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November 2023 by Onorio Leader
I recently purchased a certified Grand Cherokee and was assisted by Jon Lugo in sales. He was very helpful and made sure all my questions were answered. He also introduced me to the team if I were to have any needs down the road. Jon did a great job and was very professional in completing the sale. He also followed up w me after the sale to check in. I would highly recommend him if you are looking for a vehicle.
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November 2023 by Henry Windus
Overquoted me on many services in regards to my Compass. I needed a new key, and some minor fixes made to my vehicle they said it was over $400 for a certain part which I did not buy. They made me pay over $200 twice to get the key and other related services which should not have cost more than $300 total according to other sources. Went to a non-Jeep dealership that said I can get the same part on Amazon and they would install it, I found the part for less than $80 and am now going to get it installed for less than $100 more at the other place. Very frustrated with how much money I gave NYE but glad I knew better than to waste another $400+ here when I didn't need to.
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October 2023 by Kelly Izatt
Jon Lugo salesman went above and beyond to help me find and get a v8 grand Cherokee in record time. We were traveling cross country and needed to upgrade my other grand Cherokee but it was a last minute decision and purchase. Appreciated all the help and professional staff. Jon is a great guy and a vet!
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October 2023 by Rich Fidell
I went to get an oil change for my vehicle and wanted to talk to someone about my extended warranty and Erica helped and and said she can get me in a 2024 wrangler because of all the rebates and she gave me a sweet deal. I was going to pick up at 3 that same day. Received a phone call 1 hour later to tell me that the rebates are only for a lease and not a retail. First lie. Than John called me on Monday and had another sweet deal for me 72 month at only $40 a month more. Than I made plans to go and test drive it. Come to thinking. Not a good deal. John said it’s 71months and the last payment was a balloon payment of $20,000. Lie number two. I originally bought my Jeep Cherokee from Nye and the finance person lied them and found out a year later. Hiding numbers. Not very happy with them and it’s a car dealership where anything is said lies and all to make a deal. Disapointed.
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October 2023 by Caitlyn Hyde
Just picked up my new 2023 Chrysler Pacifica with Jon Lugo! Great experience, wonderful customer service, highly recommend. Thank you, Jon!
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September 2023 by Calii smokinn
The sales lady Madison was extremely helpful, friendly, & very respectful of me & my parents all around. She even worked with the situation we were going through, & held the truck longer for me. By far the best sales person & dealership that I’ve ever worked with in my entire life 300%. Thank you for all your help, she was super dedicated with helping us find the right truck. We appreciate you immensely, thank you very much.
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September 2023 by Cash Hauler
My sales guy was Jon Lugo. I had a broken truck, I needed a new truck fast, oh and I am sitting in Germany until next week. I called Jon, explained my rotten situation. "I GOTTA, BOSS!" I got a good deal, on a brand new Ram. Thanks Jon for a great walk through video you shot. For the quick responses. Very professional, very friendly and very accommodating. You need a car see Jon!!
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September 2023 by Ray Ray Fergy
Big thank you to Jonathon Lugo. Had a great car buying Experience. Jon was very helpful and made it possible to get me in a new car. Thanks for the great time and the great car...... :)
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September 2023 by Susie Courtright
This is my second Jeep lease from Nye. I am extremely happy with my salesman Charlie Wilson. This is the 2nd lease Charlie helped me with. I went in to talk to Charlie about a new vehicle on Monday and on Wednesday I drove it home! Charlie is very knowledgeable and so friendly. I highly recommend Charlie Wilson!Thank you Charlie!
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September 2023 by Lisa P.
This is the second time we bought Jeeps from them. Madison Beckwith was our salesperson. She was very respectful and reformative, and eager to be helpful, concerning the sale. She was very Knowledgeable of both vehicles.
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August 2023 by Nicole Trepasso
I had a great fist time experience with NYE Chrysler Dodge Jeep Ram in Oneida NY. Clayton was very professional in going over pricing and the work that they would be doing for me.Clayton also answered all of my questions and concerns that I had and was very knowledgeable.I highly recommend NYE Chrysler Dodge Jeep Ram and ask for Clayton. I will definitely be returning. Their knowledgeable, patient, welcoming and will go above and beyond to assist in what you need done for your vehicle.
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August 2023 by Becky Grass
Eric, Andrew and Clayton were a great help. I wasn't real clear on what my car needed and they pointed me in the right direction. Unfortunately I don't remember the techs names that worked on my car but they fixed a major issue with my steering that I never even felt. I feel they saved me from a major accident. These guys are the greatest, I highly recommend them.
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August 2023 by Papa Stafford
They were a fantastic experience and great staff . There wasn't a attempt to rush or hurry me into buying a vehicle . My sales person truley cared about what I said . What I could spend . I was offered a great trade in on my car . I really liked the jeep renegade but I also liked a different jeep . There a super place to deal with. Sincerely Steve stafford
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June 2023 by Rick Naegele
My wife was traveling from Ohio to NY and had a serious scare with the driver rear tire. A passing car honked indicating for her to pull over pointing at the tire. We had just had service and tire rotation completed at our local dealer and come to find out they didn’t tighten the lug nuts properly. 4 of the 5 were gone and the one left was barely hanging on. Called NYE and spoke to Clayton and he from that moment until we picked it up took 100% care of us. He took many phone calls and was the liaison between the two dealerships and us. He went so far above and beyond I couldn’t begin to explain all he did. What I can say is that his level of integrity and commitment to customer service and safety is one I have never seen before and is second to no one. My experience with him and his team left nothing but confidence and appreciation for how we were treated. You will never go wrong with him because how he conducted himself speaks to his character at all times, he can be trusted and should be. 140 mile tow truck ride for my wife at 11:00 pm and that was the end of the stress thanks to Clayton.
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June 2023 by Ryan S
Went in for a simple inspection and took over 4 hours, they tried to say I needed all new tires, brakes, air filters, transmission flush, etc etc, when I knew everything was fine. What should've been a quick inspection, turned into trying to sell me over $1000 in things I did not need and should've been a quick turnaround time. The service department is not what it used to be.
