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May 2024 by Floyd Johnson
@jaymirjones
Something similar happened to me
I would never go there or recommend anyone there
I and want to protest with you.
I have proof what they did to me
I record everything,
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May 2024 by Jaymir Jones
Absolutely the worst bank ever.
Do not go there.
I got a deposit of 5000
The racist lady said
I couldn't take it out
It's under review which it was already approved,she said they doing another review, which I don't understand why
Said it will take a HR I couldn't stay
That long
So I called back,they had me on hold
For 15 minutes
I said they don't want me as a customer
I said why,they said because
They don't know how I got the money
And they will mail me a check
It's been almost 2 weeks
And still I haven't heard from them or received my money, which they still
Have,a black man can't have $5000
, despite them knowing I have my own business, I'm about to call channel 4
News, attorney general, and get me a lawyer,and I'm going to protest at bank
It's a shame how I was treated
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May 2024 by Wayne Dupree (Edward)
@jaymirjones
Something similar happened to me
I would never go there or recommend anyone there
I and want to protest with you.
I have proof what they did to me
I record everything,
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April 2024 by jenn fini
Some of the most wonderful, helpful people I've ever had the pleasure to meet with. The tellers, loan officers, and especially their retail services officer. This branch has taken me from just depositing a weekly check, to opening CDs, to getting an auto loan, and now has gone above and beyond in assisting my mother with her banking needs. My significant other & I have had such positive dealings with this bank that my mom decided to switch to it and she needed a little help. The kindness of the people at this branch and their willingness to help their customers is astounding. I look forward to future financial investments here and this is the only bank that I'd recommend to people.
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February 2024 by Donald C Stover
Very good, really nice people ?
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January 2024 by Brian Gable
Always friendly and helpful customer service
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January 2024 by Alexander
Very pleasant people to work with
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January 2024 by Edie Sims
I have never experienced a more unprofessional bank in my life. The inability to get a simple statement or explanation on an account is unheard of. WOULD NOT RECOMMEND anyone use thier services
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May 2023 by Pat & Kerry O'Brien
Need better hours!! Now that Clarence location shut down this is closest location. Community Bank has never been customer friendly with their hours. Later hours Thursday and Friday, couple on Saturday.
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April 2023 by Pat \u0026 Kerry O'Brien
Need better hours!! Now that Clarence location shut down this is closest location. Community Bank has never been customer friendly with their hours. Later hours Thursday and Friday, couple on Saturday.
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January 2023 by Cullen Bukoski
If you want to go back in time to 1980, use this bank. It's always a panic when going to the grocery store and the card won't work but they'll gladly allow a fraudulent charge. Definitely going over my partners head and opening an account at a different bank. There is no reply to excuse this inconvenience.
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June 2021 by Moe P
Horrible experience trying to get a loan for an investment property. Dealt with Kathryn Drozdiel and she was nothing short of a real pain to deal with, very pushy, rude and unprofessional.
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March 2021 by Carly Logan
I got the pleasure of speaking with Amy in the mortgage loan dept, she answered all my questions, was so patient and offered to follow up with me if I needed anything! She definitely gained a future customer when I’m buy a home because of the great customer service she provided!
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December 2020 by Zach Graulich
Recently open a business checking account with Community Bank in Orchard Park. The process of setting up the account was very easy and was done pretty quickly. They even gave me a free gift for opening an account. After we set up the account, a computer glitch became present that we could not figure out how to fix. The people at community bank were very helpful as we went about getting this problem solved, it almost seemed as though they wanted the problem solved more then I did. They spent a ton of time making sure that my account was set up perfectly. They quickly got the account all figured out. I really appreciated the work that they did for me as I got my account and business set up. This bank has a very personal touch and the people there make you feel very welcomed. Because of the extremely kind people working there I highly recommend the Orchard Park branch of community bank
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November 2020 by R Van
I’ve always loved my experience with community bank. While I’ve probably only had to go into the branch maybe 6 times in 6 years the staff has always been courteous and friendly to me and really seemed to care about any concern I may have had. That was till this last week. I had to dispute a charge from a merchant that was giving me the run around. I spoke with “customer service specialist “ not from that location, give him the facts and the proof of everything I claimed.Within 5 days ‘2 being weekend days ‘ and for arguments sake let’s say 2 days of mail travel I received a letter telling me “they have finished their investigation and ruled in the merchant’s favor “. Wow in one day I’m which I was not contacted once for any further info about my claim , etc.Seems like these folks just plain don’t care about the customer anymore. As a customer using the orchard park branch customers know the aggravation of the atm machine being down more often than it working for months on end , and if you have to withdraw money during these times you’re paying a fee to a non community bank atm.Maybe this company needs to get back to what they originally were all about , I am just a small time customer in the grand scheme. But doing right by your customers no matter how big or small they are is paramount this day in age. There are far better banks with far better options and offers out there begging for your business. I’m about to discover a new bank for my business.
