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March 2024 by Yesenia Cintron
I got food poisoning from the meat here :(
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February 2024 by Denice Cavallo
We shop here on a regular basis. Convenient as we live close by. Very friendly & helpful staff. If you run out of something we need we always ask for a dept. manager who assures us that they will handle our issue. Appreciate the Pharmacy esp. Brandon! Great customer service!!
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February 2024 by Luke Coddington
I didn't know this could happen but I found expired water in one of my tops water cases. Without knowing I drinked it and it tasted and smelled like expired milk. I also noticed this green one in the case with the rest. It's also unopened so no I didn't put food coloring in.
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October 2023 by Franck & Mose
My daughter and hubby love their birthday cake. It was delicious and so beautiful everyone wanted to know where I got the cake from.They always do their best. They will make you happy. My twins' baby shower cake was on fire, my guesses were "Wow where did you order this cake from." Well, it is always Tops.
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August 2023 by Helena
When you order only two subs and when coming home both are wrong. This happened twice.
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July 2023 by Karen Moore
Everytime I go to return my bottles/cans, the bins are full. The room smells & is filthy. I was told to “ring the buzzer” on the wall and someone will come out. I have done that several times. Gave up, called the store, was told someone would be right out. 15 minutes later I call again only to be told they were short staffed & the only person to change the bin was on break. I asked why she couldn’t have just told me that the first time and I would have come back later. No response. Place is going downhill, too expensive to buy anything there unless it’s on sale. No one seems to care anymore. It’s sad.
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June 2023 by Wilbertha Piris
I ordered a cake for my son 1st birthday party. The design that i asked needed something that they have at tops. So i asked them to surprise me with a design and the decorator make my jaw drop when I saw this cake it was sooooo beautiful and she gives me the colors that i asked for. It was very nice. Everyone was asking where did i order the cake.
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May 2023 by Amber
Lately, the quality of food and service at this location has been lacking. Employees block sections of the aisles as they restock and ignore you when you ask to get an item. And buying any fresh fruit or veggies can be difficult because they tend to already be going bad. Bought a fruit parfait with a sell by date 2 days away. The blueberries all have alternaria rot.
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May 2023 by Amber A
Lately, the quality of food and service at this location has been lacking. Employees block sections of the aisles as they restock and ignore you when you ask to get an item. And buying any fresh fruit or veggies can be difficult because they tend to already be going bad. Bought a fruit parfait with a sell by date 2 days away. The blueberries all have alternaria rot.
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March 2023 by carrie k.
I called at least twice and was told both times they didn't have my wallet. Spent 3 hours looking for it, so I called to see if they could watch the cameras. They wouldn't and Turns out my wallet was behind the counter the whole time. No one looked behind the counter.
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February 2023 by Tricia Mitchell
Bought 4 cans of black olives made by pearls, all moldy!!! I do NOT recommend
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January 2023 by Ryan Urlaub
So I called to see if they can cash a check because my bank account was compromised and they said yes until 7pm. So I make the drive from Webster only for them to let me know at the desk “I just want to let you know sometimes it doesn’t work” and it didn’t they said yeah happens all the time sorry. So you don’t really cash checks then tell people the correct information tell them it’s possible but there’s a chance you’ll be denied and we have no idea why. Tell them that over the phone so they don’t drive all the way there for nothing but a sorry it didn’t work can’t do anything response. If they would just tell me over the phone these details I wouldn’t have made any complaints they simply said “ yes we do cash checks” I won’t ever come back here it’s not a good grocery shop to begin no reason to. I guess it’s the main thing if you live in Ontario though. To me if a business does something like that I’m never going back you wasted my time. So people should know this they cash checks when they and the system feels like it.
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December 2022 by Donna DeJoode
Cora in Customer Service was extremely helpful this morning!! Thank you!
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November 2022 by Nathaniel Colfer
A quality grocery store with many options and fresh products. The options of quality department like deli, bakery, meat, and grocery.
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October 2022 by Coty VanCuyck
deli is so borong here never any falvors on chicken like in walworth and the salads at this one always eother look old or are all made of just one kind everytime idk this tops has become more disapointing i try to not do anyshopping here...
