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November 2023 by Steve Stoll
Our salesman listened to our needs and made recommendations based on our needs. He was very knowledgeable and answered all questions thoroughly. We changed our mind about the initial vehicle and he quickly readjusted. We didn’t spend hours as so often happens. He was completely prepared. We will be buying another vehicle soon and look forward to working with him.
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November 2023 by Daniel Byles-Smith
I have purchased multiple vehicles from Robert Basil and been a regular for their service department over the past few years. Most recently we worked with Gavin on the sales team. The experience was incredible as he was extremely helpful, very knowledgeable, and fair through the whole buying process.The service team is the best I have ever been to. They are always friendly and extremely flexible with scheduling, even helping with my non-Robert Basil purchased car when it had a flat on short notice (twice).I would highly recommend Robert Basil for both sales and service, and plan to continue to be a loyal customer.
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October 2023 by Brittney S
This has been the best dealership we have ever dealt with! My husband and I both recently bought new vehicles from Todd and he was an absolute pleasure to work with. He went above and beyond on both deals to make sure we got the vehicles we wanted. Todd made the process super easy even when we found ourselves having to trade in a damaged vehicle. He then went out of his way to make sure I got the accessories I wanted for my new car and even put my new floor mats in for me. I cannot say enough good things about Todd and the whole team at Robert Basil Buick GMC.
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October 2023 by Patrick Law
Had an a excellent buying experience. Everything was first rate. I really appreciated the time and effort our salesman Todd Devorchik put into my buying search. He found me the truck I was looking for and his little extra efforts to make me happy were truly appreciated. I can’t recommend them enough.
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October 2023 by Megan Taylor
Robert Basil Buick GMC made my experience of getting a car fast and easy with amazing employees that go above and beyond! Todd D was my sales guy for my 2020 GMC Terrain SLT and let me tell you he was prepared the second I walked in the door having vehicles lined up for me to see which were exactly what I wanted and in my price! He knew his inventory excellently and makes you feel right at home. He showed me around the building and even took the time to go into detail about everything I need to know about my car and how it works! I recommend anyone who goes here to ask for Todd!
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September 2023 by Liz Dolce
I get my oil changed and tires rotated regularly at Basil GMC in Orchard Park.It's easy to schedule an appointment and my car is always finished in a timely manner. The receptionist in the service department (Ashley) is great! I love the fact that they wash my car before returning it to me.This is the first time they tried up selling me a "special" oil change to clean out the gunk in my engine. My car is a little over a year old and not something I think is necessary right now. Buyer beware!I wish they could do something about the third party email and text reminders. I received three reminders asking me to confirm. One reminder would be sufficient.
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September 2023 by Alyssa Avino
Service department is absolutely terrible. Told me I needed new brakes right after I bought my vehicle from them, so I took it for a second opinion elsewhere no new brakes needed and passed inspection with my current brakes. Now has a “leak in the AC hose” that’s not covered under my extended warranty that’s apparently $2200. Bought this car a little over a year ago from them. Jordan was too busy being completely rude when I was dropping my car off to ask for a correct phone number to call me when it was done, so I had to follow up with them and she stated she was “looking for me all morning”. Get second opinions on everything they tell you is wrong, they are out for money!
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September 2023 by Dave M
My sales person Justin took a genuine interest in my sales experience from start to finish. He explained all details on my new Canyon. I even spoke with him after the sale to ensure that I was happy with my purchase and if I had any additional questions.
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September 2023 by Bill Carver
We had a great experience leasing our 2023 Sierra pickup at Basil GMC. Our sales associate Bryan, was super helpful and knowledgeable. He was able to get us the vehicle we wanted at the price we hoped for. He communicated with us often throughout, so there were no surprises. The whole process was quick and painless. We will definitely go there for our next purchase.
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August 2023 by Susan L Wells
When I had an accident, Basil’s Collision Shop was able to take my car in, right away. The shop’s body work on the car, was great, and I got the vehicle back under their time estimate. Shop agents were informative and kept me up to date on progress. The facilities in Orchard Park were clean, organized, and comfortable. They worked well with both insurance and rental car agents too. Hoping I won’t require these services again, but would call first, if such need came up again.
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July 2023 by Jaci Gibbons
This was my second time using Robert Basil. The experience is top notch every time. Todd went above and beyond to make sure our car was delivered to us the next day. I live 90 miles away so it’s not like it was around the corner. I will continue to use Robert Basil for all my car needs. I highly recommend Todd to anyone looking for a new vehicle.
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July 2023 by Shelly Ackendorf
Allen was very helpful in acquiring a new lease for me. Todd and Mike at Basil’s Orchard Park were also very helpful. My appreciation to all of them.
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July 2023 by Mark Miller
Best car buying experience I’ve ever had. Zoe was very attentive in what options we were looking for in a new car and brought some fitting our needs out for us to test drive. We took our time testing them and never felt pressured. The whole process went extremely smooth and Mike in finance explained thoroughly any optional service we might want. Our new car was ready when promised and all the paperwork ready and organized. Highly recommend Robert Basil for your next vehicle purchase.
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July 2023 by Joe Kencel Jr.
Nate took very good care of me in the sale of my 2018 Subaru Forrester XT touring. He was even nice enough to fill up the gas tank from halfway to full before I left. Thank you again Nate I appreciate that.
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July 2023 by Diana Hogate
We were in need , for a quick deal at a good price. Due to my vehicle was damaged in an accident, and was totaled. Basil dealership had a wide variety of vehicles. And all their personal was very friendly. We got a smoken deal on a new gmc Sierra. That we were in the very next day. And we love it already. Thank you all for making this happen. We are a totally satisfied customer.
