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December 2023 by Stacey I.
My prescription is very high. It took 3 times to get it right. Brooke was very helpful and understanding. Things were finally resolved about a month ago. Unfortunately, the armature that holds the nosepads on snapped. The frames are discontinued, and I didn't purchase a warranty. I was never told about any warranty, or I definitely would have purchased it since I paid out of pocket. I'm told they can't do anything to help me, and now I'm out $400. I'm disappointed to say the least.
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November 2023 by Stephen Mendez
Easy to make an appointment. Thorough examination. Friendly atmosphere. Great customer care. They knew my benefits and answered all my questions. Good selection of frames and lenses. Let them know if you have a Flex card.
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November 2023 by Malina Bahr
everyone was super nice and helpful. from the ladies at the front desk to techs & doctor. genuinely such a great experience. definitely coming back :)
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October 2023 by Steven Sperry
Doctor was nice and did great job associates major my insurance was perfect and there was no mistakes. I would give the associate a five star and her manager a five star.
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October 2023 by Stephanie Kole
The lady that helped me was so kind and helpful and actually helped me pick a frame that actually fit my face perfectly and made me feel welcome. She actually was super caring.
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October 2023 by Carrie Bird
My son had a appointment today. Waited 40 minutes . They had no idea he even had a appointment. Office left a message on my answering machine as to date and time . We can’t be more than 10 minutes late or appointment will be cancelled. but YOU can make us wait 40 minutes ??? Unprofessional.
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September 2023 by Kaitlyn Knapp (Kate)
This is a lovely place with friendly and patient staff and doctors. If your at all unsure or nervous about eye appointments I highly recommend. Good frame selection with reasonable prices and great styles. Will be returning for next year's exam!
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September 2023 by Scott Ayers
The only criticism I have is the use of buy one pair of glasses and get a second pair of glasses for free. When I asked the woman about it, she told me that if my insurance paid for the first pair the second pair would not be free. You make no mention of that in your advertising. I think you need to be more upfront about it. I do not see your reasoning on this, the customer buys the first pair. Yes my insurance paid for them, but it’s my insurance!
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August 2023 by godlynerd14
They have Great Selections at this Store, I had a Couple of Pairs of Glasses that I absolutely Loved from here. The doctors really Listen to what you have to say and make all the Necessary Referrals if Need be.I told them I was having an eye problem to where I go Temporarily Blind for 30-45 Minutes, and they referred me and Recommended me To One of the Best Eye Doctors in The Area!I do Like the deal and coupons that they Do! Like Buy A Set of Frames, Get One Free!! Besides them Losing a Eye doctor, and Not Being able to Operate Fully, They still are doing a Wonderful Job, and Try their Very Best!!All the Optometrists are Super Friendly, and Efficient in Their Work.The front Desk lady with Short Brown Hair, is super sweet, and Inviting!They lack Nothing when it comes to making sure everything “checks out” and Fits when it comes down to it!I do Like all the Options, and I Love Coming here to Get my Yearly Eye Test, and To have all my “Seeing-Needs” Taken care of!——————————————————————————My Recommendations:•If you know you’re going to Get your Eyes dilated to get a new set of Glasses, Choose your Glasses First!! You won’t be able to see ANYTHING after you get them Dilated!• Take advantage of Coupons and Deals!• The Mobile Alert- For when your Glasses Come in- is Extremely Helpful, sometimes they won’t call you. And you’ll just get a Text saying they Arrived Instead. :)—————————————————————————Pros:-Nice Optometrists! Cordial Staff!-Proficient in Knowledge!-Speedy and Efficient!!-Awesome Deals-Neat, Organize, and Sanitary!-They have Quite the Selection Of Styles and Options!-Walk In, So you can Be Helped almost Immediately!Cons:I have Nothing!——————————————————————————-Mrs. Burgess
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August 2023 by TMBTTNWM1021
They have Great Selections at this Store, I had a Couple of Pairs of Glasses that I absolutely Loved from here. The doctors really Listen to what you have to say and make all the Necessary Referrals if Need be.I told them I was having an eye problem to where I go Temporarily Blind for 30-45 Minutes, and they referred me and Recommended me To One of the Best Eye Doctors in The Area!I do Like the deal and coupons that they Do! Like Buy A Set of Frames, Get One Free!! Besides them Losing a Eye doctor, and Not Being able to Operate Fully, They still are doing a Wonderful Job, and Try their Very Best!!All the Optometrists are Super Friendly, and Efficient in Their Work.The front Desk lady with Short Brown Hair, is super sweet, and Inviting!They lack Nothing when it comes to making sure everything “checks out” and Fits when it comes down to it!I do Like all the Options, and I Love Coming here to Get my Yearly Eye Test, and To have all my “Seeing-Needs” Taken care of!——————————————————————————My Recommendations:•If you know you’re going to Get your Eyes dilated to get a new set of Glasses, Choose your Glasses First!! You won’t be able to see ANYTHING after you get them Dilated!• Take advantage of Coupons and Deals!• The Mobile Alert- For when your Glasses Come in- is Extremely Helpful, sometimes they won’t call you. And you’ll just get a Text saying they Arrived Instead. :)—————————————————————————Pros:-Nice Optometrists! Cordial Staff!-Proficient in Knowledge!-Speedy and Efficient!!-Awesome Deals-Neat, Organize, and Sanitary!-They have Quite the Selection Of Styles and Options!-Walk In, So you can Be Helped almost Immediately!Cons:I have Nothing!——————————————————————————-Mrs. Burgess
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August 2023 by meri k chase
Very good service, from appt making , thru short, sweet and concise testing. Dr was very thorough, knowledgeable and explained everything. Optician was also attentive to my needs. Really, quite reasonable for not having vision insurance.
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July 2023 by Arnie Levy
This was my first experience with vision works and the entire process was awesome. From the staff to the product and pricing everything went smoothly. I highly recommend this store in oneonta.
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June 2023 by K k
The exam itself was flawless. The issue I had was when the girl that lives in Jefferson (the older lady helping with ordering glasses isn't being truthful when ordering). I told her I can't use polycarbonate lenses and I had my own frames. She told me my insurance only covers that type of lens and I couldn't use my own frames, I didn't end up ordering glasses. I came back the next week with a friend and ordered them (she wasn't there thankfully) and I was able to get lenses that I need and I could have used my own frames. She needs to put the patient needs before her ego, have had issues with her in the past gate keeping the PD number which is illegal to do so. The other young ladies were perfect!
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June 2023 by Eric D
Despite being “doc in a box” healthcare, I like vision works a lot. They are efficient and helpful and have a great selection of frames. My optometrist was great and took the time with me that I needed. And I can’t give it five stars because the physical plant is a little shopworn and tired and needs updating as does the exterior area and sidewalk.
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June 2023 by george springman
Doctor was excellent, but did not like the way the staff tried to have me pay for something that I said I did not want. Other than that place was pretty good.
