-
February 2024 by Edward Hillenbrand
Delivery promised on a specific day/date. UPS when the package isn't there: "We don't deliver there on those dates." Me: "You shouldn't have accepted the day/date in the first place then. How are you going to fix it?"UPS: "We're not."Me: "Excuse me? You took money to do a job, failed to do it and won't fix your mistake?!"UPS: "Yup." and hangs up!Don't ship with brown, obviously the color represents the quality of service provided.
-
February 2024 by Michael Fallon
Very helpful
-
October 2023 by R J
Manager at local branch couldn’t been any nicer when I was trying to locate my package ??
-
April 2022 by Naiane Duchon
I don't even know where to start.My packages are constantly being left a the very end of my very long driveway, exposed to be easily stolen. I've had instances where I also had a delivery from FedEx and their driver brought my UPS packages to my door.Christmas 2020, UPS returned all of my children's gift to Amazon, without any explanation or notification. I had to buy gifts all over again and hope it would all get here on time. I was still getting packages on Christmas Eve. I called to complain several times and all I get is "we'll write it on our notes." Obviously, no one is reading these notes because I'm still having packages left at the end of my driveway. Not to mention placing packages in my mailbox which is ILLEGAL!
-
January 2022 by Skai Briege
I had ordered a laptop from Amazon with prim, it was supposed to be here by Tuesday, but never arrived. They claimed that they couldn't find my housed. So I called them, and they said they could have it to me by Tuesday night. It never came, it then said it would be here by Wednesday. Wasn't here. And now its making me go drive 45 min away to go pick it up and won't deliver it. Mind you that just today I got more packages delivered by ups from amazon
-
October 2021 by Peter Thek
Very helpful and polite help
-
July 2021 by Stephanie Jessen
Good experience
-
April 2021 by cozette schenk
I had ordered a laptop from Amazon with prim, it was supposed to be here by Tuesday, but never arrived. They claimed that they couldn't find my housed. So I called them, and they said they could have it to me by Tuesday night. It never came, it then said it would be here by Wednesday. Wasn't here. And now its making me go drive 45 min away to go pick it up and won't deliver it. Mind you that just today I got more packages delivered by ups from amazon
-
April 2021 by John Banks
Customer service is very understanding. I don't want my packages delivered anymore. I will pick up my packages at the Oneonta station.
-
April 2021 by Joyce Caterino
I would like to know, where in the world my pkgs are, two separate orders, from Amazon, in less than three weeks, gone. Tracking shows they reach Oneonta, but never make it to me in Sidney Center. I've called Amazon about this, thank God I received credit. Worst experience ever with Oneonta UPS.
-
March 2021 by Adam Calchi
So far I’m not happy with the service. I’ve been waiting for my package which was supposed to be here yesterday on a 2 day Guarantee delivery and it got delayed which I’m OK with but now my package hasn’t been scanned in more than 30 hours and they are telling me that I have to file claims report if I don’t see any scans today. So I’m not happy about this. All they had to do was call the facility that my package is supposedly in and make sure it is there. But all they can say is keep tracking the package. It’s bs and I wbetter a full refund on this expensive item I paid for. If it turns up missing or stolen
-
January 2021 by Baba Yaga
I live in a remote part of Roseboom with bad roads, have a steep driveway, and the UPS people are outstanding. The trucks they are issued have no traction, not designed for these conditions, but the drivers go out of their way to get packages to me, even in bad weather. If they can't get up the driveway, they seal the packages in plastic and put them where I can get them. They are unfailingly pleasant and helpful. UPS is fortunate to have such people workin g for them.
-
January 2021 by Melissa Soucia
The delivery man went above and beyond today. I received 2 packages today. I live out in the country and my driveway is a bit slick so the driver wasn’t able to make it up. Instead he walked my 1/4 ice covered driveway at 25 degrees outside to bring my boxes to my door!! Other delivery companies just throw the packages on the snow at the road. This guy deserves to be recognized for his service. How can I do that?
-
October 2020 by Victoria Soules
Awesome people best UPS CENTER EVER
-
October 2020 by Bad To The Bone 69
Poor customer service.
