Robert Basil Cadillac is a highly regarded dealership known for its wide selection of new and used vehicles, including GM-certified models. The dealership is part of Basil Family Dealerships, which has served Western New York drivers for over 65 years. Customers often praise the friendly, attentive, and knowledgeable staff, especially service advisors who provide fast, easy, and transparent service. The dealership's commitment to courtesy and excellent customer service, dubbed the "Basil Difference," sets it apart from others. Recent reviews highlight the seamless experience from check-in to check-out, with particular appreciation for service advisors who go above and beyond. For example, one customer appreciated a quick fix for snow in the wheels that prevented shuddering during a long drive, thanks to the helpful staff. Others mention prompt repairs, like thermostat servicing, and quick parts turnaround, such as a wheel bearing replacement completed in just two days—including on a Saturday. Customers consistently commend the dealership's friendly atmosphere and the staff’s professionalism, making it a trusted choice for vehicle sales and service. Overall, Robert Basil Cadillac is recognized for its customer-first approach and commitment to providing quality service and vehicles.
My service advisor Jordan was friendly,attentive, and knowledgeable about my car and my needs. The process from check in to check out was seamless. Thank you!
April 2023
I took my Cadillac in for service on my thermostat. The work was completed in a fast timely manner. I was very happy with the service provided by the service manager.
November 2022
Awesome dealership. As always Jordan in the service department is the best. She is very friendly and very knowledgeable. Out of 5 stars she's a 10 can't say enough. I like dealing with only her. Thanks for all your help.
