-
March 2024 by Randolph Johnson
In response to Colleen C. I agree. I had the same problem. I had been a previous customer as well. My problem was that they wouldn't clear my debit card which had was short money on it to pay for my rental. I transferred the added funds and she still would approve my rental. She wouldn't even try to arrange it with corporate because I rented from them earlier. So I will go with Enterprise next time. They'll pick me up! RGJ Oneonta NY
-
December 2023 by Colleen Curato
So my vehicle had broken down and I was trying to obtain a rental car.I was able to book online but when I arrived there walking from the hotel with my dog she told me they had no vehicles available.Okay I can understand I guess I can understand that but nor did this woman go out of her way to do anything!!She didn't offer to say well you know maybe there's a vehicle coming in tomorrow I mean I had to ask her do you think maybe you'll have one tomorrow? I really don't know nor did she bother calling the hurts that's like 5 mi away to perhaps see if they had any available she did nothing to help me after the hurts website allowed me to rent a vehicle that was not there.No apology..No nothingI rented from hurts many times so this was my first bad experience I've ever had with this co.?
-
October 2023 by Juliette Welton
Tone of voice was very rude. Although employees tried to help me, they showed zero consideration for the fact that this was my first time renting a car. The cost was hefty and they asked for a major credit card and a $500 refundable (after trip) deposit. I called up enterprise car rentals, located right in oneonta, I got a better deal, and kinder customer service. I do not recommend hertz. Definitely go to enterprise, a lot cheaper, and better service. Save yourself the money, time, and frustration.They 'hertz' your pocket
-
September 2023 by Scooter Racing
Forget trying to call this company! Nearly impossible (and VERY aggravating) to TALK to anyone other than a maze of phone redirection to their website. Not worth the aggregation.
-
August 2022 by Ray Haywood
Very helpful but way understaffed. Was literally closed in the middle of business hours. Very good about getting me the type of car I wanted!
-
May 2022 by Dan The Driver
I keep trying to make a reservation and even though I am choosing a date and time that the website says the location is open I get an error that says it's closed. It should not be this difficult and I don't have time for such nonsense. I'll take my business elsewhere!!!
-
January 2022 by Chönyi R
Good experience, fast and professional, especially if you’ve used Hertz before and have an online reservation already set up with your drivers license and credit card.Easily reserved car in app, very quick through Hertz Gold Membership.
-
December 2021 by Kellie Sanderson (Bella)
Loved the car I got. Clean and up to date. Although the price on gas is steep. That's if u return the car when its not on a full tank. They will charge u 10.00 per gallon of fuel. Which I think is highway robbery.
-
November 2021 by Tracy Thompson-Mack
Fast and efficient. Had the car ready for us.
-
October 2021 by Genevieve Healy
Hertz doesn't have one set price for any vehicle. It depends where & when you rent. Agent who answered showed annoyance and on my 3rd question she stated, " you have endless questions. Go on line". When renting a vehicle for a month, in my opinion, you SHOULD ask more than 2 questions.
-
August 2021 by Dezarae Yother
Both helpful and kind
-
August 2021 by Jerrid Oliver
I have rented several vehicles from this location over the last year without issue. This time I rented from another location, as i was out of state, and was to drop off at this location. The vehicle broke down in the night time about 40 minutes away from the drop off location. After over an hour on hold with roadside assistance they were able to arrange a tow but not another rental vehicle as it was the middle of the night. I arranged transport the rest of the way home the tow truck was there in minutes to tow the vehicle. I called the Oneonta location the next morning before the rental was due back to make sure they were aware of the situation and the rental was closed out. It was at that time the rudest agent I had ever spoke to in my life informed me that I had to contact roadside assistance again and get them to check the vehicle back in, or else i was going to continue to be charged until it was returned to that Oneonta facility. I tried to give her my roadside assistance case number so the matter could be resolved and she said " you have to contact them". I had a broke down vehicle with no replacement, additional expense to arrange other travel to get the rest of the way home and now threats that I would continue to be charged indefinitely until I did their job for them, and I got someone to check the vehicle back after I found where the vehicle was transported. Somehow that is my responsibility as a customer not their responsibility as a company or as so called customer service agents.The real measure of customer service is the reaction when things go wrong not just how often they go right. By that measure I have to say this location has no customer service skills at all. As a customer, once I call Hertz roadside assistance I have no say over who gets dispatched to collect that car, where that car goes, or how soon it gets there. It isn't my car and it isn't my roadside assistance department, it is Hertz. Needless to say they have lost a customer, and I can't encourage anyone to give this place business and hard earned money to get no service at all.
-
July 2021 by A. Villa
Victoria is an amazing and thoughtful person. She was courteous from the moment I walked in to her office to pick up my rental till I returned it. There was an issue with the van and she just helped me without any problems.Thank you Victoria your a great person so good to work with kind people!
-
June 2021 by Erica Ashley
Staff was very friendly and patient! Our rental vehicle was immaculate and very well maintained. Got us to our destination and back without any issues or concerns. We rented a 7 passenger Kia Sorento and it handled very well on the road. The price was well worth every penny! Very much exceeded our expectations.
-
April 2021 by Jessica Pidgeon
The ladies at this hertz location were super helpful and made sure the car was cleab and ready when i arrived..... Would highly recommend this hertz location
