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April 2024 by Jonathan
This location stated they are open until 9:30 pm and has posted hours confirming that time. They are the only Cold Stone in the Buffalo area at the moment. I drove out here from the northtowns (about a 25 minute drive) to pick up some ice cream and arrived at 9:15pm. Upon arrival, I was greeted by staff telling me that they were closing early due to their “system being down” (after watching them cash out another group who had just walked out. It’s one thing to close early for a legitimate reason; it is another thing entirely to lie to a customer so that you can go home early. A little bit annoyed that I drove 50 minutes total so the teenagers working could end their night early.
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February 2024 by Colleen Priddy
I haven't been to a Cold Stone creamery in years. Ice cream was fabulous as always. The staff were very friendly. The best part was that it is open late on a Sunday night in the middle of winter.
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October 2023 by sean cox
Over priced and the ice cream isn't even frozen , been twice and the staff say its because the freezers are broken. Go somewhere else dont waste your time or money here.
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August 2023 by C J.
I took my family to this location tonight and several of the young women working at this store were so incredibly rude. From eyerolls, to slamming tools down and walking away as my family tried to order. I have never experienced such a horrible display of customer service. I ordered 3 medium cups of icecream. Two were typical size. One of the cups wasn't even filled halfway up the cup. It was a teachable moment to my very young children of how you do not treat customers. The moment you walk in the store it smells horribly like someone used a mildew mop to clean. As if this wasn't enough, the front trash receptacle was visibly overflowing and a major eyesore especially for this area. Save yourself the frustration and disrespect and visit another local icecream shop!
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July 2023 by josh Makowski
The ice cream is the best ice cream I ever had
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June 2023 by Jess R.
Would leave no stars but basically walked in and out went to look at the ice cream the store is absolutely filthy.. even saw strands of hair in the ice cream!! the waffle maker was being used was caked with batter that looked it been there awhile.. definitely needs a deep clean won't be a customer at this location.
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May 2023 by Nicole Lambert
the ice cream is so good here! like best ice cream ive ever had. so many options for flavors and mix ins! and the workers are always nice :D
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May 2023 by green bean
Ice creams not bad just wish someone would clean the floor, cooler and seating area a little better.
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December 2022 by Kelly R.
really good ice cream! the service was fast and they let us try any flavors we wanted to before making a final choice. definitely a great dessert place to go to after eating at the red robin across the parking lot
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September 2022 by Cee S.
I walked in and the sweet aroma of moth balls hit me right in the sphincter. TEENAGERS EVERYWHERE- Gerard way would hate this. Old miserable cucks everywhere, screaming. I almost had a grand mal while waiting in line because the strobe lights coming from the rafters. The guy behind the counter was uncomfortable and homophobic, he thought my friend was weird and she may be but we love her for it. She just wanted to inquire about a milkshake and he was not having one bit of it. Get over it sir. The icecream was subpar and I couldn't enjoy it over the soft lul of the freezer caressing my ear and the teenagers going absolutely buck wild behind me. My friend couldn't even finish his Icecream and resorted to smoothing it out in his dish like he just busted out of ecmc after an episode. We ended the night by throwing up.
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September 2022 by Ryan G
As always, friendly, prompt service, AMAZING!!!!! Ice cream and the best prices!!!!!!! Can't say enough good things about this place.
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August 2022 by Dontae Scisson
I love the Ice cream and the incredible customer service by Liv, I can't wait to come back next time.
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August 2022 by Brandon Hernandez
The best place to get Ice cream!
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July 2022 by k b
Really good haven't been there in a long time. Wasn't busy but then it got busy. Good ice cream!!
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June 2022 by Lee Lee
Had an issue with a poor driver that was outsourced through DoorDash, and this location made it right. Great customer service ...and delicious ice cream!
