PetSmart is a large pet supply and services retailer offering a wide variety of products for many types of animals. Select locations provide services like grooming, dog training, and boarding at the Petshotel. Reviews for one location highlight exceptionally thoughtful and caring staff who provide welcome and reassuring service. Customers report that the team members are wonderful, extremely helpful, well informed, and go out of their way to be of assistance. They are visible, ready to answer questions, and ensure customers find what they need. The grooming service receives high praise, with staff described as sweet and reassuring, putting pet owners at ease and leaving dogs happy and looking incredible after their appointment. The boarding and day camp services are particularly commended. Staff are noted for knowing the pets' individual quirks and providing efficient, caring service that makes dogs feel welcomed and well cared for. Observant owners report their senior dog was so comfortable he would bound into the facility to see his friends amongst the staff and fellow boarders. The team's thoughtful nature is emphasized, with gestures indicating a deep knowledge of and care for the pets. The consistent sentiment across reviews is that the staff provide honest, well-earned, exceptional customer service, making clients feel comfortable and highly recommending the location.
