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January 2024 by Danielle M
Great customer service. The sales people were helpful from start to finish. The installers are so helpful in explaining the process and answering all questions. - on top of doing a stellar installation. Highly recommend Endwell Rug Fair.
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November 2023 by Karen Welsh
Mitch was helpful and informative. We were encouraged to bring home samples to help with decisions. Bruno and staff did a nice job. He was patient about making sure the flooring looked straight on a less than straight room! We would recommend Endwell to friends.
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October 2023 by Allyson Bilbrough
Friendly help and knowledgeable staff, especially Dave! I bought hardwood flooring for my cabin from Endwell Rug and Floor. Highly recommend!
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June 2023 by Jane Williams
Excellent service. I had my home recarpet, and hard surface floor replaced summer of 2022. The company and installers were all very friendly and professional. I would use them again. They responded quickly for a followup repair, at no cost to me. They were reliable and I would use them again.
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August 2022 by John Pizzo
Very happy with the flooring and service I received from Endwell Rug. Jarod was extremely helpful throughout, providing me with several samples, explaining the differences between the types/tiers of flooring, and offering advice to meet my needs without trying to upsell me. He was also communicative throughout, keeping me informed of arrival dates and working around my schedule to set an installation date. Installation went smoothly and it was clear that the installers took great care with my home. Will definitely be a return customer and recommend them without hesitation.
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July 2022 by Matt Schuler
I've been doing business with this location on and off as needed for 20 years, the whole time they have always said if I ever needed a restreching to just give them a call and it would be complimentary. Well guess what, not the case. grumpy curmudgeon customer service that insists on doing an in home estimate for even a restrech vs simple measurements and photos. Would not even provide an average price point. Their installers are a subcontractor as well, so i might as well go straight to the source and hire my own rather than pay a middle man too. Time to find a new carpet store.
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March 2022 by Daniel Alexander
Awesome service! Dave was great.
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November 2021 by Gina Buttignol
Jared was great, I had to pick out my carpet remotely as I wasn’t living in my home yet, he sent me pictures of the carpets in stock via text, I picked one out, he measured right away, and the carpet was installed on the day I was there as scheduled. It all went so smooth and I just love the carpet. The installers did an excellent job! I highly recommend Endwell carpets and will do business with them in the future.
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May 2021 by Stacie Skelley
It's a good day when you learn something. Woven carpet brought in to be looked at to be cut down. Richie was honest and forthright. The carpet should not be cut down because it will unravel. Lesson learned for the future. Measure 3 times never cut.
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May 2021 by Mary Little
The worst customer service I’ve ever experienced, as well as terrible flooring product. We chose Endwell Rug over another company because they were local and we wanted to give them our business. The flooring material we selected ended up falling apart less than 2 years later and Endwell will not do anything regardless of a 10 year warranty. Do NOT buy any flooring product from them, shop elsewhere!
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April 2021 by Mary Little
The worst customer service I’ve ever experienced, as well as terrible flooring product. We chose Endwell Rug over another company because they are local and we wanted to give them our business. The flooring material we selected ended up falling apart less than 2 years later and Endwell will not do anything regardless of a 10 year warranty. Do NOT buy any flooring product from them, shop elsewhere!
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March 2021 by Courtney Sweet
I had a few questions about luxury vinyl plank floors and the costs associated with them and George was so friendly and knowledgeable and gave great advice. Wonderful customer service
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February 2021 by Justine Conner
Awesome family owned business. If you want a company that cares and takes the time to listen to help meet your needs then this is where you need to go when updating, remodeling, renovating or putting in new flooring. I highly suggest them!
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February 2021 by Alexis Bonelli
Great flooring store with great staff. They help make home improvement projects stress free. Staff is knowledgeable, attentive, and friendly!
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March 2020 by Tonia Barletta
Reasoable prices, GREAT service! My new favorite floor place, wish I'd gone sooner :)
