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November 2025 by Samantha
After buying a car in March, having it in shop for 4 weeks for transmission issues, then again for 3 months for transmission issues, I finally just bought a new car in August. I will never return to this establishment. The sales manager was rude and unempathetic.
They asked for my review though. đ¤ˇđźââď¸
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November 2025 by Mister Erwin
Came and looked at cars for 15 minutes on the lot on my lunch break, nobody came out and greeted me. Came inside and 2 employees saw me and nobody came and greeted me or even said hello. Wanted to test drive and possibly buy a new Maverick. Kind of dissapointing since the service was good when I bought another vehicle here.
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October 2025 by Carlos Lenin Jr. Valery
Excellent attention... Kevin was helpful at the sales desk and the parts department was great as always
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October 2025 by Rachel Nation
The vehicle technicians at Oneonta Ford are courteous, capable, and efficient. Everything was taken care of on schedule at the expected rate, and the work is high quality.
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October 2025 by Chris
Amazing service as always. Got me right in, took great care of my car, and got my car back with a brand new custom air freshener!
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October 2025 by Jess Schatzel
Waited 2 weeks for a call back to schedule an appointment after ordering parts. Called to schedule, and they were booking out another 2 weeks. Scheduled the appointment, asked that an oil change be done at the time of the visit. Was billed for the oil change, scheduled repairs were made, and a week later my Ford app notifies me I'm due for an oil change with 10% oil life left, no oil change had been done.
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September 2025 by Eileen Brink
A great place to buy a car! Kevin Zach is the best. He was very patient and understood our needs. Also, whenever we had our old Explorer serviced, they always gave us a loaner if we needed a car immediately. So now we a new (used) Ford Edge!
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September 2024 by Darci Ackerman
I highly recommend going to Oneonta Ford and speak with Kevin, if youâre even considering buying a new vehicle! The whole crew at Oneonta Ford made our trade, purchase and pick up easy! I wasnât sure if I really wanted to purchase a new car and Kevin was understanding, not âpushyâ and gave myself & my family his entire attention throughout the process. Thanks to him, I am now a proud owner of a Lincoln Corsair! I appreciate his understanding and patient attitude and for listening to and engaging in conversation with our kids!
Five out of five stars! I will be returning to Oneonta Ford for our next car!
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August 2024 by Bailey James
The lady at the desk in the service department was very confrontational and wasn't happy when I didn't want to pay for an overpriced brake job. Service rep was also not helpful as they wouldn't let me ride in the vehicle with them to show them they problem. Instead they chose to drive alone and pretend they couldn't feel the obvious problem. It was clear they didn't want to service a potential warranty covered part. I have never wrote a review in my life but had to in this case to discourage anyone from visiting this service department. Not customer friendly at all.
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August 2024 by Megan Vaccaro
Be careful with this dealership! My experience started out good - sales woman was helpful and kind but lacked training leading to a comment that was made about a vehicle that I purchased, and they did not stand behind her comment when an issue arose. Service department completely dropped the ball. Their lack of knowledge dealing with a non-Ford vehicle that I purchased from them, resulted in me being told to bring in my vehicle for an issue they never wouldâve been able to fix or clear. They tried to clear codes which ended up voiding my extended warranty (also purchased through them and do your research because their reviews are terrible). They did not ask me prior to doing this and after I was told what was done, I asked if this would effect my warranty and was told âit shouldnâtâ. Another dealership in Yorkville ended up helping me and covering my repair bill out of âgood willâ because they felt bad with what Oneonta Ford put me through. If you purchase a Ford brand new from them, you may be okay but I would not recommend buying a used Ford (other locals from our town have had issues with their service dept as well) and certainly do not buy a non-ford vehicle from them. As a local business owner in a nearby small town, having integrity is everything. This dealership does not. The lack of knowledge in the service dept is also concerning. Just be careful!!
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August 2024 by Travis cormier
Everytime a call for appointment or for assistance with my vechile they are absolutely no help. I have water leaking in my car from the climate control and they canât even get you in for appointment
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July 2024 by Devin Kuhn
I worked with Kevin on the purchase of a Ford F150. It was not an easy deal and he was extremely helpful and was willing to go the extra mile! This is the second vehicle we have purchased from oneonta ford and I am happy to continue working with them. Kaylee in the service department is great with getting you in when it takes other dealers weeks to get in. Highly recommend!
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July 2024 by Liza Butts
Kevin Zach was extremely personable, kind and friendly and made the buying experience pleasant and easy. I highly recommend asking for him at the Ford dealership.
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June 2024 by Alyssa Randise
Had a consultation with Kevin on a good word and he lived up to it! I was pleasantly surprised with how knowledgeable he was and how willing he was to help. I'm a very educated, discerning buyer and I do not live local, but Kevin took a chance anyway and delivered excellent service! He was very easy to get along with as well! Although I ended up buying elsewhere because I was better able to get what I wanted locally, Kevin's customer service was outstanding and worth sharing publicly! If you're local and want to buy from someone who generates business naturally without nonsense, loves his job, and provides service with a smile, ask for Kevin! TEN STARS!
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June 2024 by Paul Muratore
I recently had the pleasure once again of visiting Oneonta Ford, and I can't speak highly enough about my experience. From the moment I walked in, I was greeted with friendly smiles and a welcoming atmosphere. The staff truly go above and beyond to make you feel at home.
Honesty is clearly a cornerstone of their business. They provided me with all the information I needed without any pressure, ensuring I felt comfortable with my decisions every step of the way. It's refreshing to deal with a team that prioritizes transparency and customer satisfaction.
The service department is top-notch! They were thorough in their work, addressing all my concerns and explaining everything in detail. It's evident that they take great pride in their craftsmanship and genuinely care about the well-being of your vehicle.
Overall, my experience with Oneonta Ford is always exceptional. I highly recommend them to anyone looking for a dealership that combines friendly service, honesty, and thorough attention to detail. I'll definitely be returning for all my future automotive needs."
