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July 2024 by Nicole Strzalkowski
Very friendly and helpful staff. Can always find what I'm looking for here.
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July 2024 by oalvares
Nice day stay for our Australian shepherd . Thanks to the team
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June 2024 by Tia Tomlinson
They are abusing dog. 0stars. Do not leave your dog overnight
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June 2024 by Amanda Wade Daley
Best place to book a last minute nail trim or bath/brush. The girls are so sweet and do a really great job
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June 2024 by David Malinkiewicz
My Betta and small crab fish tank.
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May 2024 by Denise Williams
Would not recommend. They shaved my dog’s nose/snout without my consent. The rest of his body wasn’t shaved so why do that? Not only does it look ridiculous, but it’s razor burned.
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March 2024 by Don Carlson
Pets just love it here
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March 2024 by Sharon H
Pet Smart groomers are so good. They're kind and gentle. Very accommodating to work with. Doggies come bk to parent happy and full of joy.
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February 2024 by Joel K.
My wife and I can't say enough good things about the staff at this PetSmart. When we moved to Orchard Park we needed to find a place close by for our senior standard schnauzer to spend his days in camp. Klaus would practically bound across the parking lot to get into to see all of his friends amongst the staff and fellow boarders. Over the course of two years he spent the majority of weekdays at PetSmart. We monitor our dog's behavior closely and based on our observations know that Klaus was welcomed and well cared for by the staff. We recently moved to North Carolina and were floored that the staff were so thoughtful to send Klaus some going away presents -- presents that indicated they knew Klaus like we know Klaus: breath chews to make his sardine habit less offensive, hip and joint chews for the old boy, a blanket for his naps, and balls for the puppy inside. We can't recommend this location any more than five stars, and so all I can say is that it's an honest and well earned five stars.
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February 2024 by Sheri Mitchell
I took my dog to the Orchard Park location for a bath and haircut. I had been putting this off because the last time I took him to a locally owned place, I felt so uncomfortable leaving him, I sat in the parking lot (cried) and waited there for over 2 hours until he was ready. After, he looked traumatized and I felt horrible. Well I decided to try Petsmart and did the express service so he was done quicker. The appointment was with Brittney D. From the moment I walked in, I immediately felt comfortable with her. She was so sweet to my dog, and reassured me he would be fine when I mentioned I felt bad leaving him. I left and didn’t cry, which surprised me, and didn’t feel the need to sit in the parking lot! When I picked him up, he was so happy and didn’t look upset or traumatized at all!!! I was so happy, and he looked and smelled incredible!! She did an amazing job on his hair cut. I am so so happy I decided to bring my dog here. We will definitely be repeat customers with Britt!!!
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January 2024 by tammy w
Selection of many items is good but there didn't seem to be employees on the floor
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January 2024 by Miranda Bowden
Hours on Google are incorrect. Wasted my time going for them to tell me they were closed. Extremely disappointed in petsmart
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January 2024 by Lee Bauer
Always a great selection
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January 2024 by N
?DO NOT COME HERE?I would give them no stars if that was possible!!They are the only store I could find one wear doggy shoes and I went in with my service dog at my side and I grabbed what I was there for and as I rolled passed the daycare this women was ignoring all the dogs and kept spraying water in their face to get them to stop jump on the glass and there was one dog that was hiding in the corner afraid, she smacked a dog on the nose TWICE for barking any behavior that annoyed this woman the dogs got sprayed in the face, she never said stop it was immediately spray, there was absolutely NO playing at all she just stood with an annoyed look on her face and she was going to do something then she looked over saw me recording and stoped minutes later another employee was in there and was interacting a little bit the dogs. Then when I got to the register the women was scanning the stuff I bought and she started talking to my service dog directly to my service dog and my mom asked nicely to please not distract him because he is an alert dog and keeps me out of the er after that was said she got an attitude and I trained Apollo to lay down whenever I stop and people always thinks it’s because he’s tried so she said “oh well he looks tired” she was very nasty to me after that was said! When I have Apollo halt (lay down) next to me he is on alert and looking around.They also have a PIT BULL AND BULLY BREED BAN!!!
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January 2024 by Roxanne M
Came into this location to research a new dog food for my senior dog. As I was in the aisle, a gentleman by the name of Mike offered my assistance to get the 30 lb bag back on the shelf. (Since I was looking at ingredients.) He was extremely helpful and even carried my bag to my car. It's rare you get good customer service these days, and I want to commend Mike and this location for giving exceptional customer service.
