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January 2024 by Laura Miller
I would give 0 stars if I could..Do not shop here!! My dad bought mom my a few things for Christmas and they items did not fit. My dad went back to return/ exchange the items and they would not allow him to because he was one day late. They would not even give him store credit. I find this very sad that my mom couldn’t get different sizes so that she could enjoy her Christmas presents.
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January 2024 by Emily O
Before Christmas, I made a purchase and had a very specific conversation with the woman working about the policy, especially because there was an additional holiday return policy. I specifically asked if I would still be able to return as normal if had my receipt and was within the 14 days, and I was told yes, I would get a full refund if I still had my receipt within the 14 days.I just tried to return my purchase, within 14 days with my receipt as I was told.When I went into the store, the employee working was having trouble opening the cash register for the day so I had time to browse the entirety of the store. After the employee figured the cash drawer out, she told me she wasn’t going to be able to let me return the item at all and I could only exchange in that moment. Seeing as there was nothing in the store I was interested in, I asked if I could have a gift card, but that is not an option either. So I could throw my money out the door, or walk out with an item I had no interest in having.Speaking with the owner, I explained the situation and she said that her employees have worked there for years and they would never say anything like the previous mentioned conversation.I’m fine with being told that there was a miscommunication, especially if the owner is willing to work with their customers (which seeing reviews there is a history of the owner being hard to work with).Once the owner said to me that “words were being twisted” she lost my business and any respect as a business owner. Under no circumstance should an owner of a business either allude to the fact that her staff is twisting the words of their return policy, or that the customer she is speaking to is somehow twisting words. In either case it looks extremely unprofessional. Take accountability for your staff and business.
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December 2023 by Ali D
Absolutely excellent every time we come to Orchard Park for a chiropractor's visit. Really great but not to trendy styles for women... love the owners' style....thank you!!!
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August 2023 by lisa becker
Love the Store. So many cute things there !I always had Good experiences with the owner! Been there many times ! Very nice woman !
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June 2023 by Patti Davidson
Never shopping here again! Horrible owner!!!! I witnessed the owner speak condescendingly and rudely to a young teacher that was trying to get a $2 discount on a shirt that she liked. From what I could understand the young woman came to the store with her teacher ID from her school that did not say the word “teacher”, but said that she was a “primary school substitute” at the school she worked at. The owner was extraordinarily condescending and said that they only gave discounts to “real” teachers and because it didn’t say the word teacher on it, she refused to give her the discount. She said that the girl looked more like she could be a substitute janitor!!!!!! What a horrible woman. My friend and I dropped the $70 of clothes we were going to buy and will never be there again.
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June 2023 by Hayley L.
The owner is very unkind to her customers! I will never shop here again and was disappointed in what I saw!
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June 2023 by Patti D.
Never shopping here again! Horrible owner!!!! I witnessed the owner speak condescendingly and rudely to a young teacher that was trying to get a $2 discount on a shirt that she liked. From what I could understand the young woman came to the store with her teacher ID from her school that did not say the word "teacher", but said that she was a "primary school substitute" at the school she worked at. The owner was extraordinarily condescending and said that they only gave discounts to "real" teachers and because it didn't say the word teacher on it, she refused to give her the discount. She said that the girl looked more like she could be a substitute janitor!!!!!! What a horrible woman. My friend and I dropped the $70 of clothes we were going to buy and will never be there again.
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June 2023 by Julie J.
I wish I could give NEGATIVE stars. Today I went in and noticed that there was a teacher discount, I myself am a teacher and was very excited to get a discount. The manager rudely told me that I do not look like a teacher and that I was faking to get a discount. I did not have my ID on me, but I ran home to get my ID. When I returned the owner laughed in my face and told me I was a fake teacher. She also told me that I looked like I could be a janitor. This was very disrespectful The owner was extremely condescending and rude. I do not recommend that any one shops here and supports a business being run by such a rude person. I will never shop here again!!!!
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November 2022 by Jane Shumaker
Love the attention you get shopping here! Helpful pleasant.. they actually help you get different sizes when you are in the fitting room! Who does that anymore? The staff is wonderful!
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June 2022 by Nicole Lambert
It’s so cute in here! The ladies working were some of the nicest retail workers I’ve met. They offered water or wine when you walk in and there are chocolates on the way out! The clothes were super cute and ranged from teen styles to adult (feminine clothing). I felt like royalty in there and I will definitely be going back! It is a bit pricey but everything seemed well made. Very clean and organized.
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April 2022 by Jennifer S.
Will never shop here ever again. I purchased Lo two T-shirts right before vacation. She did not like them. She did not take the tags off but lost the receipt. I went to take them back and was within the timeframe to return them. I'm also in the system so they can look up every single transaction under my name and phone number. The owner refused to return them OR exchange them for an in-store credit. So ridiculous. $80 worth of T-shirts. Such bad business. I can't imagine this place will stay open. And eas where you go to if you have the tags on can research your transaction by your credit card and they will either exchange a return them. Why shop someplace that has such a horrible return policies beyond me. Lesson learned.
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March 2022 by Tracy Walters
Love everything about this boutique, especially the way the owner goes out of her way to welcome customers. Usually I am asked if I would like water or wine while I shop, and there are chocolates by the register. What more can a girl want! The experience and service is equivalent to shopping at a high end stores like Nordstrom or Tiffany where you are always treated like you are buying the most expensive item in the store even when you aren't. I even love the way the boutique smells. Thank you for the personalized, unique experience I get every time I visit.
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January 2022 by J Hoffmann
Love this boutique! I'm really surprised by the low reviews. I can only speak to my own experiences, but they've all been positive.The owner and her associates have been super friendly every time we have gone there. This is saying a lot in today's world-- and in OP in particular, where the atmosphere is icy in some shops even if you have money to spend there.Prices are about what you would expect for a shop. They have great deals and clearance though--especially since they don't let stock sit around for ages. Fashion cash and bonus points add up and make for sweet deals. I also enjoy the teacher discount.They also have been very nice to my family, including my husband, and he always has the offer of a place to sit. (Most other women's boutiques we go in just ignore him because he obviously isn't buying anything for himself.)
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October 2021 by Sally Zerfas
Love this place. Really cute and comfortable tops at an affordable price.
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September 2021 by Heather Sidorowicz
In a world where customer service seems to have been lost, this store has reclaimed it. The owner is helpful and kind. The clothing and jewelry is unique. Highly recommend.