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January 2024 by Terra Snyder
Monroe Oneida NY ? how dare you treat customers like that,bad service no good please go somewhere else, I took my car in for simple front tires changed and got my car BK after there guy drove it off the property and was gone for 15 minutes,WTH only to get my car BK with no brakes and remind you I had brakes when I got there,in the end they blamed me,what a joke, shame on you Monroe Oneida NY
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January 2024 by Seth VanAtta
Very friendly employees. Fast and knowledgeable service and prompt to get my vehicle in for service. As a former Monro employee, pay your people better as a company. The wonderful employees are your backbone. Do better Monro corporate.
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January 2024 by Chelsea Sayles
I have had several bad experiences now. I used to trust this location a couple years ago when Justin was managing (although I would avoid days he was off). The last few times, my car has sat here for an entire day without any updates, only to be told they didn’t have time to get to it and to reschedule. I am honestly very patient and understand being understaffed, but this happened multiple times in a row which is frustrating. On one occasion, the fill-in manager from a Syracuse location immediately shared with me how incompetent Justin was at managing which seemed bold as he had just met me. Even though I always have an appointment, three times Steve has been visibly annoyed/ upset that I showed up to my appointment because he didn’t have time and was understaffed. The worst thing that had happened is when I brought my van in due to difficulty steering/controlling after my husband drove over railroad tracks too fast. Steve had it for at least 8 hours. When I called him to ask if he had looked at it yet, he told me they had looked and couldn’t find anything wrong. So I picked it up and drove it to another mechanic who wouldn’t allow me to drive it as soon as he looked behind the tires. I had broken stabilizer bars, struts, and control arms both front and rear. My insurance adjuster couldn’t believe I was even able to drive it without crashing and stated there was no way Monro had even looked at my vehicle. Over $2000 in damage was missed. This last appointment was made by my husband against my wishes just to get my new vehicle’s oil changed. It was made 3 days in advance. They had my 2024 Kia Telluride for about an hour then called and said they couldn’t change my oil because they were completely unable to order my oil filter as my car is “too new.” I am not sure how this location remains open with the amount of times work and revenue has been completely avoided.
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December 2023 by Ric Main
Rear brakes installed. Very impressed with their making an extra effort to fit me in and very much appreciated not being taken advantage of when an opportunity to do so was clearly present. I’d definitely go back again!!
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December 2023 by Danielle Troutman
After being recommended this place by a friend, Monro is quickly becoming my most trusted auto shop. Smart hardworking employees who don't miss an opportunity to be nice as well, and pricing more reasonable than my dealership. Would recommend.
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November 2023 by Greg Lupinski
New tires were fine, said we needed new front brakes, told them go ahead. Issues after front brakes were done. Rear brakes issues. Rude employee said they did nothing. How'd the tires get put on. Said we needed new rear and maybe new calipers. Was told couldn't get car back due to driveway work. Took car to another shop and had new rotors on all 4 with shoes for a lot less than what they were quoting. Calipers were fine. Never again. Escalated with customer service and district mgr, no response at all. Terrible experience I will tell everyone about!
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November 2023 by Tha Mix Prince Just Dazz
0 stars. I took my truck to Monroe, to get an oil and filter change, and ask to check my transmission fluid. When they were done, I drove my truck to the signal light, my truck shut off. I pushed it out the street and walked back to Monroe, a tech came back with me and checked the oil, there was absolutely no oil in my truck, I asked him , did he check my transmission fluid, he said no. I had to get my truck towed to a car shop, to get fixed. I am pissed.
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October 2023 by Laura Kelly
Today will be the THIRD time taking my vehicle back to Monroe. I had brakes done and the noise is still there and it's now making a grinding noise and that side feels hot. I cannot work and it took a couple of months to save the almost $700 for this. I thought Monroe was reputable! When I bring it in they don't even know what's going on. I'm very upset.
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October 2023 by Anthony Reesh
The service was good. I had an inspection done. Though the appointment was at 1230, my vehicle wasn't bright in until after 100.Other than that, everything else was good.
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September 2023 by Mark Lynch
If you're tired of old tires and don't want to change them yourself Monroe is the place to go
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September 2023 by sue soper
I am disappointed with the Oneida, Monro store since they now have a new mgr. Robert. He refused to honor warranty work on my new engine that I bought from them this past January 2023 with less than 500 miles. I had to call Rochester customer service to get it straightened out. Luckily, the mechanic, Steven W., who did the engine replacement, was working there and did my warranty work. I will be going to the Rome Monro for work from now on where Steve W. works.
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September 2023 by Brian Merrifield
Dealt with Rob the manager was very professional charged good price and did good work was very happy with the quality would recommend this shop!!!
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August 2023 by Amanda S.
Had an APPOINTMENT to get my car inspected last Thursday and they called to cancel as I was pulling in. The guy said his inspector went home, even though I had an appointment. I was frustrated but rescheduled for today. The guy said he would take $10 off for the inconvenience. They called me this morning to cancel AGAIN. My inspection is past due and I am extremely frustrated and disappointed. I do NOT recommend this place, simply because they are completely unreliable. Only gave one star because I have to.
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August 2023 by Jason Chesebro
I wouldn't recommend anyone bring their car there. They told me my brakes were shot and come to find out they lied about that. I brought my car to Silver City, and they said my brakes were fine.
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July 2023 by Pattie
We are from out of town and had very low tire pressure on the highway. Had to get off and find a place to fix the tire. They were amazing!! Friendly and so helpful! We appreciate it so much!! They saved our road trip. Highly recommend!
