-
January 2024 by Robert Garofalo
ZERO STARS! I have been coming here for years and driving almost an hour to get here. Now I have to write a BAD review. I will delete this once I get my refund. I was there for a full CVT fluid flush and after the service was complete hours later, I was told only half the dirty fluid was changed because we do not perform a FULL flush. We do have the proper equipment, or it was broken not sure on the excuse. Who changes only half the CVT fluid??? That's like doing half an oil change and saying car is good to go. BEWARE if you go here, you will get only half the dirty CVT fluid changed and not all 12 quarts. Now they will not give me a refund! I had to go to another dealership to get the full flush for $400 and I am out $250. Corporate is fully aware of this and will be looking into this also. I will be filing a claim with the BBB if I do not get my refund Monday.
-
January 2024 by Marie Moran
I cannot recommend this dealership enough. This was our second purchase at Bill Kolb Jr Subaru and it won’t be our last. I worked with Lou and he was amazing. He took the time to listen to what I wanted and he found the perfect car at my price point with more options than I could have imagined. Finance department went above and beyond too. Great experience from start to finish.
-
January 2024 by Melanie A. Gold, DO, FAAP
First time bringing my new used 2020 Forester Limited in for a maintenance check. Also had a slow leak in my right front tire. When they realized they did not have the tire in stock, they loaned me a 2023 outback so I could get on my way. As soon as the tires arrived later in the late afternoon, they called me promptly so I could return the loaner and get my original car back before dark. Everyone was very kind and helpful, from the staff I dropped my car off with to Denise who helped me with the loaner to Stephen who notified me of what we needed to do and got back to me promptly so I could be on my way with my new tires and maintenance completed. Thank you all for your service.
-
January 2024 by Ramon Carrion
Ever one is so nice. Ben Sunny who took care of me was excellent. With no time he found the car I needed and I was on my way. Bill Kolb Jr. Is a great place to get your Subaru. Even though this is my third Subaru, these guys are great.
-
January 2024 by A. N
i came in to buy my first car. they were really patient, let me test drive 4-5 cars, answered every single question, i didn’t feel pressured or up-sold at all. i felt their prices were a bit higher than other dealerships on long island, but this one was closer to my house. they had tons of options in different price ranges and models.they were also pretty busy, every time we went in we had to meet with a different sales person because the previous one was busy.i love my new car though and am glad i can return there with more questions down the road.
-
November 2023 by Tim S
We just purchased our second vehicle from Bill Kolb Jr. Subaru. Both experiences were absolutely phenomenal. The entire buying process was very smooth and I would not consider going anywhere else. Their prices are impossible to beat, and they always have plenty of inventory available. We happily drive past two other Subaru dealerships to visit Bill Kolb. Howard (our sales associate was by far the best we have ever dealt with.Marty was equally wonderful, as was the rest of the staff). Thank you for two wonderful experiences, and we look forward to the next.
-
November 2023 by Sasha Gibbons
5 Star VIP Service. Stephen was amazing, and incredibly respectful to my schedule and communication preferences. When he was not in the office, Al and Nicole did great at taking me over and keeping me up to date. A+ team. I cannot say enough good things. I would highly recommend anyone who owns a Subaru having theirs worked on at Bill Kolb Subaru.
-
October 2023 by Dominick Magnotta
Just purchased a 2017 Subaru Forester from Bill Kolb Jr and had an excellent car buying experience from start to finish. Ben, Connor and Marty were all great to work with and made the process simple and straightforward. Everything was exactly as it was explained from start to finish, no hidden fees, nothing extra, just great service and I walked away knowing I made a great choice. I’ll be back whenever it’s time for my next vehicle.
-
October 2023 by JoAnn Glass
My husband brought our Forester in for service today and, as usual, it was a great experience. Nicole, the service writer, is very customer driven and works to ensure that every visit to the service department is a positive one. We would not hesitate to recommend the Bill Kolb to anyone.
-
October 2023 by Robin Schechter-Smith
Reluctantly went in to test drive a Subaru Crosstrek after having a bad experience at another dealer..:didn’t think that this car would be for me? But, we got to meet Ben…he was extremely knowledgeable, helpful, and honest! He spent a lot of time explaining what the Crosstrek had to offer! What a difference from my other experience! After test driving the car I knew that this was as the car and this was as the dealer to buy it from!The information and expertise that Ben provided made everything seamless! This was a third Subaru purchase within my family from Bill Kolb Jr.! Highly, highly recommend!
-
October 2023 by Marco Pena
My experience at Bill Kolb Jr. Subaru was great. Stephen my advisor kept me up to date during the entire process of my repair. The overall experience was excellent. From the moment I drop off to me picking up my vehicle. Great facility and great staff. Very professional.Marco P
-
September 2023 by Diane Stafford
Great service! Scheduled appointment; discussed known service needed with Al; service tech did vehicle inspection and recommended some additional items. I had reviewed my maintenance history and all suggestions were needed and approved. Cost detail was provided with suggested items. Very clean, spacious and comfortable customer lounge. Work completed in very reasonable amount of time. Highly recommend!
-
September 2023 by P Dwyer
Aug 2023, this review is for the SALES Department only. OMG, what a great buying experience my friend Mary had. Ben Sunny the Sales Consultant was wonderful to deal with. He was very professional and had an easy going personality. Ben did not rush the deal, and was very patient and answered all my friends concerns when she called and emailed him. The reason why I know all this information is because we are usually together, and I felt like I was buying the car. Plus, Linda who works at the dealership and handles the documentation was WONDERFUL. She was very knowledgeable on out of state sales from Taxes to DMV documentation. Linda is truly an asset to the Bill Kolb dealership. My friend finally purchased a new 2023 Forester from Bill Kolb. She, did use the Costco Auto Program at this dealership, and if you are a Costco Member you should think about buying through Costco. When we went to pick up the car everything was fine, no DRAMA. We did not leave the dealership until we looked over the whole car inside and outside in case there was any scratches, dents or any missing parts. Buying a car is a very expensive deal, and you never want to leave or sign on the dotted line unless the car is in the condition you expect it to be. Ben took his time setting up the new car explaining all the controls to us. Plus he paired her cell phone to the car. All and all, I would purchase a car from Bill Kolb Jr Subaru when I am in the market to trade in my 2018 Crosstrek, and only deal with Ben Sunny. I am sure the other Sales Contestants are wonderful, but Ben Sunny is honest and easy to deal with. Thank you Ben for taking great care of my friend.
-
September 2023 by Pat D.
Aug 2023, this review is for the SALES Department only. OMG, what a great buying experience my friend Mary had. Ben Sunny the Sales Consultant was wonderful to deal with. He was very professional and had an easy going personality. Ben did not rush the deal, and was very patient and answered all my friends concerns when she called and emailed him. The reason why I know all this information is because we are usually together, and I felt like I was buying the car. Plus, Linda who works at the dealership and handles the documentation was WONDERFUL. She was very knowledgeable on out of state sales from Taxes to DMV documentation. Linda is truly an asset to the Bill Kolb dealership. My friend finally purchased a new 2023 Forester from Bill Kolb. She, did use the Costco Auto Program at this dealership, and if you are a Costco Member you should think about buying through Costco. When we went to pick up the car everything was fine, no DRAMA. We did not leave the dealership until we looked over the whole car inside and outside in case there was any scratches, dents or any missing parts. Buying a car is a very expensive deal, and you never want to leave or sign on the dotted line unless the car is in the condition you expect it to be. Ben took his time setting up the new car explaining all the controls to us. Plus he paired her cell phone to the car. All and all, I would purchase a car from Bill Kolb Jr Subaru when I am in the market to trade in my 2018 Crosstrek, and only deal with Ben Sunny. I am sure the other Sales Contestants are wonderful, but Ben Sunny is honest and easy to deal with. Thank you Ben for taking great care of my friend.
-
August 2023 by Sam Laitman
Just bought a Subaru Forester. I had always been a Honda or Hyundai guy but the buying experience at this dealership was the best I have ever had. There was no pressure and the salesman Juan Torres was the best car salesman I have ever met. He was very knowledgeable and it was just like dealing with a friend. I also was pleasantly surprised in working with the sales manager Joe and the finance manager Marty. I am now a Subaru guy and hope to continue having a terrific relationship with these guys. I don't usually write reviews but I was so impressed I felt I had to write one. If you ever need a car don't hesitate to go to Bill Kolb Subaru!!
