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September 2023 by Raphael Sason
Very friendly and courteous staff. Had an estimate in about 15 minutes while I logged into their guest wifi to check on emails. Professional. Will call when parts are in.
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July 2023 by Bonny Simonds
They did an excellent job fixing my car
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June 2023 by Doug Smith
Geico covered highway flying debris incident. Work was done quickly and thoroughly, and loaner car was provided for the reasonable repair wait time. We're up and running!
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April 2023 by David Fritzsch
Body Shop All-State uses, had them do estimate, but it got totaled out.
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March 2023 by Charles Zimmerman
We brought our traverse in for deer Damage. They did a good estimate got it in quick and we did have a wait for parts not their fault by any means it was done very quickly and looked like new. Had a radiator issue so had to wait( that happens not their fault) we got the vehicle and immediately after had a bad radiator failure again( absolutely not their fault I'm explaining the situation) and I called them and they IMMEDIATELY came to us on the highway and brought us the rental car and a tow truck was there immediately for us. They covered the cost of the rental and they had it fixed and did a full Underbody and under hood detail to get rid of the transmission fluid. Definitely recommend them for outstanding work and excellent customer service
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November 2022 by Phedra
I could not be more impressed by the quality of service at Gerber! Pat, the receptionist, was wonderful, friendly and so helpful. I'm not sure who worked on the car, except for Chris, but the results were AMAZING and they even finished early! Thanks, guys!!!Services: Body & Trim
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May 2022 by Sasha Star
These guys rock! Be patient and they will do their best. Most courteous and professional customer service.
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March 2022 by christopher corrado
I stopped over at this shop without any appointment to have them look at a small imperfection on my rear quarter panel of my Jeep Grand Cherokee. The owner came out with a tiny little buffer and removed the scratch completely. And then offered a phone number for a paintlessing repair guy saving me lots of money. I had no appointment, he stopped what he was doing to assist me for a few minutes and charged nothing. This will be the only body shop I use in the Oneonta area from here on in.Service: Body & Trim
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February 2022 by Lea Davis
Had a great experience with Gerber Collision. All of the employees were extremely friendly and helpful. My mirror assembly was completely broken off and shattered, and now you could never tell that any thing even happened! The service was extremely fast as well, dropped my vehicle off after hours and received a call the next day it was completed. I also was able to drop off my rental right at the shop, so it made it convenient for me to not have to take it back to Enterprise. Thank you!!
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January 2022 by Lea Davis
Had a great experience with Gerber Collision in Oneonta. All of the employees were extremely friendly and helpful. My mirror assembly was completely broken off and shattered, and now you could never tell that any thing even happened! The service was extremely fast as well, dropped my vehicle off after hours and received a call the next day it was completed. I also was able to drop off my rental right at the shop, so it made it convenient for me to not have to take it back to Enterprise. Thank you!!
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January 2022 by Lea D.
Had a great experience with Gerber Collision in Oneonta NY. All of the employees were extremely friendly and helpful. My mirror assembly was completely broken off and shattered, and now you could never tell that any thing even happened! The service was extremely fast as well, dropped my vehicle off after hours and received a call the next day it was completed. I also was able to drop off my rental right at the shop, so it made it convenient for me to not have to take it back to Enterprise. Thank you!!
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September 2021 by Shirley Tyler
They were very easy to deal with and did a great job! They updated me on the status of my car throughout the entire process. Highly reccommend!!Services: Body & Trim
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July 2021 by Ed Felicia
I called to have my vehicle damage assessed and they got me right in the very same day, My vehicle ended up needing a complete paint job, When I asked when they could get it in to start repairs I was told August 23rd, I really hope that they can get me in much sooner, I also asked how long the repairs would take and was told at least 20 days which surprised me, I know that they may be busy and have limited staff but I was referred to them by my insurance company which is Liberty Mutual and was told that not only would I be given priority service but that my insurance company would guarantee and warranty repairs that were done as long as I owned the vehicle, Only downfall is that I didn't have rental car coverage at the time of loss which means rental car costs are out of pocket and not having my vehicle for three weeks that can be a bit pricey but my insurance company was nice enough to get me a rental car at their discounted price which saves me some money which is definitely a good thing, I just really hope that I'll be able to get my vehicle in sooner and the repairs won't take as long as they said, This is the initial step so I guess we'll see, I'll update this review with photos after the repairs are completed, Wish me luck! Thanks, Ok update I received a call today from the body shop and they were able to get me into another body shop on August 2nd located in Ballston Lake, NY which is excellent news! I'll also have a rental car reserved and waiting for me to drive off the lot that very same day! Thanks alot Gerber Collision & Glass! I will update this review again with photos when repairs are completed, I'm so excited!Service: Painting
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July 2021 by Kate T
Excellent service! Was told repairs wouldn’t begin tilJune 1. Repairs began long before that and I had my vehicle back quite quickly. Upon return of vehicle, noticed door panel shook and door was not aligned. I spoke with the manager who said drop it off and we will get you a loaner. Adjustments were made and had vehicle back in a day.Very happy with the expediency of repairs and customer service received .Services: Painting
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September 2020 by Justin Matteson
I am editing this review for the third time as of 9/26/2020.As I have reached the character limit that google allows, I have edited most of it for length.Despite a VERY poor experience when it comes to customer service and communication, this review has been set to what will likely be its final standing with 3 stars. In short, I was provided with ZERO communication about my vehicle during the entire 16 day period that Gerber had my vehicle, and due to an internal communication error, they responded to this review before the actions they commented on had come to pass. Since then, I have been contacted by one of their managers who provided a sincere apology, and made a meaningful attempt to make up for the complete communication and customer service negligence I experienced. I was assured that my case was an outlier, but as my business with Gerber has concluded, I have no means to verify this.Truncated original review text to follow:Original 2 star Review, as of 9/18/2020The Good:The work performed appears to be solid. Repair quality looks only slightly worse than if the vehicle was fresh from the factory. Quality of work is the one area that (originally) prevented this review from being a one star review, as quality of work is the -most- important thing from a repair shop. Gerber succeeded in this regard, though I will update my review if time proves the work to be of subpar quality.Now for the bad:Gerber Collision provided me with one of the poorest examples of professionalism and customer service I've encountered in quite some time, and the failure stems from neglect/negligence in communication and customer care.I dropped off my vehicle to Gerber on September 2. My repair was completed as of September 18. this is a 16-day repair window. My experience follows:Aug 31, Insurance recommended Gerber Collision. Though Travelers allows me to choose my repair shop, I accepted their recommendation and hired Gerber to perform the repairs.Sept 2, I dropped off my vehicle. The receptionist called a tech out to walk with me to, and discuss the needs of my vehicle, I was told that as soon as the tech could get my car onto a lift, I'd be contacted with information on what to expect.. I headed back in to the receptionist where I hit my first red flags. the paperwork I was given to sign was a set of blank form documents. Nothing was filled in to differentiate my Subaru from any other customer's vehicle. I filled in the necessary description fields myself, and went next door to pick up a rental car from enterprise, then headed home and waited for the promised phone call.September 10, 8 days later. I get my only call from Gerber. The receptionist informed me that "My KIA was just about ready for pickup, and they were just washing it now". Strange, since I own a Subaru. I told her that I don't own a Kia, and she quickly dismissed herself, apologizing for getting the names mixed up on the paperwork.September 17, My -insurance company- called to tell me that the work was completed and I should arrange to pick it up 'tomorrow'.September 18, I called Gerber on my way to work to verify that the work was completed, and to schedule pickup. At pickup, I was handed my keys and left to find my own vehicle and inspect it with no information of what work had been completed except what was listed on the bill.Review:+ Repair work looks good- Did not prepare papers before requesting signature- Did not follow through on promises to communicate- Shifted burden to communicate with customer to an insurance company- ZERO contact about Customer's vehicle for ENTIRE repair duration- Called incorrect customer about vehicle.- no review of work completed at pickup.- When keys were returned, vehicle was not brought to customer, and no location or direction was provided as to where to find said vehicle.- One customer Lost.- One negative review left.First edit, (one star review) as of 9/23- Response from owner cites a contact from "Christopher U" which also never happened.- 1 star lost for lying about this.
