Brooks Factory Direct Trailers is a friendly, professional, and reliable business located on Route 104 in Ontario, NY. They sell, service, and inspect new and used trailers from brands like CAM Superline, Venture, Haul About, Reiser, Bri-Mar, BWise, Lightning, Nitro, EZ Hauler, Mission, Karavan, and Load-Rite. The team offers a complete trailer repair facility with a large inventory of trailer parts and tires, and they provide on-site DMV services for license plates and registration. Customers praise the staff for being helpful, fast, and accommodating. Many reviews highlight their excellent customer service, with staff like Sue and Paul making transactions smooth and straightforward, often in less than an hour. They are known for going above and beyond, offering services such as free tire replacements and quick turnaround times even on urgent jobs. Customers appreciate their honesty, fair pricing, and willingness to find solutions when parts are delayed. Overall, Brooks Factory Direct Trailers is highly recommended for trailer sales, service, and advice, with many customers returning for their quality service and helpful staff.
Cost ended up being lower than the quote, and faster too! Thanks for getting my trailer back on the road
July 2025
Great service, friendly people. Offered me a free tire replacement after seeing the state of my current tire, no cost at all. I however declined and paid in full 😘
May 2025
Their service and professionalism was very good. I needed 4 new tires within 2 days' time. They not only were able to die the job, but they did it in less than 24 hours at a fair price. I highly recommend giving them a shot if you're in the area and need some take work, parts or advice.
