I cannot say enough good things about Ned and his team.PROTIP: If you are a journeyman Auto Mechanic, you would be well served to try to get in as an apprentice.As we go through life, it's RARE to find other people on similar paths. Concern, pride, and humanity at it's best.Services: Transmission
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February 2023 by Durwood Sorensen
Broke down at 5 pm they came right out to tow me excellent pricing and the driver was very friendly thank you
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October 2022 by David Will
Great people great prices!
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October 2022 by Brian Hind
Owner Ned, and Technicians, Gary and Mike assisted us greatly over the past 2- 3days in troubleshooting an electrical issue where the Engine Hot Turn A/C Off message and temp guage dropping to zero had to be examined and rectified.We were 280 miles from home in Canada when this issue arose and we first went to Ned on a Saturday and he interrupted his day off to attend to the problem. Monday we went back after the cleared codes re - appeared.After two occasions of these messages, Ned and Gary ran scans, twice replaced the PCM with used units and towed the car to a local GM dealer to reprogram the used PCM's. It turned out that these used modules were faulty from the parts supplier. They then reinstalled the original, examined the temperature sensor, thermostat, rad hoses and coolant levels and recommended that we were not overheating but had a faulty sensor signal and that it would be safe to drive home. ( N.B a new unit was only going to be available in 5 days ).Before driving home we did a test drive while monitoring the actual temperature of the coolant, rechecked the hoses and they advised us what to do and listen for if we did have a true overheat condition while driving .We drove home successfully and the temp guage worked all the way and no Engine Hot - Turn A/C Off message has reappeared.We were treated with priority, reasonable cost and professionally and truly appreciated their assistance.I work for a GM Service Dept and have an excellent basis of comparison when I say that I highly recommend these guys !Service: Electrical
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September 2022 by John MacKenzie
Quality work, done on time. Highly recommend.
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August 2022 by Gage M.
This place is a joke. Called threw our insurance company. At 4:00pm its not 6:00pm an when i called an asked whats going on the unprofessional child on the phone basically said ill get there when i get there. This place is nuts.
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July 2022 by sd strahl
I was very lucky to come across Kinny's when we had a breakdown on the freeway. Their tow truck was there in 15 minutes.Very quick and efficient service got us back on the road the next day. Thank you Kinny'sService: Steering & suspension repair
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June 2022 by brian koreman
The guys at Kinney's were great,Bruce the tow truck driver was awesome,he took great care of my wife's vehicle and his customer service was the best we have seen in a long time,they fix our car in a timely manner and we were off on the road again,thanks guys we appreciate your help
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April 2022 by Stormy Burgess
Great service and fair prices
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April 2022 by allan g.
I was recommended from a friend in central New York and they diagnosed the problem and got back to me quickly. They gave me a reasonable quote did the work in a reasonable amount of time.
