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October 2023 by Priscilla O.
pharmacists are useless here and speak to you like you're garbage. The pharmacist "Wanhee" picked up the phone saying " what" then when i mentioned the miscommunication between the pharmacy and my provider she said you're not going to blame me then rudely hung up on me... Pharmacists are unable to ever get in contact with providers here and ive been using this pharmacy for 13 years and it seems like everytime i come i see people having issues picking up their medications and the pharmacists working have an awful attitude and poor customer service... forcing people to go out of their way and find another pharmacy. Been using the Cvs in northvale and in comparison it's very pleasant and staff are great with communicating and resolving any issue with Delays, pickups. Very sad to see this pharmacy turn to shambles.
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July 2022 by Google user
Today I went to pick up my 2 prescriptions. As I was checking out, one of the pharmacist (who was not ringing me up, btw) said “you’re proscribed both of these?” In a very rude and unprofessional manner. After I explained to her why I’m proscribed both (which I realized after, I shouldn’t have even given her an explanation) she walked away without saying anything. There was a line of people behind me and I was embarrassed as I walked away from the counter after she judged me in-front of multiple other customers. 1. She should have never even asked me that question. Incredibly unprofessional \\u0026 insensitive. 2. If a pharmacist is curious as to why a patient is being prescribed 2 different scripts, they should be reaching out to the doctors office before questioning the patient.
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May 2022 by catherine zinna
Today I went to pick up my 2 prescriptions. As I was checking out, one of the pharmacist (who was not ringing me up, btw) said “you’re proscribed both of these?” In a very rude and unprofessional manner. After I explained to her why I’m proscribed both (which I realized after, I shouldn’t have even given her an explanation) she walked away without saying anything. There was a line of people behind me and I was embarrassed as I walked away from the counter after she judged me in-front of multiple other customers. 1. She should have never even asked me that question. Incredibly unprofessional \\u0026 insensitive. 2. If a pharmacist is curious as to why a patient is being prescribed 2 different scripts, they should be reaching out to the doctors office before questioning the patient.
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May 2022 by Em T
Quite possibly the worst pharmacy I’ve ever patronised. Consistently long lines to pick up. Customer service is nonexistent, there’s never a chance of getting an actual human on the phone to check product availability etc. The cashiers that are in the store look suicidal and unfriendly. And the pharmacy is always ineffective— while they seem to have about six pharmacists on staff, they fail to keep the traffic flowing; there is always a considerably long line of patrons attempting to pick up their medicine. How many pharmacists does it take to fill one simple script? Apparently more than six. In short: hospitality, efficiency, and customer service are non existent at this branch. They also have the nerve to close the second drive thru bay for prescription pickup by placing a shopping cart upside down. Leaving the first drive thru bay with an egregiously long line of prescription pickups and carside covid tests. Very unprofessional. American Horror Story: CVS Pharmacy of Orangeburg
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November 2021 by Angela K.
This place has closed the drive up and lines inside for the pharmacy has gotten out of control. The need to hire more people in the pharmacy dept. I'm going to change from orange burg to another pharmacy. You can't call and talk to anyone. It's really terrible and I use to prefer this cvs.
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October 2021 by Nathan S.
Had to go back Teo times fir prescriptions The pharmacist dies not pick up phone linesNasty pharmacy technicians at the window
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October 2021 by Jay K.
The absolute worst pharmacy I have ever been to. They continue to take orders knowing full well that they cannot fill them. The attitude on the people is absolutely unbelievable. They could not possibly care less about you or your loved one's desperate need for certain medicines. They complain that they are swamped with over 500 unfilled scripts, yet continue to take orders. I went there twice in a three day period to check for my daughter's steroids that she so desperately needed. When confronted with logical questions they said "Why don't you just go somewhere else.?" Really?? If everyone went somewhere else you'd all be out of a job! What gaul. I have never experienced such unprofessionalism in my entire life. Oh and hope that you don't have questions about your medications or side effects because they DON'T ANSWER THE PHONE! EVER! Horrible, horrible place And this is our town pharmacy. Pathetic!
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October 2021 by Mariah R.
I wish there was an option for zero stars. What my husband just experienced at the pharmacy left me flabbergasted and I had to return there myself to solve the issue. When my husband approached the counter to get his medication around 7:35 he was asked how much he needed the medication and if he would die if he didn't have it. Mind you, my husband has a huge gash/ open wound on his hand from a work incident. With an open wound, he did very much need his antibiotic. Unaware of what exactly the medication was, my husband told the pharmacy staff he wasn't sure what the medication was and how urgent it was because he wasn't a doctor but knew that he needed it. This young woman then went back to the middle aged woman pharmacist And told her that he didn't know how much he needed the medication and they began to laugh at him. The pharmacist walked over to the counter and told my husband if he could come back tomorrow to get his medication. My husband told me that it seemed as if they were talking down to him and if the medication was not ready. When he told me this I was outraged. I came from the medical field and I'm from a family full of healthcare professionals and this is NO okay. When I drove there myself, I approached the woman pharmacist about the situation and she first denied what she said. The young woman came out of no where and began to give me an attitude and yell at me. The woman pharmacist hushed her and was trying to tell her to go away because her behavior was UNRULY. My husband was standing right there and reiterated exactly what they told him. The head pharmacist was a male and he was standing in the back telling the young woman to stop talking because she started to yell at me. She is extremely unprofessional. The woman pharmacist then agreed to fill my husband's medication. After we received the medication we started walking away, and I needed something from an aisle nearby and I overheard the young woman and the woman pharmacist talking about my husband and I and the situation that occurred. I then went back and told them that what they were talking about was very unprofessional. The young woman began to yell at me and the woman pharmacist apologized for talking about us. That young woman should be FIRED and the pharmacist will be reported. I will be reporting them both, I am disgusted with their behavior and I WILL NEVER GO BACK HERE. I highly recommend going to another CVS.
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August 2021 by Mat B.
CVS refuses to answer the phone. They really shouldn't be our local pharmacy if they refuse to communicate in any way with the local community. I wish we would replace them with a neighborhood pharmacy that is staffed appropriately to respond to questions about my child's prescriptions when he is sick.
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April 2021 by Ellen M.
The pharmacy staff who I spoke with was very abrupt and completely annoyed that I had questions about my mother's prescription and if it was approved by her insurance. It was like pulling teeth and as if she was doing me a favor to answer any questions I had. This is no way to run a pharmacy. Very disappointed we have been using this pharmacy for years and have never recieved such disrespectful treatment. Very bad for business. Shame on her.
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January 2021 by B T.
Again my mistake figured I would give this another chance long wait and they did not have my medicine again. This is the worst place to go. I will never again go to this place. I showed up before 9 am and the two women who worked there showed up at 9 to open the pharmacy and to be honest it's annoying. Drive tru long wait and in person they are not ready . I am done with them.
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May 2019 by JessicaMike K.
This is the WORST CVS by far!!! Snotty and not the brightest Pharmacists. If 2 medications are prescribed together and shouldn't be taken together at the same time, then common sense is 1 or the other should be given at that time. I cannot stand this Pharmacy WORST in Rockland County. Me and my Husband will be taking our business elsewhere . Also Never sufficient registers open. Employees rather talk and watch the line grow. At least Pearl River has self-checkout.
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February 2017 by Lorraine S.
This is not a complaint about the staff, which I have no problem with, in fact the pharmacy staff has been helpful and friendly. Yesterday I purchased a package of 3 Ferrero Rocher Hazelnut Chocolates for $2.49 yikes! But I was in one of my "got to have it now" moods, which is one way CVS gets you. Came to pick up an Rx not candy. Today I found same chocolates at Metfersh, Central Nyack for $1.50! And at Target for $1.32. .99 cent difference between CVS and Metfresh, really CVS? Not too long ago same problem with sun block. Explanation from store manager at the time was that store is located in an upscale affluent community, therefore higher prices. Give me a break!
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December 2015 by Ben W.
Both times I've come here, I have dropped off a prescription I was transferring from another pharmacy, and I've been told "it'll be ready at such-and-such time on such-and-such day." Fine, didn't need the refills yet. But when I returned to get them, I was told (each time) that they had to call the other pharmacy. So I waited. Each time I was almost late for my class (I'm a professor) because I had to wait for them to call/fill the prescription. What is the point of a drop-off if they forget about it until I return? And I could understand this happening once...but twice? I won't be returning.
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May 2015 by Annalisa S.
The staff here is awesome. Fernando is the man! He actually cares about the customers and went above and beyond helping me out. Will definitely be back. Give this man a raise!